Business Analyst- CRM
LHH - San Diego, California, United States, 92189
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Overview
$38.00/hr - $43.00/hr Business Analyst Location: Downtown San Diego (On-Site 3 days per week) Employment Type: Contract-to-Hire Compensation: $38-43/hr Position Summary We are seeking a detail-oriented and analytical
Business Analyst
to support data operations, CRM enhancements, and business process documentation. This role is ideal for someone with strong SQL skills, experience in data transformation, and a background in working within audited environments. The successful candidate will collaborate with internal stakeholders and development teams to ensure data integrity, implement new CRM features, and maintain comprehensive documentation. Key Responsibilities SQL & Database Knowledge Write and optimize SQL queries to extract insights and support reporting. Understand database schemas and join tables to support data analysis. Data Loading & Transformation Load customer list data on a weekly/monthly cadence. Use tools like Alteryx for data cleansing and transformation. Identify and resolve data inconsistencies, escalate issues, and advise on solutions. Collaborate with stakeholders to gather requirements for CRM updates. Translate business needs into Jira tickets for the development team. Conduct DEV/UAT/PROD testing for new fields and features. Process mass update requests and maintain CRM data quality. Maintain documentation of CRM configurations, processes, and requirements. Troubleshooting Investigate data issues and provide actionable solutions. Review field logic and verify updates through testing. Documentation Create and maintain documentation of data sources, field mappings, and business processes. Ensure documentation reflects the most current state of systems and data. Use Jira Software to manage and track development tasks. Participate in Agile ceremonies and collaborate with cross-functional teams. Qualifications 3–5 years of relevant experience in business analysis, data operations, or CRM support. Strong SQL skills and experience with data transformation tools (e.g., Alteryx). Experience working in audited or regulated environments. Familiarity with Agile methodologies and Jira Software. CRM experience strongly preferred, especially in data maintenance and feature implementation. Excellent communication and documentation skills. Preferred Skills & Tools SQL Server or similar relational database platforms Alteryx or other ETL/data transformation tools Jira Software for Agile project management Experience with CRM platforms and data governance Understanding of audit compliance requirements Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Analyst and Information Technology Referrals increase your chances of interviewing at LHH by 2x Inferred from the description for this job
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