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JOB SUMMARY: Partner with the customer suport team's internal customers to provide guidance and support with business strategies, processes, communications, policies, procedures, and services for a wide variety of human resources activities. JOB RESPONSIBILITIES: I. Coordinates with functional leadership in analyzing the organization and relationships with respect to implementation of human resource strategies and enabling the achievement of business objectives. II. Manages aspects of talent acquisition including; identifying talent gaps/needs, and building creative recruiting strategies. Partner with recruiter and hiring manager to set recruitment strategy and oversee recruitment processes. III. Partner with functional leadership to drive talent management/development programs, org design and philosophies consistent with the organization’s strategy, goals, and values. IV. Provides counsel and guidance to employees and leaders related to employee relations issues. Assists and/or advises management concerning performance management, and appropriate action. V. Investigate employee / labor relations issues. Maintain communication lines with leaders to facilitate resolving disputes and issues as they arise. VI. Provide compensation planning support and guidance to leaders consistent with the organization’s compensation philosophy. VII. Recommends changes to leaders to improve the effectiveness of programs and processes to ensure strong attraction, retention, and development. EDUCATION/ EXPERIENCE: Bachelor’s degree in Human Resources, Business, or related field Minimum 2 years of relative experience in Human Resources, Business, or related field QUALIFICATIONS: Excellent professional communication skills (written, verbal, presentation) Strong analytical and problem-solving skills Advanced proficiency in PC applications; including Microsoft Office Suite Able to build trust and strong relationships Strong sense of urgency and personal commitment Ability to adapt and work in a team oriented, fast-paced, changing environment with competing and shifting priorities Effective project management skills Use of discretion in dealing with confidential information Comfort around higher management/managerial courage The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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