DroneDeploy
Customer Success Manager, Energy and Emerging (USA)
DroneDeploy - Chicago, Illinois, United States, 60701
Work at DroneDeploy
Overview
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Overview
About DroneDeploy
DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence.
From construction and energy to agriculture, the world's largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we're bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom.
At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact. We've been recognized as a Best Place to Work in the SF Bay Area and named one of America's Great Places to Work-but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth-both personal and professional-is part of the journey. Whether it's flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you're looking to be part of something ambitious, authentic, and transformative, you'll find your place at DroneDeploy.
About Our Energy & Emerging Customer Success Management Team
At DroneDeploy, our Energy & Emerging Markets Customer Success team is focused on helping our customers in industries such as oil & gas, renewable energy, utilities, and facilities management transform their operations through aerial and ground-based reality capture technology. We forge high-impact partnerships that drive operational efficiency, innovation, and measurable value. Our team thrives on deep industry understanding, technical know-how, and proactive collaboration.
Our CSMs work cross-functionally with Product Support, Professional Services, Sales, Marketing, and Product Management teams to ensure that our customers receive an exceptional experience. We focus on account health, long-term relationships, and delivering outcomes that lead to retention and growth.
Role Overview
This is a pivotal role on DroneDeploy's Go-To-Market team. As a Customer Success Manager for Energy & Emerging Markets, you'll own strategic customer relationships across sectors like energy production, renewables, utilities, telecom, and facilities management.
You'll be a product expert and trusted advisor, passionate about helping customers extract the most value from DroneDeploy's solutions. Whether enabling solar asset inspections, streamlining utility site audits, or digitizing infrastructure management workflows, you'll be a key partner in our customers' digital transformation journeys. This role reports to the Director of Customer Success.
The goal:
maximize impact, drive adoption, increase engagement, and expand account value.
Responsibilities: Drive adoption and usage of the DroneDeploy platform across your account portfolio Ensure rapid onboarding, measurable outcomes, and time to value for customers Collaborate with Sales to surface wins, identify expansion opportunities, and manage renewals Analyze usage trends to identify champions, risk signals, and strategic upsell paths Act as a strategic partner throughout the customer lifecycle - from kickoff through renewal Build trusted relationships with customer stakeholders - from field users to executives Be the customer's voice internally, channeling feedback to product and engineering Co-create success plans, rollout strategies, and partner on business reviews Forecast renewals and expansion accurately in collaboration with Sales Support resolution of technical issues, leveraging cross-functional support
Requirements: 4+ years in Customer Success, Account Management, or Enterprise SaaS Sales Demonstrated success managing and growing enterprise relationships Background supporting or working with energy/utilities/telecom/renewables customers is highly preferred Experience in high-growth B2B SaaS environments Strategic thinker and effective communicator with consultative selling skills Comfortable with data analysis, insights, and reporting to inform recommendations Highly organized and efficient with strong documentation habits (e.g., CRM hygiene) Skilled at engaging diverse teams including support, product, marketing, and services Travel domestically up to 20% for strategic onsite customer meetings Able to work Monday-Friday, 9 am-5 pm CST Must obtain a Part 107 license within the first 90 days of employment
Bonus Skills: Experience with Salesforce, Planhat, Jira, or related tools Prior industry experience in energy, renewables, utilities, or facilities management Familiarity with drone workflows, mapping/inspection solutions, or GIS tools
#LI - Remote
Employee Offerings & Benefits
(Benefits may vary by location and role)
These are just some of the perks you'll enjoy-there's more to discover once you join us!
Culture of Innovation & Collaboration
- Thrive in an environment that values creativity and teamwork.
Drone Certification
- Get certified and gain unique, hands-on skills with our full backing.
Flexible Work Arrangements
- Enjoy autonomy with remote-first options and schedule flexibility.
Paid Family Leave
- Take the time you need to support your family during life's most important moments.
Comprehensive Healthcare Coverage
- Plans designed to support your well-being.
Career & Growth Development
- Build new skills and unlock opportunities through continuous learning.
Flexible PTO
- Take time off when you need it to recharge-we trust you to manage your time well.
Employee Referral Bonus
- Know someone great? Refer them and earn a bonus when they join our team.
DroneDeploy is an equal opportunity employer.
All DroneDeploy employees are responsible for protecting the company and customer data by following information security policies and procedures.
Please refer to our Recruitment Privacy Noticefor information about privacy during the recruiting process.
DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence.
From construction and energy to agriculture, the world's largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we're bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom.
At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact. We've been recognized as a Best Place to Work in the SF Bay Area and named one of America's Great Places to Work-but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth-both personal and professional-is part of the journey. Whether it's flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you're looking to be part of something ambitious, authentic, and transformative, you'll find your place at DroneDeploy.
About Our Energy & Emerging Customer Success Management Team
At DroneDeploy, our Energy & Emerging Markets Customer Success team is focused on helping our customers in industries such as oil & gas, renewable energy, utilities, and facilities management transform their operations through aerial and ground-based reality capture technology. We forge high-impact partnerships that drive operational efficiency, innovation, and measurable value. Our team thrives on deep industry understanding, technical know-how, and proactive collaboration.
Our CSMs work cross-functionally with Product Support, Professional Services, Sales, Marketing, and Product Management teams to ensure that our customers receive an exceptional experience. We focus on account health, long-term relationships, and delivering outcomes that lead to retention and growth.
Role Overview
This is a pivotal role on DroneDeploy's Go-To-Market team. As a Customer Success Manager for Energy & Emerging Markets, you'll own strategic customer relationships across sectors like energy production, renewables, utilities, telecom, and facilities management.
You'll be a product expert and trusted advisor, passionate about helping customers extract the most value from DroneDeploy's solutions. Whether enabling solar asset inspections, streamlining utility site audits, or digitizing infrastructure management workflows, you'll be a key partner in our customers' digital transformation journeys. This role reports to the Director of Customer Success.
The goal:
maximize impact, drive adoption, increase engagement, and expand account value.
Responsibilities: Drive adoption and usage of the DroneDeploy platform across your account portfolio Ensure rapid onboarding, measurable outcomes, and time to value for customers Collaborate with Sales to surface wins, identify expansion opportunities, and manage renewals Analyze usage trends to identify champions, risk signals, and strategic upsell paths Act as a strategic partner throughout the customer lifecycle - from kickoff through renewal Build trusted relationships with customer stakeholders - from field users to executives Be the customer's voice internally, channeling feedback to product and engineering Co-create success plans, rollout strategies, and partner on business reviews Forecast renewals and expansion accurately in collaboration with Sales Support resolution of technical issues, leveraging cross-functional support
Requirements: 4+ years in Customer Success, Account Management, or Enterprise SaaS Sales Demonstrated success managing and growing enterprise relationships Background supporting or working with energy/utilities/telecom/renewables customers is highly preferred Experience in high-growth B2B SaaS environments Strategic thinker and effective communicator with consultative selling skills Comfortable with data analysis, insights, and reporting to inform recommendations Highly organized and efficient with strong documentation habits (e.g., CRM hygiene) Skilled at engaging diverse teams including support, product, marketing, and services Travel domestically up to 20% for strategic onsite customer meetings Able to work Monday-Friday, 9 am-5 pm CST Must obtain a Part 107 license within the first 90 days of employment
Bonus Skills: Experience with Salesforce, Planhat, Jira, or related tools Prior industry experience in energy, renewables, utilities, or facilities management Familiarity with drone workflows, mapping/inspection solutions, or GIS tools
#LI - Remote
Employee Offerings & Benefits
(Benefits may vary by location and role)
These are just some of the perks you'll enjoy-there's more to discover once you join us!
Culture of Innovation & Collaboration
- Thrive in an environment that values creativity and teamwork.
Drone Certification
- Get certified and gain unique, hands-on skills with our full backing.
Flexible Work Arrangements
- Enjoy autonomy with remote-first options and schedule flexibility.
Paid Family Leave
- Take the time you need to support your family during life's most important moments.
Comprehensive Healthcare Coverage
- Plans designed to support your well-being.
Career & Growth Development
- Build new skills and unlock opportunities through continuous learning.
Flexible PTO
- Take time off when you need it to recharge-we trust you to manage your time well.
Employee Referral Bonus
- Know someone great? Refer them and earn a bonus when they join our team.
DroneDeploy is an equal opportunity employer.
All DroneDeploy employees are responsible for protecting the company and customer data by following information security policies and procedures.
Please refer to our Recruitment Privacy Noticefor information about privacy during the recruiting process.