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The Key Account Manager is a dynamic sales professional responsible for improving, building, and maintaining strong customer relationships. This role is focused on identifying and capitalizing on growth opportunities to drive business expansion and enhance customer satisfaction. The Account Manager will work closely with clients to understand their needs, offer tailored solutions, and ensure a high level of service delivery. By leveraging their sales expertise and relationship management skills, the Account Manager will play a crucial role in achieving revenue targets and fostering long-term partnerships with key accounts. Essential Functions and Responsibilities To perform this job successfully, an individual must be able to perform each Essential Function satisfactorily. The items listed below are representative of these essential functions for this role and may not be a comprehensive list of duties, responsibilities, or expectations. 1. Account Management and Growth: Oversee all customer-related activities for designated Automotive and Industrial accounts, with a dual focus on maintaining existing business and driving growth within these accounts. 2. Achieve Sales Objectives: Meet or exceed sales retention and growth targets as agreed upon, ensuring the achievement of key sales objectives. 3. Excellence in Account Management: Demonstrate superior account management skills by: a) Managing Customer Performance Metrics: Effectively manage the customer “Scorecard,” ensuring alignment between actual performance and customer perception and b) Delivering Comprehensive Solutions: Provide thorough, well-prepared solutions and recommendations, ensuring all work is complete and actionable. 4. Relationship Building and Credibility: Cultivate strong relationships with key personnel across various disciplines within customer organizations, emphasizing the importance of credibility and 5. Internal Coordination and Communication: Stay informed about internal engineering, quality, and manufacturing activities (e.g., PPAPs, process changes), and communicate relevant updates to management, ensuring alignment and transparency. 6. Market Intelligence and Information Sharing: Collect and disseminate market information regarding future programs, providing strategic insights to management to inform business Created By: Jennifer Duarte August 14, 2024 Version: 1 decisions. 7. Enhance Brand Presence: Proactively work to elevate the company’s brand recognition within customer organizations, positioning the company as a preferred partner. 8. Strategic Planning and Execution: Develop and implement annual business plans for assigned accounts, demonstrating the ability to think both tactically for immediate needs and strategically for long-term success. 9. Primary Communication Liaison: Serve as the main point of contact between customers and internal teams, ensuring accurate, consistent, and timely communication across all channels. 10. Customer Satisfaction Advocacy: Act as a champion for customer satisfaction, sharing this responsibility with the broader organization. Key responsibilities include: a) Providing timely responses to all inquiries, including RFQs, corrective actions, and technical requests. b) Ensuring professional, clear, and effective communication. c) Supporting PPAP and product launch activities. d) Monitoring and improving product quality and delivery performance. e) Ensuring ontime delivery of all products and services. Individuals directed by management to operate a vehicle for work purposes will observe the requirements of the Fleet Safety Program. Support, promote, and perform in a manner consistent with continuous improvement goals and the values of SSI Technologies, LLC. which includes following the policies, procedures, and requirements of our Quality Management and IS0 14001 Environmental Management Systems. All other duties as assigned by your supervisor Qualifications and Experience Education:

Bachelor’s Degree, with an emphasis in business or engineering Skills and Experience Proficient in Microsoft Office. Strong business acumen developed through a blend of operational, engineering, and sales experiences, with a proven ability to effectively engage and work closely with customers. Proven track record of building and nurturing strong customer relationships, consistently demonstrating the ability to foster trust, loyalty, and long-term partnerships. Five (5) years of professional sales or account management experience to be considered. Working Environment An individual in this role may be expected to perform his/her Essential Functions and Responsibilities in the following Working Environments. NOTE: Based on Essential Functions and Responsibilities, business needs and conditions, and/or requests for reasonable accommodations; aspects of this section may be subject to change. Environment (% of Time) Office (50% - 75%) Climate Control (50% - 75%) Manufacturing (0% - 25%) Remote (0% - 25%) Non-Climate Control (0% - 25%) Other - Explain below: (0% - 25%) Travel Requirements Type (% of Time) Domestic Travel (50% - 75%) International Travel (25% - 50%) Physical Demands and Abilities To perform this role successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting Weight (% of Time) Up to 10 lbs. - 0% - 25% Up to 25 lbs. - 0% - 25% Up to 50 lbs. - 0% - 25% Movement and Mobility Activity (% of Time) Standing - 0% - 25% Stooping - 0% - 25% Walking - 25% - 50% Crouching - 0% - 25% Pushing/Pulling - 0% - 25% Climbing - 0% - 25% Kneeling - 0% - 25% Carrying - 0% - 25% Grasping - 0% - 25% Vision Activity (% of Time) Depth Perception - 25% - 50% Hearing Activity (% of Time) Low Noise (> 85 dB) - 75% - 100% NOTE: Hearing Protection is Required in all SSI facilities at 85 dB. or higher at all times Cognitive and Acumen Activity - Level Reasoning - Advanced Level Communication Skills (Verbal) - Advanced Level Strategic Thinking - Comprehensive Level Interpreting - Advanced Level Prioritization - Advanced Level Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Amphenol by 2x Sign in to set job alerts for “Key Account Manager” roles.

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