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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. APPLICATION ANALYST (EPIC WILLOW) The Application Analyst is responsible for the development, deployment, post-implementation support, product design, and testing cycles of the Maestro Care (Epic) Willow Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified supported application users in the Duke environment. Modules supported by the Willow team include Willow Inpatient, Willow Ambulatory, and Willow Inventory. The incumbent will work closely with Epic and other Maestro Care applications staff to create and carry out deployment tasks, interpret clinical workflows, and participate in Maestro Care Willow application build, testing, and support. The analyst will utilize pharmacy operational experience and Epic Willow to configure and maintain the Epic modules according to organizational requirements and industry best practices. They will advise and assist with educational issues, including cross-training of team members, end-users, and DHTS Service Desk via face-to-face, phone, or email and training classes. The analyst will act as Maestro Care Willow EHR application expert for base functionality, updating test plans to account for testing of new features with all releases. They will work closely with pharmacy staff and other stakeholders to streamline workflows, enhance safety and system efficiency, and ensure compliance with regulatory standards. The analyst would also participate in stakeholder meetings to guide implementations, updates, enhancements, and new features to improve clinical workflows and patient outcomes. Responsibilities also include managing user access to Maestro Care Willow EHR systems and tracking changes. The analyst may be expected to have Epic certification/proficiency/badge in any of the modules supported by the team as determined by the manager. Bachelor's degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience. Prefer pharmacy clinical experience in an inpatient or outpatient/retail setting. Level 1- One year of related experience. Level 2- Three years of related experience. Level 1 — If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels. Level 2 and 3 — In addition to the requirements for Level 1, these levels require Epic Willow certification. Competencies include: Obtaining initial or additional Epic certification and proficiency. Interpreting and analyzing systems, data, and information. Implementing applications, tools, processes, and structures. Providing systems support, troubleshooting, and configuration. Participating in training and presentations. Completing tasks and projects with supervision. Adhering to policies and procedures. Performing basic analysis of workflows, data collection, and report details. For Level 2, additional competencies include: Performing in-depth analysis of workflows and technical issues. Managing deployment and testing tasks. Building, testing, and debugging Epic applications. Developing and documenting procedures and reports. Making presentations and coordinating projects. Identifying areas for process improvement. Behaviors/Soft Competencies for advancement include demonstrating skills for the next level, potential for growth, alignment with DUHS values, and being a top performer. Duke is an Equal Opportunity Employer committed to diversity and inclusion. Our community values collaboration, innovation, and belonging. All members are responsible for upholding these values. Essential physical job functions may include specific physical and mental abilities, with accommodations available. #J-18808-Ljbffr