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Ensure outstanding customer service by providing direct IT support to customers and supporting projects under the Project Managers supervision. Promote excellent customer service, effective response times, and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction. Travel to customer locations and data centers for physical work. Communicate with external vendors to manage projects. Communicate with distributors and manufacturers to troubleshoot issues. Analyze and identify trends in issue reporting and devise preventative solutions. Offer suggestions for process improvements and develop new procedures. Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams. Perform other duties as assigned by the Department Director. Requirements include experience with design and implementation of Virtual Machines (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server, Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solutions (AWS), and Authentication Infrastructure (SSO, ADFS). Excellent troubleshooting skills in Active Directory, GPO, Authentication, Access Privilege, Mail Protocols (SMTP, MAPI over HTTP). A strong background in information security is required. Job Details: Title: IT Project Leader / Server Client: IT Services Location: Irving, TX 75063 Style: Hybrid Type: Full-time Salary: $70,000-$80,000/year (DOE) Benefits: Full Benefits Visa Support: Yes What you will do: Provide direct IT support and support projects under supervision. Promote excellent customer service and response times. Enforce quality guidelines for customer interactions. Travel to customer locations and data centers. Manage projects with external vendors. Troubleshoot issues with distributors and manufacturers. Identify trends, suggest process improvements, and develop new procedures. Investigate security events or vulnerabilities. Perform other duties as assigned. Required Qualifications & Skills: Experience with Virtual Machines, Windows Virtual Desktop, Windows Server, Unix Server, Cloud Solutions, and Authentication Infrastructure. Excellent troubleshooting skills in Active Directory, GPO, Authentication, Access Privilege, Mail Protocols. Strong background in information security. Powered by JazzHR e93pqp3Na1 Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries

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