The Hartford
Workers’ Compensation Claim / Senior Representative
The Hartford - Baltimore, Maryland, United States
Work at The Hartford
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Overview
Workers’ Compensation Claim / Senior Representative page is loaded Workers’ Compensation Claim / Senior Representative Apply locations Maryland-Remote time type Full time posted on Posted 2 Days Ago job requisition id R2522007 Claims Representative - CH09CNSr Representative Claims - CH08BE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
This position has an in-state handling requirement and is open only to candidates who reside in the state of Maryland.
This position can be filled as a Claim Representative or Sr. Claim Representative based on experience. The Workers’ Compensation Claim / Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.
Start Date: October 6, 2025
Hours: Monday - Friday, core business hours
Responsibilities: • Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy • Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims • Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants • Provide exceptional customer service by establishing and maintaining productive business relationships with customers • Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions • Provide accurate mathematical calculations of disability benefit rates and claim financial exposures • Leverage contemporary technology to achieve accurate and efficient claim outcomes • Consistently demonstrate professional diplomacy during all interactions with customers • Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement • Embrace a culture of continuous improvement Qualifications: Claim Representative: $52,880 - $79,320 • Prior workers’ compensation insurance claim handling is preferred • HS Diploma required, Bachelor’s Degree is preferred • Demonstrated passion for delivering a superb customer experience • Excellent organizational skills, especially regarding prioritizing work activities • Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint) • Superb time management and organizational skills • Ability to meet productivity targets in a fast-paced, team-oriented environment • Excellent communication skills and negotiation skills • Ability to adapt and flourish using industry-changing workflows • Excellent written and verbal communication skills • Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations • Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another • Ability to self-manage competing priorities while delivering accurate work within key timelines Sr. Claim Representative: $61,600 - $92,400 • Minimum of 2+ years of experience in Workers' Compensation claim handling required • Certification exams and adjusting licenses as required by state • Outstanding interpersonal skills • Strong focus delivering outstanding customer service • Demonstrated strong written and verbal communication skills • Demonstrated consistent high level of performance and achievement over career span • Excellent time management skills with the ability to manage competing priorities • HS Diploma required, Bachelor’s Degree is preferred Additional Details: This position is 100% remote but the selected candidate must reside in the state of Maryland.
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.
Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $52,880 - $92,400 The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience. Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us |Our Culture | What It’s Like to Work Here | Perks & Benefits
Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.
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Responsibilities: • Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy • Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims • Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants • Provide exceptional customer service by establishing and maintaining productive business relationships with customers • Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions • Provide accurate mathematical calculations of disability benefit rates and claim financial exposures • Leverage contemporary technology to achieve accurate and efficient claim outcomes • Consistently demonstrate professional diplomacy during all interactions with customers • Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement • Embrace a culture of continuous improvement Qualifications: Claim Representative: $52,880 - $79,320 • Prior workers’ compensation insurance claim handling is preferred • HS Diploma required, Bachelor’s Degree is preferred • Demonstrated passion for delivering a superb customer experience • Excellent organizational skills, especially regarding prioritizing work activities • Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint) • Superb time management and organizational skills • Ability to meet productivity targets in a fast-paced, team-oriented environment • Excellent communication skills and negotiation skills • Ability to adapt and flourish using industry-changing workflows • Excellent written and verbal communication skills • Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations • Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another • Ability to self-manage competing priorities while delivering accurate work within key timelines Sr. Claim Representative: $61,600 - $92,400 • Minimum of 2+ years of experience in Workers' Compensation claim handling required • Certification exams and adjusting licenses as required by state • Outstanding interpersonal skills • Strong focus delivering outstanding customer service • Demonstrated strong written and verbal communication skills • Demonstrated consistent high level of performance and achievement over career span • Excellent time management skills with the ability to manage competing priorities • HS Diploma required, Bachelor’s Degree is preferred Additional Details: This position is 100% remote but the selected candidate must reside in the state of Maryland.
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.
Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $52,880 - $92,400 The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience. Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us |Our Culture | What It’s Like to Work Here | Perks & Benefits
Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.
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