Independent Insurance Agents of North Carolina
Employee Benefits Client Services Representative
Independent Insurance Agents of North Carolina - Cordova, Tennessee, United States, 38018
Work at Independent Insurance Agents of North Carolina
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Overview
Employee Benefits Client Services Representative
InSight Risk Management, a member of Correll Insurance Group, has an immediate need for an Employee Benefits Client Services Representative at our Cordova, TN location. The Employee Benefits Customer Service Representative (CSR) plays a crucial role in assisting clients with their benefits inquiries and issues, ensuring high levels of satisfaction and support. Essential duties and responsibilities include: Provide prompt and courteous assistance to customers via phone, email, and other communication channels. Identify and assess customers' needs, delivering appropriate and effective solutions. Develop a comprehensive knowledge of product offerings to assist customers accurately and efficiently. Maintain detailed and accurate records of customer interactions to continuously improve service quality. Assist Account Executives/Managers in coordinating all aspects of client activities. Manage and administer requests and questions from clients and carriers. Contact carriers for acknowledgment, status, and escalation of pending claims. Update and organize client files and records in the management system. Assist with billing retrieval and follow-up with clients for payments and documentation. Assist with the creation of client renewal proposals and various special projects as needed. Essential skills and qualifications include: Excellent communication and interpersonal skills. Strong negotiation and presentation abilities. Analytical and problem-solving skills to assess clients' needs and recommend appropriate coverage. Self-motivated, goal-oriented, and able to work independently and as part of a team. Technical proficiency with insurance agency management systems and Microsoft Office Suite. 3+ years of experience in a related field (preferred). Work location: Cordova, TN. Correll Insurance Group has been in the Carolinas since 1931. The local agents of Correll Insurance Group offer individual and business insurance solutions. We support local, independent agents who serve the towns they live in. Correll agents offer services backed by the resources of an established, national firm. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
InSight Risk Management, a member of Correll Insurance Group, has an immediate need for an Employee Benefits Client Services Representative at our Cordova, TN location. The Employee Benefits Customer Service Representative (CSR) plays a crucial role in assisting clients with their benefits inquiries and issues, ensuring high levels of satisfaction and support. Essential duties and responsibilities include: Provide prompt and courteous assistance to customers via phone, email, and other communication channels. Identify and assess customers' needs, delivering appropriate and effective solutions. Develop a comprehensive knowledge of product offerings to assist customers accurately and efficiently. Maintain detailed and accurate records of customer interactions to continuously improve service quality. Assist Account Executives/Managers in coordinating all aspects of client activities. Manage and administer requests and questions from clients and carriers. Contact carriers for acknowledgment, status, and escalation of pending claims. Update and organize client files and records in the management system. Assist with billing retrieval and follow-up with clients for payments and documentation. Assist with the creation of client renewal proposals and various special projects as needed. Essential skills and qualifications include: Excellent communication and interpersonal skills. Strong negotiation and presentation abilities. Analytical and problem-solving skills to assess clients' needs and recommend appropriate coverage. Self-motivated, goal-oriented, and able to work independently and as part of a team. Technical proficiency with insurance agency management systems and Microsoft Office Suite. 3+ years of experience in a related field (preferred). Work location: Cordova, TN. Correll Insurance Group has been in the Carolinas since 1931. The local agents of Correll Insurance Group offer individual and business insurance solutions. We support local, independent agents who serve the towns they live in. Correll agents offer services backed by the resources of an established, national firm. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.