Shipley Energy
COLLECTION SPECIALIST
Shipley Energy - York, Pennsylvania, United States, 17401
Work at Shipley Energy
Overview
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Overview
Job Opportunity
Hybrid working out of one of these three offices: - Camp Hill - Hanover - York Starting at $18-$20 per hour based on experience. Requirements: Associate's degree in business administration or equivalent experience 1 year experience in credit and collections Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation Knowledge of computer technology including Word, Excel, and e-mail Excellent written, oral, and interpersonal communication skills Excellent customer service skills Responsibilities: Contact customers for payment of past due amounts Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner Recommend and prepare accounts deemed uncollectible for outsourcing Submit accounts to collection agency monthly Provide all customers with consistent, quality service in accordance with company procedure Analyze credit reports of new customers Approve or deny retail fuel oil and propane gas deliveries Complete projects and other duties as assigned by the Customer Relations Manager Authority: Approve credit applications as outlined in the risk management credit policy Approve and issue credits up to $200 Recommend any changes which will expedite or correct problems within the job scope to the Customer Relations Manager Implement these changes with the approval of the Customer Relations Manager Not authorized to bind the company in any contracts Relationships: Reports to the Customer Relations Manager Internal contacts: managers and team members at all company locations External contacts: attorneys, customers, collection agency personnel, and banks Expected Results: Contact assigned monthly goal of customers per month via phone calls or emails Obtain assigned monthly goal of committed in promise to pays on past due accounts Collect assigned monthly goal on past due balances
Hybrid working out of one of these three offices: - Camp Hill - Hanover - York Starting at $18-$20 per hour based on experience. Requirements: Associate's degree in business administration or equivalent experience 1 year experience in credit and collections Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation Knowledge of computer technology including Word, Excel, and e-mail Excellent written, oral, and interpersonal communication skills Excellent customer service skills Responsibilities: Contact customers for payment of past due amounts Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner Recommend and prepare accounts deemed uncollectible for outsourcing Submit accounts to collection agency monthly Provide all customers with consistent, quality service in accordance with company procedure Analyze credit reports of new customers Approve or deny retail fuel oil and propane gas deliveries Complete projects and other duties as assigned by the Customer Relations Manager Authority: Approve credit applications as outlined in the risk management credit policy Approve and issue credits up to $200 Recommend any changes which will expedite or correct problems within the job scope to the Customer Relations Manager Implement these changes with the approval of the Customer Relations Manager Not authorized to bind the company in any contracts Relationships: Reports to the Customer Relations Manager Internal contacts: managers and team members at all company locations External contacts: attorneys, customers, collection agency personnel, and banks Expected Results: Contact assigned monthly goal of customers per month via phone calls or emails Obtain assigned monthly goal of committed in promise to pays on past due accounts Collect assigned monthly goal on past due balances