Get new jobs for this search by email

SSI is seeking a Computer Systems Analyst to join our team on a new Navy contract. DUTIES AND RESPONSIBILITIES: Provide superior customer service to internal and external clients by maintaining local and remote computer systems and ensuring all users are equipped with technology to support company goals. Act as a primary point of contact for incoming Helpdesk phone calls and emails. Open and update Support Requests based on phone calls and emails. Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors. Configure and deploy workstations and laptops. Provide onsite support at client locations as necessary. Create and maintain accurate documentation to ensure correct procedures and licensing compliance. Create and remove user and computer accounts within and outside domain environments. Support various customer software and hardware as needed, including coordinating with third-party service providers. Perform scheduled maintenance on desktops, laptops, and servers. Scan and maintain machines for security purposes. Provide technical assistance for common application and hardware issues. Research best practices for applications. Maintain confidentiality of sensitive information. Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance. Escalate issues to Advanced Services and management as appropriate. Provide basic Video Tele-Conference (VTC) support on NIPR/SIPR networks, including initiating, terminating, and troubleshooting VTCs and applications. Perform other duties and projects as assigned. Requirements: Education: DoD8570 IAT Level II (e.g., Security+) Clearance: Secret 1-3 years' experience in Technical Support or equivalent. Excellent team skills, thoroughness, and strong communication skills, both written and verbal. Ability to demonstrate initiative, be results-oriented, and adapt to changing priorities. Ability to work effectively in a dynamic, cross-organizational team environment. Strong dedication to quality customer service. Effective problem-solving and decision-making skills. Strong analytical skills to quickly identify issues and involve other teams as needed. Ability to manage projects, communicate with customers, and collaborate within a team. Physical requirements include standing, walking, sitting, verbal communication, handling objects, reaching, stooping, kneeling, bending, crouching, lifting up to 25 pounds, and vision abilities. May require extensive walking, use of personal or government vehicle for travel to remote locations. Additional Information: SSI is committed to equal employment opportunity and non-discrimination. We are a HUBZone small business providing systems engineering, information systems integration, and technology management services. Benefits include medical, vision, dental, prescription plans, life insurance, long-term and short-term benefits, paid time off, military leave, 401(k), education assistance, technology refresh, and referral bonuses. Positions under the Service Contract Act (SCA) include benefits as required by law. #J-18808-Ljbffr