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I. Job Summary Manages collection routes and driver/laborer performance on a daily basis. Spends the majority of time in the office managing processes to drive service. Provides coaching to drivers/helpers as needed and supports field-based activities. II. Essential Duties and Responsibilities Team Leadership Actively monitors driver progress to ensure efficient operations and service needs are met. Monitors Resource Center for updates from Field-Operations Manager and communicates with Field OM on real-time issues. Acts as a hub for communication, including Ring Central calls from drivers, incoming calls, emails, TEAMS messages, and proactively contacts internal/external customers. Dispatch Management The Dispatching OM supports the efficiency and safety of the field-based team. Responsibilities vary depending on the line of business but include: CS/RS Routes commercial/residential customers from Awaiting Tool. Verifies all routes and OBUs are running all line items on the OCSD route orders panel. Checks OCSD panel for route status and ticket completion. Completes Zero sequencing/verify time windows for all customers from staging routes and cases in MAS. Verifies ERL prior day commercial stops, geocoding, routing solutions, and updates routes accordingly. Verifies OCSD panel for the next day and communicates gaps to OM. Manages tickets, including assignments, ETAs, MPU tickets, HOC panel updates, priority orders, and closing tickets. Roll Off Reviews all work and prioritizes tickets received same day or late day prior. Manages VOIDS and TRP tickets, ensuring accuracy. Monitors driver progress, manages work distribution, and ensures same-day work completion. Manages out dial/carryover processes and communicates proactively with customers. Routes next day work, reviews work assignments in OCSD, and manages carry overs. Sets up OCSD panel for the next day, updates route panels, and communicates end-of-day updates. III. Qualifications A. Required Qualifications Associate’s degree (accredited) Must be at least 18 years old Legally eligible to work in the country where the position is located Valid Driver's License B. Preferred Qualifications IV. Physical Requirements This role involves a mix of office and field environment. Routine use of standard office equipment is required. Reasonable accommodations will be made for individuals with disabilities. The base pay range for this position is $82,125 - $120,462, influenced by experience, education, certifications, and location. V. Benefits Employees receive a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Stock Purchase Plan, 401K matching, Paid Vacation, Holidays, and Personal Days. Benefits may vary by site. If interested, please click Apply.

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