Core Supervisor
Four Seasons Hotels - Scottsdale, Arizona, United States, 85251
Work at Four Seasons Hotels
Overview
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Overview
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale's vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape. The Opportunity
Act as a leader of the communication hub for the operations departments. Answers and directs phone calls, Manage Chat, Monitor HotSOS, book restaurant Reservations as well assist the reservations process in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Job duties include but are not limited to: Audit existing reservations to ensure accuracy. This includes taking advance deposits, checking for correct codes, and daily pre arrival reporting. Provide support to the reservations team when necessary by answering questions, taking escalated calls, etc. Provide support to the Group Coordinators by helping with overflow work, running rooming lists, entering group blocks, completing attrition. Lead Guest Recognition and manage the pre-arrival review process. Assist the Reservations Manager in daily/weekly/monthly reporting, weekly Yield/Forecast meetings. Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. Opera, OpenTable, Book4Time, Golden, HotSOS, Messenger) Work harmoniously with reservations department to effectively assist in Pre-arrival communication and booking outlet/activities. Assists with the communication in the event of an emergency situation in an efficient and professional manner. Accepts and delivers wake-up calls and messages in a timely manner. Other duties as assigned. Handle travel agent commissions Champion Four Seasons standards and quality assurance by training, mentoring and educating CORE Agents. Who We Look For
The ideal candidate will have: Comprehensive computer and analytical skills 1-year previous reservations experience preferred but not required. Knowledge of Operations front/back of house Superior guest service and salesmanship skills Work well under pressure, multitasking and team player Detail oriented organizational skills and thinks strategically The ability to multi task effectively The ability to work in a fast paced environment handling multiple guest calls consecutively Comfort with Microsoft Office products and the ability to learn other computer software suites necessary for the role. Some Benefits Four Seasons Employees Enjoy Include:
Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) And so much more! US work authorization is required. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.