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Salary:

See Position Description Location :

ESD 112 - Vancouver Campus Job Type:

Full-Time Job Number:

202502700 Department:

BUSINESS & FINANCIAL MANAGEMENT Program:

INFORMATION TECHNOLOGY Opening Date:

07/30/2025 Closing Date:

8/12/2025 5:00 PM Pacific

Thank you for your interest in our employment opportunities. We invite you to apply to be a part of our dynamic team providing quality educational services throughout Southwest Washington, and other areas of the state. For more information review the NEOGOV and General Responsibilities

Under the general direction of the Director of Information Technology, the Technology Support Technician provides level 2 troubleshooting assistance and technical support to ESD 112 and its programs in all technology as part of the ESD help desk team. The Technician also contributes to the design of endpoint configuration, systems, and reporting. This position also serves as a backup to the Technology Support Assistant. Salary: This position pays $23.37 - $28.43 per hour. Offers are made at the entry level of the range.

Effective September 1, 2025, the new hourly range will be $23.95 - $29.14. Assignment: This position will be full time, year round. A complete application will include: Work history going back 10 years At least three professional reference's contact information A Cover Letter expressing interest in the position A Resume that reflects work experience listed on application

Essential Functions/Other Functions

Essential Functions:

Provide level 1 and 2 troubleshooting and technology support for operating systems, application software, audio-visual, basic hardware, and network. This includes answering and analyzing telephone calls, email, and tickets. Escalates more complex technical problems through the ticketing system to appropriate Information Technology staff. Perform the deployment of updated devices for ESD staff fand contributes and maintains clear and concise documentation for staff regarding new device setup, configuration, and functionality. Contributes to design for inventory system for reporting needs and maintains accurate inventory records. Adapt to changing systems and devices, applying problem-solving skills to quickly learn new functionality and troubleshoot technical challenges. Collaborate with other Information Technology staff to troubleshoot and resolve offline systems, utilizing critical thinking and a systematic approach to identify and implement solutions. Use remote support software to provide technical support and to perform software installations/updates/patches on remote computers; remotely monitors ESD computers for malware and viruses. Serve as backup for the Technology Support Assistant with freight and other logistics. Provide excellent customer service, helping to bring problems to resolution for users. Travel to school districts and ESD 112 site locations to support computer systems and network infrastructure as needed. Other Functions:

Other duties as assigned to support the success of the agency.

Minimum/Preferred Qualifications & Skills

Minimum Qualifications:

High school diploma or GED and two years of post-high school training or equivalent experience in a related field. Experience with the Windows platform and knowledge of common Windows software including MS Office, antivirus, backup, and diagnostic applications. Experience supporting common productivity suites like Microsoft Office, Office 365, and Google Workspaces. Experience learning and supporting unfamiliar technology quickly. Valid Driver's License. Preferred Qualifications and Skills:

Experience in other system platforms and mobile device management solutions such as Apple and Chromebook devices. Experience training staff on the use of technology.

Working Conditions/Employment Requirements

Working Conditions/Physical Requirements:

Office environment. Daytime travel within Southwest Washington required. Infrequent overnight travel for training. Ability to move 50 lbs. and climb ladders and stairs.

Employment requirements - ESD job offer is contingent upon satisfying the following:

Successful completion of a criminal history and fingerprint check through the WA State Patrol and FBI

Notice of Non-Discrimination ESD 112 does not discriminate in any programs or activities on the basis of race, religion, creed, color, sex, national origin, marital status, sexual orientation, gender expression or identity, age, honorably discharged veteran or military status, the presence of any sensory, mental, or physical disability, or the use of a trained guide dog or service animal by a disabled person. The following individuals have been designated to handle questions and complaints of alleged discrimination: Civil Rights compliance Officer: Melissa Kreuder, 360-952-3328, Title IX Compliance Officer: Wendy Niehaus, 360-952-3574, ADA/504 Compliance Officer: Jeffrey Niess, 360-952-3529,

The above information will be provided in the appropriate language for persons with limited English language skills by contacting the ESD at 360-750-7500. We provide a professional yet family-friendly work environment. To that end, our benefits are designed to meet the individual needs of our employees and their families. Full-Time

or

Part-Time

positions working at least 17.5 hours per week are eligible for our standard package of benefits; retirement, medical, dental, and vision insurance offered at affordable premiums, we also offer a 25% discount on child care at ECE Child Care centers, tuition reimbursement, credit union membership, an employee assistance program, and much more!

Part-time

positions working less than 17.5 hours per week or

Temporary

positions are not eligible for health benefits or paid leave. Eligibility for retirement is based on length of assignment.

For details please visit: for a summary of the Benefits of Employment. 01

Do you have a high school diploma or GED and two years of post-high school training or equivalent experience in a related field?

Yes No

02

Do you have experience with the Windows platform and knowledge of common Windows software including MS Office, antivirus, backup, and diagnostic applications?

Yes No

03

Do you have experience supporting common productivity suites like Microsoft Office, Office 365, and Google Workspaces?

Yes No

04

Do you have experience learning and supporting unfamiliar technology quickly?

Yes No

05

Do you have a valid Driver's License?

Yes No

06

Are you eligible for lawful employment in the U.S.? Proof of citizenship or legal right to work and identity will be required after hire.

Yes No

07

APPLICANT DECLARATION:

Selecting

YES

authorizes the employer to conduct a background investigation and authorizes the release of information in connection with this application for employment. This investigation may include such information as criminal or civil convictions, driving records, previous employers and educational institutions, electronic/phone personal or professional references, and other appropriate sources. Selecting

YES

indicates you waive your right of access to such information, and without limitation, hereby release the employer and the reference sources from any liability in connection with its release or use. This release includes the sources cited above and specific examples as follows: The Washington State Patrol (WSP), information from the Federal Bureau of Investigation (FBI) of either data on all criminal convictions or certification that no data on criminal convictions is maintained, information from OSPI, the Washington or other State Departments of Social and Health Services and any locality to which they may refer for release of information pertaining to any findings of child abuse or neglect investigations involving you. Selecting

YES

certifies under the penalty of perjury under the laws of the State of Washington that you have made true, correct and complete answers and statements on this application in the knowledge that they may be relied upon in considering your application. If the information provided or answer(s) to any questions on the application change prior to your being hired, you understand that you must immediately notify the employer. You understand that any omission, falsely answered statement made by you on this application, or any supplement to it will be sufficient grounds for failure to employ you or for your discharge should you become employed. Selecting

YES

indicates that you understand that you may be subject to Washington State Patrol (WSP) and FBI fingerprint background checks.

Yes No

Required Question