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Associate Provost For Financial Aid & Scholarships

The New School, a progressive and rigorous university located in New York City, invites inquiries, applications, and nominations for the position of Associate Provost for Financial Aid & Scholarships (AP). Reporting to the Vice Provost for Enrollment Management, the Associate Provost for Financial Aid & Scholarships will lead a team charged with administering a financial aid program consisting of federal, state and institutional funds that exceed $150 million annually. In addition to undergraduate students, the office of financial aid serves The New Schools graduate, adult and continuing, and online programs. The AP will lead the office of financial aid in helping to achieve the Universitys enrollment goals. As a member of a student-centered university, the AP for financial aid will lead an efficient and effective financial aid operation, which will continue to ensure student success. A deep understanding of the financial aid landscape and its ongoing changes and a proven ability to be a strategic problem solver in this arena will be fundamental to success and will be foundational qualities for the next leader. The New School is a highly collaborative environment, and the successful candidate will be a generous and diplomatic communicator who excels at bringing stakeholders together to support effective and equitable financial aid operations. The Associate Provost will be an experienced financial aid administrator and a skilled relationship manager who develops connections with faculty, administrative staff, university leadership, and current students. The AP oversees 14 staff members and is responsible for day-to-day operations as well as actively contributing to enrollment strategy. The successful candidate will possess a deep understanding of the integral role of student financial aid in supporting student enrollment and student success; and will have a command over financial aid trends as they relate to the use and delivery of student financial aid. As an experienced leader of people and programs, the new Associate Provost for Financial Aid & Scholarships will have demonstrated skills in leading and developing professional staff; excellent communication skills; a thorough knowledge of financial aid policies, processes, and regulations; a proven and uncompromising commitment to diversity, equity, inclusion, quality service, and student advocacy; and experience with the application of current and emerging technologies in the financial aid process. Just over a century ago, The New School was founded as a place that could challenge convention and champion the world-changing power of lifelong learning and creative scholarship that impacted the most pressing issues of the day. Today, campuses in New York City and Paris offer more than 126 undergraduate and graduate degree programs and adult, continuing, and executive education in seven schools and colleges. The New School is the only university with a comprehensive design school nested among a renowned performing arts school, a progressive liberal arts college, and a legendary social research school. Through the years, each of The New Schools innovative schools and colleges has carried forward a legacy of varied opinions, radical ideas, and progressive solutions while evolving to provide its more than 9,000 students with a challenging and relevant education. The New School is an equal opportunity employer. We strongly encourage applications from individuals who are committed to our mission and who seek to work collaboratively with all members of our community. Responsibilities

Direct, develop, implement, and assess financial strategies and operations, including packaging policies and procedures for all levels of degree-seeking students. Provide direct supervision to Financial Aid Communications and Institutional Aid Awarding, Director, of Director of Financial Aid Systems and Operations, and Director of Financial Aid Compliance and Training. Recruit, mentor, train, and retain a Financial Aid team committed to providing superior service and maintaining compliance requirements. Oversee the awarding and disbursement of the annual financial aid expenditures including building strategies to balance our enrollment with tuition discounting. Direct a comprehensive aid budget that ensures the University achieves its admission, enrollment, retention, budget, and net tuition revenue goals. Ensure regulatory compliance with all institutional, state, and federal financial aid programs, including Title IV aid, state grants, and loans. Direct the analysis of students needs and consult with and train staff to resolve need analysis issuesacting as arbiter in exceptional cases. Build and maintain strong, collaborative relationships with staff in Admission, Student Accounts, Deans Offices, University Registrar, Institutional Research, Finance and Business and across EM writ large, to devise and implement strategies that will recruit high quality students and strengthen retention and graduation rates. Oversight of new and continuing student appeals in concert with Admissions, Student Success and College leadership. Conceive, implement, and assess financial literacy programming, advising and outreach to inform and assist students and families as they navigate the process of financing an education, including participation in admission events and communications, orientation, entrance and exit counseling, and financial management workshops. Liaise with the Assistant Provost of Compliance and Accreditation in the Provosts Office to create and maintain systems, policies, and procedures to ensure effective preventive and detective internal controls and monitoring for all financial aid operations and disclosures. Liaise with the leadership of each of The New Schools colleges and programs to ensure that financial aid operations and policies are informed by an awareness of the diversity of student needs that exist across the University. Coordinate the annual filing of the FISAP form and A133 Audit. Lead ongoing efforts to inform and educate the campus community and other constituencies regarding financial aid policies, updates, and changes; and serve on University committees as assigned. Attend regional and national financial aid conferences, staying abreast of field best practices and increasing institutional visibility. Minimum Qualifications

A minimum of 10 years of progressive leadership in the field of financial aid, with a preference for at least 15 years of related higher education experience. A bachelors degree is required, with a Masters or Doctorate degree preferred. A record of progressive leadership in financial aid, including development and implementation of financial aid programs and staff management. Expert knowledge of techniques for recruitment and retention of students through financial aid and scholarship and prior experience leveraging predictive enrollment modeling. Proven ability to motivate staff and support the professional development of team members. Knowledge of needs analysis and financial aid programs, both federal and state, including regulations and laws that govern financial aid programs. Experience with Banner, Slate CRM and proficiency in Google Suite and Microsoft Office software applications is preferred. Deep knowledge of financial aid reports, systems, compliance and related regulations. Experience managing single audits; experience in the development and monitoring of financial aid budgets; well versed in quality data collection to ensure adequacy, accuracy, and legitimacy of data; and the ability to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards. Strong financial stewardship coupled with prior experience employing information on national trends in higher education and on developments in competitor institutions effectively in planning; and an ability to produce plans and budgets that link expenditures to outcomes. Demonstrated ability to meet daily deadlines while juggling long-term projects in a fast-paced and adaptive environment, remaining flexible, proactive, resourceful and professional. Demonstrated ability in exercising independent judgment and decision-making based on an understanding of organizational policies and activities with experience handling a wide range of administrative, financial and policy-driven responsibilities. Superior communication skills, excellent diplomacy and discretion, with a demonstrated ability to interact effectively with varied internal and external constituencies, including prospective students and their families, the admission staff, administrative departments, faculty, and the public. A strong commitment to exceptional customer service, with proven interpersonal and problem-solving skills and a demonstrated ability to work collaboratively and communicate well across multiple internal and external audiences. Work Mode

Hybrid - Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions. #LI-HYBRID Salary Range

$172,000 - $175,500 per annum Instructions To Applicants

Interested candidates should submit a resume and cover letter addressed to Dee Voss, Vice Provost of Enrollment Management. Please ensure your application reflects how you are best positioned to lead in the core priorities of the position, outlined below: Champion a student-focused and progressive approach to student financial aid Leverage technology to better serve the community Develop, inspire and support an engaged professional team Develop collaborative relationships across the university The AP will be expected to engage with multiple constituencies to advocate for positive student experiences