Orange County NC
DSS Human Services Coordinator II*
Orange County NC - Hillsborough, North Carolina, United States, 27278
Work at Orange County NC
Overview
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Overview
Salary :
$56,934.00 - $84,601.00 Annually Location :
Department of Social Services- Hillsborough Commons, NC Job Type:
Full Time Job Number:
266-2025-293 Department:
Social Services Opening Date:
07/25/2025 Closing Date:
8/11/2025 11:59 PM Eastern
General Description The Orange County Department of Social Services has an opening for a Human Services Coordinator II.
The work involves the responsibility for leading the work of and providing training to Human Services Specialists, Human Services Technicians, and/or Social Worker II positions. An employee in this class leads a team in application processing, determination, and re-determination of eligibility for one or more public assistance and/or employment services programs, troubleshooting issues and training staff on the use of related software applications and case management protocols. This classification is distinguished from the Human Services Coordinator I classification by the level of responsibility for more complex program services, management duties and coordinating assigned human services program(s) and providing services to a specialized caseload. Work is performed under the general direction of the Human Services Supervisor with leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests and conducting project assignments. Supervision over others may be required of this position. Position does related work as required. The hiring range is based on the Orange County Social Services Step Plan. The Step Plan is based on years of Human Services Coordinator II experience. Full credit is given for years of experience performing the same job functions. Partial credit is given for years of experience performing related job functions. The top half of the scale is reserved for career employees with senior level experience in the same role.
*This is a safety sensitive position and participation in the Drug and Alcohol Program is required.
Background Check is required.
Full Performance of Knowledge, Skills, Abilities
Click here for full job specification including essential functions, knowledge, skills, abilities, and physical requirements.
https://www.governmentjobs.com/careers/orangecountync/classspecs/915004
MINIMUM QUALIFICATIONS
Graduation from an accredited college or university with a bachelor's degree in human services field such as social work, counseling, or psychology or closely related field
AND
one (1) year of work experience in social work or counseling and/or work experience in the techniques of casework, group work, or community organization. Must have one (1) year of work experience in leading teams and/or coordinating the work of others;
OR
Bachelor's degree and three years of experience in counseling or a related human service field providing experience in the techniques of casework, group work, or community organization.
An equivalent combination of training and experience as defined above. A higher degree does not substitute for work experience.
SPECIAL REQUIREMENT
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated. All offers of employment are conditioned upon successful clearance of a background check and pre-employment drug testing. Employment cannot commence until the employee has been cleared. Requires flexibility and adaptability to be re-assigned to assist with other DSS-related functions as determined by the Social Services Director or their designee. In the event of an emergency, as determined by the County Manager, the DSS Director, or designee, participation in preparedness and response operations, as well as critical agency needs, should be expected. Employees may be required to fill a temporary assignment in a role different from standard duties, work hours, and/or work location. Orange County is an Equal Opportunity and Affirmative Action Employer
Supplemental Information Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:
Participation in the North Carolina State Retirement System;
Orange County contributes 14.35% of your base salary per pay period and 16.10% for LEO.
Health Insurance (Medical)
Orange County pays 100% of premiums for employee only coverage health insurance. Orange County pays a portion of premiums for dependent(s) coverage health insurance.
Dental Insurance
Orange County pays 100% of premiums for employee only coverage for dental insurance. Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.
Vision Insurance
Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.
Life Insurance
Orange County pays for an employee life insurance policy based on employees' salary up to $50,000. Optional Life Insurance for employee and dependent life insurance policy.
Short Term Disability
Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.
Optional Long Term Disability Coverage Policy Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance 401(k) and 457 Deferred Compensation Plans
Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
12 Paid Holidays Anniversary Leave ( 8 hours of leave on your anniversary each year) Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)
0-2 Years of Service = 125.84 hours/year 2-5 Years of Service = 145.08 hours/year 5-10 Years of Service = 173.68 hours/year 10-15 Years of Service = 202.80 hours/year 15-20 Years of Service = 231.40 hours/year 20+ Years of Service = 260.52 hours/year
Sick Leave (based on service years and a 40-hour work schedule)
96.2 hours/year
Tuition reimbursement assistance Various other leave programs including civil, funeral, parental, etc.
01
Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.
Yes
02
I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?
Yes No
03
Are you an Orange County Local Government employee?
Yes, I am a Permanent Employee that has passed the Probationary Period Yes, I am an Employee but I have not passed the Probationary Period Yes, I am a Temporary Employee No, I am not an Employee
04
Do you have, or are able to obtain, a valid North Carolina Class C Driver's License?
Yes No
05
Please indicate your highest level of education from an accredited school?
High School or GED Associates' Degree Bachelors' Degree Masters' Degree
06
Please indicate your degree major.
Social Work Counseling Psychology Related Degree
07
If you indicated Related, please list degree major. 08
How many years of experience in social work or counseling and/or work experience in the techniques of casework, group work, or community organization?
Less than 1 year 1 year but less than 3 years 3 years but less than 5 years 5 years but less than 7 years 7 or more years
09
Briefly describe your social work or counseling. If none, indicate N/A. 10
Do you have one year or more of work experience inleading teams and/or coordinating the work of others?
Yes No
11
Please describe your experience leading teams or coordinating the work of others. If no experience please indicate N/A. 12
Please indicate experience working with the following computer hardware or software. (check all that apply)
NC FAST NC Works Northwoods Software MS Word MS Excel MS PowerPoint MS Access Adobe Photoshop Web Design Software Database software Scanning Equipment PC Keyboarding or typing Case management software
13
Did you attach an official or unofficial copy of your transcript?
Yes No
14
This position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director. Are you willing and able to respond during disasters?
Yes No
Required Question
$56,934.00 - $84,601.00 Annually Location :
Department of Social Services- Hillsborough Commons, NC Job Type:
Full Time Job Number:
266-2025-293 Department:
Social Services Opening Date:
07/25/2025 Closing Date:
8/11/2025 11:59 PM Eastern
General Description The Orange County Department of Social Services has an opening for a Human Services Coordinator II.
The work involves the responsibility for leading the work of and providing training to Human Services Specialists, Human Services Technicians, and/or Social Worker II positions. An employee in this class leads a team in application processing, determination, and re-determination of eligibility for one or more public assistance and/or employment services programs, troubleshooting issues and training staff on the use of related software applications and case management protocols. This classification is distinguished from the Human Services Coordinator I classification by the level of responsibility for more complex program services, management duties and coordinating assigned human services program(s) and providing services to a specialized caseload. Work is performed under the general direction of the Human Services Supervisor with leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests and conducting project assignments. Supervision over others may be required of this position. Position does related work as required. The hiring range is based on the Orange County Social Services Step Plan. The Step Plan is based on years of Human Services Coordinator II experience. Full credit is given for years of experience performing the same job functions. Partial credit is given for years of experience performing related job functions. The top half of the scale is reserved for career employees with senior level experience in the same role.
*This is a safety sensitive position and participation in the Drug and Alcohol Program is required.
Background Check is required.
Full Performance of Knowledge, Skills, Abilities
Click here for full job specification including essential functions, knowledge, skills, abilities, and physical requirements.
https://www.governmentjobs.com/careers/orangecountync/classspecs/915004
MINIMUM QUALIFICATIONS
Graduation from an accredited college or university with a bachelor's degree in human services field such as social work, counseling, or psychology or closely related field
AND
one (1) year of work experience in social work or counseling and/or work experience in the techniques of casework, group work, or community organization. Must have one (1) year of work experience in leading teams and/or coordinating the work of others;
OR
Bachelor's degree and three years of experience in counseling or a related human service field providing experience in the techniques of casework, group work, or community organization.
An equivalent combination of training and experience as defined above. A higher degree does not substitute for work experience.
SPECIAL REQUIREMENT
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated. All offers of employment are conditioned upon successful clearance of a background check and pre-employment drug testing. Employment cannot commence until the employee has been cleared. Requires flexibility and adaptability to be re-assigned to assist with other DSS-related functions as determined by the Social Services Director or their designee. In the event of an emergency, as determined by the County Manager, the DSS Director, or designee, participation in preparedness and response operations, as well as critical agency needs, should be expected. Employees may be required to fill a temporary assignment in a role different from standard duties, work hours, and/or work location. Orange County is an Equal Opportunity and Affirmative Action Employer
Supplemental Information Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:
Participation in the North Carolina State Retirement System;
Orange County contributes 14.35% of your base salary per pay period and 16.10% for LEO.
Health Insurance (Medical)
Orange County pays 100% of premiums for employee only coverage health insurance. Orange County pays a portion of premiums for dependent(s) coverage health insurance.
Dental Insurance
Orange County pays 100% of premiums for employee only coverage for dental insurance. Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.
Vision Insurance
Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.
Life Insurance
Orange County pays for an employee life insurance policy based on employees' salary up to $50,000. Optional Life Insurance for employee and dependent life insurance policy.
Short Term Disability
Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.
Optional Long Term Disability Coverage Policy Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance 401(k) and 457 Deferred Compensation Plans
Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
12 Paid Holidays Anniversary Leave ( 8 hours of leave on your anniversary each year) Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)
0-2 Years of Service = 125.84 hours/year 2-5 Years of Service = 145.08 hours/year 5-10 Years of Service = 173.68 hours/year 10-15 Years of Service = 202.80 hours/year 15-20 Years of Service = 231.40 hours/year 20+ Years of Service = 260.52 hours/year
Sick Leave (based on service years and a 40-hour work schedule)
96.2 hours/year
Tuition reimbursement assistance Various other leave programs including civil, funeral, parental, etc.
01
Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.
Yes
02
I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?
Yes No
03
Are you an Orange County Local Government employee?
Yes, I am a Permanent Employee that has passed the Probationary Period Yes, I am an Employee but I have not passed the Probationary Period Yes, I am a Temporary Employee No, I am not an Employee
04
Do you have, or are able to obtain, a valid North Carolina Class C Driver's License?
Yes No
05
Please indicate your highest level of education from an accredited school?
High School or GED Associates' Degree Bachelors' Degree Masters' Degree
06
Please indicate your degree major.
Social Work Counseling Psychology Related Degree
07
If you indicated Related, please list degree major. 08
How many years of experience in social work or counseling and/or work experience in the techniques of casework, group work, or community organization?
Less than 1 year 1 year but less than 3 years 3 years but less than 5 years 5 years but less than 7 years 7 or more years
09
Briefly describe your social work or counseling. If none, indicate N/A. 10
Do you have one year or more of work experience inleading teams and/or coordinating the work of others?
Yes No
11
Please describe your experience leading teams or coordinating the work of others. If no experience please indicate N/A. 12
Please indicate experience working with the following computer hardware or software. (check all that apply)
NC FAST NC Works Northwoods Software MS Word MS Excel MS PowerPoint MS Access Adobe Photoshop Web Design Software Database software Scanning Equipment PC Keyboarding or typing Case management software
13
Did you attach an official or unofficial copy of your transcript?
Yes No
14
This position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director. Are you willing and able to respond during disasters?
Yes No
Required Question