BroadPath Healthcare Solutions
Subject Matter Expert
BroadPath Healthcare Solutions - Tucson, Arizona, United States, 85718
Work at BroadPath Healthcare Solutions
Overview
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Overview
Overview
We are excited to announce we are hiring
Training Subject Matter Expert (SME)
. This role is ideal for individuals with strong knowledge and performance in their current program who are passionate about supporting others during training.
The SME will serve as a key support resource to the Trainer, contributing expertise, assisting new hires, and helping ensure a smooth and effective learning experience.
Responsibilities
Monitor and track daily attendance for training participants
Keep a close watch on BHive for updates, messages, and engagement
Track agent certification progress, if applicable
Monitor agent logins and AUX codes in Genesys and Pulse systems
Observe and provide feedback during simulated practice sessions and fishbowls
Document agent learning behaviors and participation trends
Collaborate with the Support Team to recap daily training progress and concerns
Assist in troubleshooting system or technical issues during training
Support the Trainer in maintaining a focused and structured training environment
Take initiative and provide assistance wherever needed to ensure a smooth training experience
Qualifications
Competencies:
Demonstrates a strong understanding of UHC's mission, culture, products, and procedures. Exhibits the ability to support an adult learning environment and displays proven proficiency in both the agent sales role and system navigation.
Expectations:
The SME will collaborate closely with the assigned Trainer, Vendor, and UHC Support team to fulfill classroom responsibilities. Active engagement is expected through participation in class activities, providing guidance, and motivating agents throughout the training. SMEs may also be asked to provide support before or after scheduled class hours, as needed.
Diversity Statement
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation:
BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
We are excited to announce we are hiring
Training Subject Matter Expert (SME)
. This role is ideal for individuals with strong knowledge and performance in their current program who are passionate about supporting others during training.
The SME will serve as a key support resource to the Trainer, contributing expertise, assisting new hires, and helping ensure a smooth and effective learning experience.
Responsibilities
Monitor and track daily attendance for training participants
Keep a close watch on BHive for updates, messages, and engagement
Track agent certification progress, if applicable
Monitor agent logins and AUX codes in Genesys and Pulse systems
Observe and provide feedback during simulated practice sessions and fishbowls
Document agent learning behaviors and participation trends
Collaborate with the Support Team to recap daily training progress and concerns
Assist in troubleshooting system or technical issues during training
Support the Trainer in maintaining a focused and structured training environment
Take initiative and provide assistance wherever needed to ensure a smooth training experience
Qualifications
Competencies:
Demonstrates a strong understanding of UHC's mission, culture, products, and procedures. Exhibits the ability to support an adult learning environment and displays proven proficiency in both the agent sales role and system navigation.
Expectations:
The SME will collaborate closely with the assigned Trainer, Vendor, and UHC Support team to fulfill classroom responsibilities. Active engagement is expected through participation in class activities, providing guidance, and motivating agents throughout the training. SMEs may also be asked to provide support before or after scheduled class hours, as needed.
Diversity Statement
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation:
BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.