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Join to apply for the Senior Data Analyst, User Operations role at Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the Senior Data Analyst, User Operations role at Jobright.ai OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a User Operations Data Analyst to analyze user-support data, uncover trends, and create actionable insights through self-serve dashboards, collaborating closely with Data Science and Engineering teams. Responsibilities: Explore large support and product datasets to uncover trends, volume drivers, and user experience pain points, distilling findings into clear, actionable narratives. Build, enhance, and maintain self serve dashboards and reporting tools, enabling non technical teams to answer their own data questions. Establish a unified metrics taxonomy for service health and performance-and build automated data sharing pipelines and scorecards with our BPO partners to ensure everyone operates from the same real time view of success Leverage LLMs to build bespoke classifiers that automatically label and segment inbound volumes-powering smarter routing, richer self serve insights, and swifter root cause analysis. Partner with Data Engineering to ensure reliable pipelines, implement data quality checks, and document sources of truth. Jump into high priority special projects to conduct bespoke deep dive analyses and deliver clear, strategic recommendations to leadership. Prototype quickly-leveraging ChatGPT, Jupyter notebooks, Retool, and other tools-to prove value before hardening with Engineering. Collaborate with Data Science on predictive models and experimentation, translating results into operational recommendations. Qualifications: Required: 8 + years in analytics, business intelligence, or data science, ideally supporting customer support or operations teams. Expert level SQL skills and proficiency in Python or R for advanced analysis and automation. Hands on experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial) with a focus on clarity and self serve usability. Hands on experience fine tuning or prompt engineering LLMs to build text classifiers, sentiment analysis, or tagging systems. Demonstrated ability to translate complex datasets into clear business stories and recommendations for both technical and non technical audiences. Familiarity with support metrics (SLAs, FCR, deflection) and ability to define service health KPIs. Strong cross functional communication skills-comfortable collaborating daily with engineers, data scientists, and operations leaders. An eye for detail, a zero defect mindset, and a bias toward action over theoretical perfection. Possess a strong bias for automation and can defend governance decisions that keep data and processes healthy as they grow. Thrive in a fast moving, ambiguous environment where priorities can shift quickly. Company: OpenAI creates artificial intelligence technologies to assist with tasks and provide support for human activities. Founded in 2015, the company is headquartered in San Francisco, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. OpenAI has a track record of offering H1B sponsorships. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Data Analyst jobs in San Francisco Bay Area . San Francisco, CA $124,600.00-$155,800.00 3 days ago Data Analyst - People Analytics (Short-Term Employment) San Mateo, CA $120,000.00-$160,000.00 1 week ago Data Analyst - People Analytics (Short-Term Employment) San Jose, CA $86,555.00-$135,111.00 2 weeks ago San Jose, CA $90,000.00-$100,000.00 2 days ago San Jose, CA $100,000.00-$120,000.00 3 weeks ago Redwood City, CA $101,700.00-$140,700.00 1 week ago San Jose, CA $76,500.00-$126,500.00 1 day ago Redwood City, CA $133,800.00-$189,900.00 3 weeks ago Business Intelligence Analyst, Growth Marketing Sunnyvale, CA $114,000.00-$163,000.00 1 week ago Stanford, CA $82,468.00-$106,256.00 22 hours ago Data Analyst - Accounting Operations, Process, and Systems We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr