Bank of America
Service Delivery Consultant (GHR) - Skills Assessment
Bank of America - Chicago, Illinois, United States, 60290
Work at Bank of America
Overview
- View job
Overview
Service Delivery Consultant (GHR) - Skills Assessment
Join to apply for the
Service Delivery Consultant (GHR) - Skills Assessment
role at
Bank of America Service Delivery Consultant (GHR) - Skills Assessment
3 weeks ago Be among the first 25 applicants Join to apply for the
Service Delivery Consultant (GHR) - Skills Assessment
role at
Bank of America This range is provided by Bank of America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$70,900.00/yr - $105,000.00/yr Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for supporting the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include operational process execution, quality assurance, and ensuring proper controls are in place. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs.
This Service Delivery Consultant will join the
Skills Assessment Team
to support the development and execute skills assessments for the identified population in scope. Key deliverables include skill mapping, support materials for senior leader engagement, data output analysis, review and challenge, and remediation planning. This role will collaborate with team members and stakeholders to support cross program efforts to apply process improvements and efficiencies.
The successful candidate will be an influential, execution and results-oriented professional who can develop and manage relationships across the company and with a wide variety of partners based on trust, knowledge, and teamwork. Additionally, successful candidates should be familiar with data analysis, program management practices, and feel comfortable working in a fast-paced environment.
Responsibilities:
Supports the evaluation of existing processes, technologies, and routines to drive process improvements. Supports the implementation of controls to mitigate and manage compliance and operational risk. Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively. Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements. Supports initiatives and routines by identifying solutions that meet business needs and priorities. Partners the Service Delivery Managers and Executive to support Line of Business and Global Talent stakeholders to drive implementation of skill assessment. Provides data analysis and content support on all phases of the skills assessment from audience identification to skill mapping, results review, analysis, action planning and communication of results. Analyze data to identify key insights and trends. Provide ongoing QA/QC of data to ensure accuracy. Engage in horizontal efforts across the Skills Assessment team to support overall execution of the program, including process and tool improvements. Support activities to ensure our processes have been effectively evidenced and communicated to successfully meet regulatory expectations. Supports development of communications to ensure effective messaging across stakeholders.
Required Qualifications:
Minimum of 4 years’ experience in any of the following: Product or Program Development/ Management, Data Analysis, Talent management, Organization Development, Change Management, HR Generalist, OR relevant experience supporting large projects, programs or processes. Demonstrated analytical thinker with effective program and project management skills and experience, including ability to execute on deliverables with high quality at speed. Strong relationship management skills with ability to consult, advise and influence stakeholders in a matrix environment. Able to operate, with direction, in an ambiguous environment or an environment where priorities may change quickly. Ability to exercise sound judgment and have strong communication skills (written and verbal). Proven ability to build and leverage positive relationships with peers, partners, and clients. Strong bias for action and ability to drive work to completion. Strong data analysis and data management experience. Attention to detail to ensure high quality of all deliverables created. Technical proficiency in PowerPoint and Excel.
Skills:
Analytical Thinking Critical Thinking Decision Making Payroll Management Process Management Business Operations Management Influence Problem Solving Quality Assurance Strategic Thinking Business Process Analysis Data Governance Executive Presence External Resource Management Policies, Procedures, and Guidelines Management Project Management Stakeholder Management
Minimum Education Requirement:
BS/BA, preferably in relevant areas or equivalent work experience in lieu of degree.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift:
1st shift (United States of America)
Hours Per Week:
40 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Banking Referrals increase your chances of interviewing at Bank of America by 2x Get notified about new Service Delivery Consultant jobs in
Chicago, IL . Chicago, IL $102,400.00-$179,000.00 2 months ago ITSM Change and Release Manager (Banking /Financial)
ITSM Change Manager / Release Manager (CM/RM) Leader
Chicago, IL $120,000.00-$130,000.00 1 week ago Senior Delivery Consultant - DevOps , Professional Services
Chicago, IL $138,200.00-$239,000.00 2 weeks ago Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 2 weeks ago Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 4 days ago Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 4 days ago Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 4 days ago Senior Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $138,200.00-$239,000.00 2 weeks ago Senior Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $138,200.00-$239,000.00 5 days ago Senior Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $138,200.00-$239,000.00 4 days ago Chicago, IL $85,000.00-$153,800.00 3 days ago Delivery Consultant - Database, AWS Professional Services, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 2 weeks ago Delivery Consultant - Database, AWS Professional Services, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 2 weeks ago Business Analyst Associate, Product Go-To-Market
Chicago, IL $96,000.00-$138,000.00 16 hours ago Chicago, IL $90,000.00-$110,000.00 2 days ago Des Plaines, IL $65,000.00-$80,000.00 3 weeks ago Chicago, IL $87,000.00-$111,000.00 4 days ago Greater Chicago Area $120,000.00-$135,000.00 2 weeks ago Oak Brook, IL $71,900.00-$102,600.00 2 days ago Manager Trainee - Oil Change/Automotive Care
Elk Grove Village, IL $80,000.00-$100,000.00 1 month ago Greater Chicago Area $125,000.00-$150,000.00 5 days ago Strategic Resourcing Services Consultant - Chicago
Chicago, IL $100,000.00-$150,000.00 2 weeks ago Lisle, IL $42,661.58-$77,317.19 4 days ago Chicago, IL $70,000.00-$75,000.00 2 months ago Des Plaines, IL $65,000.00-$75,000.00 4 days ago Deerfield, IL $63,100.00-$101,200.00 6 days ago Manager of Linux Operations and Administration
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Service Delivery Consultant (GHR) - Skills Assessment
role at
Bank of America Service Delivery Consultant (GHR) - Skills Assessment
3 weeks ago Be among the first 25 applicants Join to apply for the
Service Delivery Consultant (GHR) - Skills Assessment
role at
Bank of America This range is provided by Bank of America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$70,900.00/yr - $105,000.00/yr Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for supporting the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include operational process execution, quality assurance, and ensuring proper controls are in place. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs.
This Service Delivery Consultant will join the
Skills Assessment Team
to support the development and execute skills assessments for the identified population in scope. Key deliverables include skill mapping, support materials for senior leader engagement, data output analysis, review and challenge, and remediation planning. This role will collaborate with team members and stakeholders to support cross program efforts to apply process improvements and efficiencies.
The successful candidate will be an influential, execution and results-oriented professional who can develop and manage relationships across the company and with a wide variety of partners based on trust, knowledge, and teamwork. Additionally, successful candidates should be familiar with data analysis, program management practices, and feel comfortable working in a fast-paced environment.
Responsibilities:
Supports the evaluation of existing processes, technologies, and routines to drive process improvements. Supports the implementation of controls to mitigate and manage compliance and operational risk. Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively. Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements. Supports initiatives and routines by identifying solutions that meet business needs and priorities. Partners the Service Delivery Managers and Executive to support Line of Business and Global Talent stakeholders to drive implementation of skill assessment. Provides data analysis and content support on all phases of the skills assessment from audience identification to skill mapping, results review, analysis, action planning and communication of results. Analyze data to identify key insights and trends. Provide ongoing QA/QC of data to ensure accuracy. Engage in horizontal efforts across the Skills Assessment team to support overall execution of the program, including process and tool improvements. Support activities to ensure our processes have been effectively evidenced and communicated to successfully meet regulatory expectations. Supports development of communications to ensure effective messaging across stakeholders.
Required Qualifications:
Minimum of 4 years’ experience in any of the following: Product or Program Development/ Management, Data Analysis, Talent management, Organization Development, Change Management, HR Generalist, OR relevant experience supporting large projects, programs or processes. Demonstrated analytical thinker with effective program and project management skills and experience, including ability to execute on deliverables with high quality at speed. Strong relationship management skills with ability to consult, advise and influence stakeholders in a matrix environment. Able to operate, with direction, in an ambiguous environment or an environment where priorities may change quickly. Ability to exercise sound judgment and have strong communication skills (written and verbal). Proven ability to build and leverage positive relationships with peers, partners, and clients. Strong bias for action and ability to drive work to completion. Strong data analysis and data management experience. Attention to detail to ensure high quality of all deliverables created. Technical proficiency in PowerPoint and Excel.
Skills:
Analytical Thinking Critical Thinking Decision Making Payroll Management Process Management Business Operations Management Influence Problem Solving Quality Assurance Strategic Thinking Business Process Analysis Data Governance Executive Presence External Resource Management Policies, Procedures, and Guidelines Management Project Management Stakeholder Management
Minimum Education Requirement:
BS/BA, preferably in relevant areas or equivalent work experience in lieu of degree.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift:
1st shift (United States of America)
Hours Per Week:
40 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Banking Referrals increase your chances of interviewing at Bank of America by 2x Get notified about new Service Delivery Consultant jobs in
Chicago, IL . Chicago, IL $102,400.00-$179,000.00 2 months ago ITSM Change and Release Manager (Banking /Financial)
ITSM Change Manager / Release Manager (CM/RM) Leader
Chicago, IL $120,000.00-$130,000.00 1 week ago Senior Delivery Consultant - DevOps , Professional Services
Chicago, IL $138,200.00-$239,000.00 2 weeks ago Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 2 weeks ago Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 4 days ago Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 4 days ago Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 4 days ago Senior Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $138,200.00-$239,000.00 2 weeks ago Senior Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $138,200.00-$239,000.00 5 days ago Senior Delivery Consultant - Application Modernization, AWS Professional Services
Chicago, IL $138,200.00-$239,000.00 4 days ago Chicago, IL $85,000.00-$153,800.00 3 days ago Delivery Consultant - Database, AWS Professional Services, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 2 weeks ago Delivery Consultant - Database, AWS Professional Services, AWS Professional Services
Chicago, IL $118,200.00-$204,300.00 2 weeks ago Business Analyst Associate, Product Go-To-Market
Chicago, IL $96,000.00-$138,000.00 16 hours ago Chicago, IL $90,000.00-$110,000.00 2 days ago Des Plaines, IL $65,000.00-$80,000.00 3 weeks ago Chicago, IL $87,000.00-$111,000.00 4 days ago Greater Chicago Area $120,000.00-$135,000.00 2 weeks ago Oak Brook, IL $71,900.00-$102,600.00 2 days ago Manager Trainee - Oil Change/Automotive Care
Elk Grove Village, IL $80,000.00-$100,000.00 1 month ago Greater Chicago Area $125,000.00-$150,000.00 5 days ago Strategic Resourcing Services Consultant - Chicago
Chicago, IL $100,000.00-$150,000.00 2 weeks ago Lisle, IL $42,661.58-$77,317.19 4 days ago Chicago, IL $70,000.00-$75,000.00 2 months ago Des Plaines, IL $65,000.00-$75,000.00 4 days ago Deerfield, IL $63,100.00-$101,200.00 6 days ago Manager of Linux Operations and Administration
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr