Jobright.ai
Junior Desktop Technician – New York City
Jobright.ai - Jersey City, New Jersey, United States, 07390
Work at Jobright.ai
Overview
- View job
Overview
Join to apply for the
Junior Desktop Technician – New York City
role at
Jobright.ai Join to apply for the
Junior Desktop Technician – New York City
role at
Jobright.ai Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Level 2 Desktop Support Technician to provide advanced technical support for end-users, troubleshooting complex hardware, software, and network issues, while collaborating with IT teams to ensure seamless technology operations. Responsibilities: • Provide second-level technical support for desktops, laptops, printers, mobile devices, and peripherals. • Troubleshoot and resolve escalated hardware and software issues from Level 1 support. • Install, configure, and upgrade operating systems and applications. • Manage user accounts, permissions, and access controls in Active Directory and other identity management systems. • Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting. • Deploy and manage desktop imaging solutions for device rollouts and replacements. • Assist in IT security initiatives, including antivirus management, encryption, and compliance adherence. • Create and maintain technical documentation, procedures, and knowledge base articles for IT staff and end-users. • Provide training and mentorship to Level 1 support technicians. • Work closely with system administrators and network engineers to diagnose and resolve more complex IT infrastructure issues. • Support IT asset management, ensuring proper tracking of hardware and software licenses. • Participate in IT projects, system upgrades, and innovative technology rollouts. • Ensure timely resolution of issues and meet service level agreements (SLAs). Qualifications: Required: • Education: Associate or bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). • Experience: 2+ years of experience in IT support, desktop support, or help desk roles, with a focus on troubleshooting and escalation. • Proficiency in Windows and macOS operating systems. • Strong knowledge of Microsoft 365, Active Directory, Group Policy, and Exchange. • Experience troubleshooting and configuring network components such as DNS, DHCP, TCP/IP, and VPNs. • Familiarity with remote desktop tools and IT ticketing systems (e.g., ServiceNow, Jira, or similar). • Direct experience with imaging tools (e.g., SCCM, MDT, or Intune). • Understanding of cybersecurity best practices, endpoint protection, and patch management. • Basic scripting skills (PowerShell, Bash, or Python) are a plus. • Strong analytical and critical thinking skills. • Excellent verbal and written communication skills. • Ability to work independently and collaborate with cross-functional teams. • Customer-focused mindset with an initiative-taking approach to issue resolution. • Strong organizational skills and mindfulness. Preferred: • Certifications such as CompTIA A+, ITIL Foundation, or similar. • Experience with IT asset management and software deployment tools. • Prior experience in an enterprise IT environment with structured ITIL-based processes Company: Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce. Founded in 1995, the company is headquartered in Richmond, Virginia, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Apex Systems has a track record of offering H1B sponsorships. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Desktop Technician jobs in
Jersey City, NJ . On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
New York, NY $85,000.00-$95,000.00 2 weeks ago New York, NY $68,000.00-$75,000.00 1 month ago On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
New York City Metropolitan Area $35.00-$45.00 2 weeks ago On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
New York County, NY $40.00-$45.00 4 hours ago New York City Metropolitan Area $70,000.00-$90,000.00 1 month ago New York City Metropolitan Area $80,000.00-$90,000.00 1 week ago New York, NY $60,000.00-$70,000.00 3 weeks ago New York, NY $100,000.00-$129,000.00 2 weeks ago New York, NY $60,432.00-$70,432.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Junior Desktop Technician – New York City
role at
Jobright.ai Join to apply for the
Junior Desktop Technician – New York City
role at
Jobright.ai Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Level 2 Desktop Support Technician to provide advanced technical support for end-users, troubleshooting complex hardware, software, and network issues, while collaborating with IT teams to ensure seamless technology operations. Responsibilities: • Provide second-level technical support for desktops, laptops, printers, mobile devices, and peripherals. • Troubleshoot and resolve escalated hardware and software issues from Level 1 support. • Install, configure, and upgrade operating systems and applications. • Manage user accounts, permissions, and access controls in Active Directory and other identity management systems. • Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting. • Deploy and manage desktop imaging solutions for device rollouts and replacements. • Assist in IT security initiatives, including antivirus management, encryption, and compliance adherence. • Create and maintain technical documentation, procedures, and knowledge base articles for IT staff and end-users. • Provide training and mentorship to Level 1 support technicians. • Work closely with system administrators and network engineers to diagnose and resolve more complex IT infrastructure issues. • Support IT asset management, ensuring proper tracking of hardware and software licenses. • Participate in IT projects, system upgrades, and innovative technology rollouts. • Ensure timely resolution of issues and meet service level agreements (SLAs). Qualifications: Required: • Education: Associate or bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). • Experience: 2+ years of experience in IT support, desktop support, or help desk roles, with a focus on troubleshooting and escalation. • Proficiency in Windows and macOS operating systems. • Strong knowledge of Microsoft 365, Active Directory, Group Policy, and Exchange. • Experience troubleshooting and configuring network components such as DNS, DHCP, TCP/IP, and VPNs. • Familiarity with remote desktop tools and IT ticketing systems (e.g., ServiceNow, Jira, or similar). • Direct experience with imaging tools (e.g., SCCM, MDT, or Intune). • Understanding of cybersecurity best practices, endpoint protection, and patch management. • Basic scripting skills (PowerShell, Bash, or Python) are a plus. • Strong analytical and critical thinking skills. • Excellent verbal and written communication skills. • Ability to work independently and collaborate with cross-functional teams. • Customer-focused mindset with an initiative-taking approach to issue resolution. • Strong organizational skills and mindfulness. Preferred: • Certifications such as CompTIA A+, ITIL Foundation, or similar. • Experience with IT asset management and software deployment tools. • Prior experience in an enterprise IT environment with structured ITIL-based processes Company: Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce. Founded in 1995, the company is headquartered in Richmond, Virginia, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Apex Systems has a track record of offering H1B sponsorships. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Desktop Technician jobs in
Jersey City, NJ . On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
New York, NY $85,000.00-$95,000.00 2 weeks ago New York, NY $68,000.00-$75,000.00 1 month ago On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
New York City Metropolitan Area $35.00-$45.00 2 weeks ago On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
New York County, NY $40.00-$45.00 4 hours ago New York City Metropolitan Area $70,000.00-$90,000.00 1 month ago New York City Metropolitan Area $80,000.00-$90,000.00 1 week ago New York, NY $60,000.00-$70,000.00 3 weeks ago New York, NY $100,000.00-$129,000.00 2 weeks ago New York, NY $60,432.00-$70,432.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr