Q CELLS USA Corp.
Director, Customer Service
Q CELLS USA Corp. - Irvine, California, United States, 92620
Work at Q CELLS USA Corp.
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Overview
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Director, Customer Service
role at
Qcells North America .
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Get AI-powered advice on this job and more exclusive features. This range is provided by Qcells North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $160,000.00/yr - $220,000.00/yr Description As a Director, Customer Service at Hanwha Q CELLS America, you will play an instrumental role in the growth of our business, particularly in customer service, technical support, field application, and customer satisfaction. The successful candidate will be responsible for providing satisfying solutions to customers, with support from specialists in products, engineering, technology, sales, marketing, and legal. This position reports to the Head of Customer Support and Engineering or another designated management personnel. This position is based in the Santa Clara Bay Area, working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. Overtime and weekend hours may be required. The role involves up to 30% travel for field troubleshooting or customer service. Responsibilities
Manage customer service specialists, administrators, and engineers to resolve customer issues and complaints. Identify, recommend, and implement process improvements for effective customer support. Troubleshoot customer questions regarding inverters, batteries, smart modules, and other solar products. Respond promptly to inbound calls, tickets, and emails; document all interactions. Own customer satisfaction topics and ensure timely results. Conduct online troubleshooting independently or with vendors. Note customer call trends and develop solutions accordingly. Escalate technical barriers to management and engineering teams. Identify customer relationship and business barriers and escalate to relevant departments. Required Qualifications
Associate Degree, Technical Degree, or equivalent training. Bachelor’s degree in electrical or mechanical engineering, or related field. 10+ years of experience in electrical engineering or customer service. Proven problem-solving skills and customer support success in a fast-paced tech environment. Experience working with diverse cross-functional teams. Strong integrity, ownership, and communication skills. Self-motivated with a reliable work ethic. Ability to deliver solutions promptly. Authorized to work in the US. Additional details about physical, mental, and environmental demands are listed, including mobility, strength, dexterity, and agility requirements. The salary range is specific to California positions and may vary based on skills, education, and experience. Additional Information This is a full-time, senior-level role in the renewable energy and semiconductor manufacturing industries. The position offers opportunities to be part of a global leader in solar technology. Note: This job posting is active and not expired.
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Director, Customer Service
role at
Qcells North America .
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Get AI-powered advice on this job and more exclusive features. This range is provided by Qcells North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $160,000.00/yr - $220,000.00/yr Description As a Director, Customer Service at Hanwha Q CELLS America, you will play an instrumental role in the growth of our business, particularly in customer service, technical support, field application, and customer satisfaction. The successful candidate will be responsible for providing satisfying solutions to customers, with support from specialists in products, engineering, technology, sales, marketing, and legal. This position reports to the Head of Customer Support and Engineering or another designated management personnel. This position is based in the Santa Clara Bay Area, working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. Overtime and weekend hours may be required. The role involves up to 30% travel for field troubleshooting or customer service. Responsibilities
Manage customer service specialists, administrators, and engineers to resolve customer issues and complaints. Identify, recommend, and implement process improvements for effective customer support. Troubleshoot customer questions regarding inverters, batteries, smart modules, and other solar products. Respond promptly to inbound calls, tickets, and emails; document all interactions. Own customer satisfaction topics and ensure timely results. Conduct online troubleshooting independently or with vendors. Note customer call trends and develop solutions accordingly. Escalate technical barriers to management and engineering teams. Identify customer relationship and business barriers and escalate to relevant departments. Required Qualifications
Associate Degree, Technical Degree, or equivalent training. Bachelor’s degree in electrical or mechanical engineering, or related field. 10+ years of experience in electrical engineering or customer service. Proven problem-solving skills and customer support success in a fast-paced tech environment. Experience working with diverse cross-functional teams. Strong integrity, ownership, and communication skills. Self-motivated with a reliable work ethic. Ability to deliver solutions promptly. Authorized to work in the US. Additional details about physical, mental, and environmental demands are listed, including mobility, strength, dexterity, and agility requirements. The salary range is specific to California positions and may vary based on skills, education, and experience. Additional Information This is a full-time, senior-level role in the renewable energy and semiconductor manufacturing industries. The position offers opportunities to be part of a global leader in solar technology. Note: This job posting is active and not expired.
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