Tracelink
Sr. Director, Cloud Engineering
Tracelink - Wilmington, Delaware, us, 19894
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Sr. Director, Cloud Engineering
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TraceLink Continue with Google Continue with Google 15 hours ago Be among the first 25 applicants Join to apply for the
Sr. Director, Cloud Engineering
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TraceLink Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Company overview:
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
TraceLink is seeking a strategic and hands-on
Senior
Director of Cloud Engineering
to lead a multi-disciplinary organization spanning
Site Reliability Engineering (SRE) ,
Performance & Tools Engineering , and
Release Engineering . This role is critical to ensuring the scalability, reliability, and operational excellence of TraceLink’s cloud-native SaaS platform, while also owning the infrastructure behind both internal and customer-facing AI capabilities.
The Director will be the single-threaded owner of our internal suite of AI-enabled tools for engineering productivity, as well as responsible for the
DevOps and infrastructure support for external AI features integrated into the Opus platform , such as LLM-powered agentic functionality.
They will drive initiatives that enable
AI-powered operational intelligence ,
cost-optimized infrastructure , and
high-velocity product delivery
across a globally distributed engineering team.
Responsibilities:
Act as a Single Threaded Owner (STO) for infrastructure & operational excellence and lead a global organization across three primary areas:
SRE, with an SRE Manager and team focused on reliability, observability, incident response, and cloud operations Performance & Tools, building tooling for automated testing, test orchestration, system health monitoring, and integration testing Release Engineering, responsible for CI/CD tooling, release orchestration, and deployment automation
Own and evolve TraceLink’s internal suite of AI-enabled tools designed to enhance developer productivity and platform insight Play a leadership role in DevOps and infrastructure operations for AI capabilities integrated into TraceLink’s Opus platform, including support for LLM-based workflows, inference pipelines, and secure model interactions Evaluate and adopt emerging technologies aligned with the company’s product vision and technical architecture Partner with the CISO, architecture, and product teams to align cloud practices with security, compliance, and business goals Drive maturity in infrastructure as code, observability (OpenTelemetry, Prometheus, Grafana, Jaeger), and release automation (Jenkins, Flux-CD, Env0, CodeBuild) Lead the design and rollout of AI-driven anomaly detection, telemetry pipelines, and proactive system health monitoring Extend CI/CD and integration testing systems to support performance testing, distributed tracing, and alerting workflows Be a major contributor to efforts to improve product quality through improved automated testing Champion cost optimization initiatives, including efficient AWS resource usage (Karpenter, Spot Instances, serverless), and align to target COGS metrics Set high standards for reliability, latency, availability, and scalability of core systems Oversee deployment health, platform smoke tests, and post-deployment validation strategies Monitor and report on platform KPIs, system uptime, alerting noise ratios, and MTTR Lead incident response strategies and reduction of manual toil through automation and self-service tools Hire, mentor, and grow high-performing engineering managers and technical leaders Align team OKRs with broader engineering and company goals Foster a culture of engineering rigor, continuous improvement, and cross-functional collaboration
Qualifications:
Required:
Bachelor’s degree in Computer Science, Engineering, or equivalent experience 5+ years in engineering leadership roles managing multiple cross-functional DevOps/SRE/tooling teams Deep experience with cloud-native architecture, especially AWS services, infrastructure-as-code, CI/CD systems, and observability platforms Proven success running SaaS at scale, including performance, reliability, and cost optimization Hands-on experience with tools such as:
Terraform, Helm, Docker, Kubernetes, Prometheus, ELK, Redis, Kafka, Karpenter, Jenkins, OpenTelemetry, Grafana, Env0, CodeBuild
Experience supporting AI/ML-enabled applications, including inference pipelines and secure LLM integration Clear understanding of security practices, DevSecOps, and compliance (e.g., SOC-2, ISO27001) Excellent communication and stakeholder management skills
Preferred:
Advanced degree in Engineering or related field Familiarity with LLM-based systems, RAG pipelines, and internal AI tooling Experience with regulated industries (e.g., healthcare, pharma, or life sciences) Familiarity with reactive frameworks and modern Java/JavaScript application stacks
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionEngineering and Information Technology IndustriesSoftware Development Referrals increase your chances of interviewing at TraceLink by 2x Sign in to set job alerts for “Senior Director of Engineering” roles. Continue with Google Continue with Google Continue with Google Continue with Google Boston, MA $175,000 - $225,000 1 month ago Andover, MA $178,400 - $376,700 1 week ago Vice President of Technology & EngineeringSenior Director of Software Engineering- Warehouse Robotics Waltham, MA $190,000.00 - $220,000.00 1 week ago Boston, MA $186,500.00 - $297,500.00 2 weeks ago Director of Embedded Software EngineeringVP of Operations and Manufacturing Engineering - Americas North Andover, MA $250,000.00 - $300,000.00 3 hours ago Boston, MA $225,000.00 - $250,000.00 6 days ago Director, Software Engineering Global, Converse Boston, MA $190,000.00 - $250,000.00 6 days ago Director of Engineering, Data Path Development Andover, MA $155,500.00 - $376,000.00 1 week ago Boston, MA $175,000.00 - $225,000.00 3 days ago Burlington, MA $140,000.00 - $222,500.00 2 weeks ago Watertown, MA $200,000.00 - $225,000.00 4 weeks ago Boston, MA $219,000.00 - $350,000.00 2 weeks ago R&D Director – Electrical and Embedded SW EngineeringSenior Director, Software Development & Operations - GTM Boston, MA $220,000 - $245,000 2 weeks ago VP of Operations and Manufacturing Engineering - Americas North Andover, MA $250,000 - $300,000 4 days ago Director of Engineering, Building DesignSenior Director, Software Development & Operations - GTM Boston, MA $220,000 - $245,000 2 weeks ago Watertown, MA $200,000 - $225,000 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Sr. Director, Cloud Engineering
role at
TraceLink Continue with Google Continue with Google 15 hours ago Be among the first 25 applicants Join to apply for the
Sr. Director, Cloud Engineering
role at
TraceLink Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Company overview:
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
TraceLink is seeking a strategic and hands-on
Senior
Director of Cloud Engineering
to lead a multi-disciplinary organization spanning
Site Reliability Engineering (SRE) ,
Performance & Tools Engineering , and
Release Engineering . This role is critical to ensuring the scalability, reliability, and operational excellence of TraceLink’s cloud-native SaaS platform, while also owning the infrastructure behind both internal and customer-facing AI capabilities.
The Director will be the single-threaded owner of our internal suite of AI-enabled tools for engineering productivity, as well as responsible for the
DevOps and infrastructure support for external AI features integrated into the Opus platform , such as LLM-powered agentic functionality.
They will drive initiatives that enable
AI-powered operational intelligence ,
cost-optimized infrastructure , and
high-velocity product delivery
across a globally distributed engineering team.
Responsibilities:
Act as a Single Threaded Owner (STO) for infrastructure & operational excellence and lead a global organization across three primary areas:
SRE, with an SRE Manager and team focused on reliability, observability, incident response, and cloud operations Performance & Tools, building tooling for automated testing, test orchestration, system health monitoring, and integration testing Release Engineering, responsible for CI/CD tooling, release orchestration, and deployment automation
Own and evolve TraceLink’s internal suite of AI-enabled tools designed to enhance developer productivity and platform insight Play a leadership role in DevOps and infrastructure operations for AI capabilities integrated into TraceLink’s Opus platform, including support for LLM-based workflows, inference pipelines, and secure model interactions Evaluate and adopt emerging technologies aligned with the company’s product vision and technical architecture Partner with the CISO, architecture, and product teams to align cloud practices with security, compliance, and business goals Drive maturity in infrastructure as code, observability (OpenTelemetry, Prometheus, Grafana, Jaeger), and release automation (Jenkins, Flux-CD, Env0, CodeBuild) Lead the design and rollout of AI-driven anomaly detection, telemetry pipelines, and proactive system health monitoring Extend CI/CD and integration testing systems to support performance testing, distributed tracing, and alerting workflows Be a major contributor to efforts to improve product quality through improved automated testing Champion cost optimization initiatives, including efficient AWS resource usage (Karpenter, Spot Instances, serverless), and align to target COGS metrics Set high standards for reliability, latency, availability, and scalability of core systems Oversee deployment health, platform smoke tests, and post-deployment validation strategies Monitor and report on platform KPIs, system uptime, alerting noise ratios, and MTTR Lead incident response strategies and reduction of manual toil through automation and self-service tools Hire, mentor, and grow high-performing engineering managers and technical leaders Align team OKRs with broader engineering and company goals Foster a culture of engineering rigor, continuous improvement, and cross-functional collaboration
Qualifications:
Required:
Bachelor’s degree in Computer Science, Engineering, or equivalent experience 5+ years in engineering leadership roles managing multiple cross-functional DevOps/SRE/tooling teams Deep experience with cloud-native architecture, especially AWS services, infrastructure-as-code, CI/CD systems, and observability platforms Proven success running SaaS at scale, including performance, reliability, and cost optimization Hands-on experience with tools such as:
Terraform, Helm, Docker, Kubernetes, Prometheus, ELK, Redis, Kafka, Karpenter, Jenkins, OpenTelemetry, Grafana, Env0, CodeBuild
Experience supporting AI/ML-enabled applications, including inference pipelines and secure LLM integration Clear understanding of security practices, DevSecOps, and compliance (e.g., SOC-2, ISO27001) Excellent communication and stakeholder management skills
Preferred:
Advanced degree in Engineering or related field Familiarity with LLM-based systems, RAG pipelines, and internal AI tooling Experience with regulated industries (e.g., healthcare, pharma, or life sciences) Familiarity with reactive frameworks and modern Java/JavaScript application stacks
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionEngineering and Information Technology IndustriesSoftware Development Referrals increase your chances of interviewing at TraceLink by 2x Sign in to set job alerts for “Senior Director of Engineering” roles. Continue with Google Continue with Google Continue with Google Continue with Google Boston, MA $175,000 - $225,000 1 month ago Andover, MA $178,400 - $376,700 1 week ago Vice President of Technology & EngineeringSenior Director of Software Engineering- Warehouse Robotics Waltham, MA $190,000.00 - $220,000.00 1 week ago Boston, MA $186,500.00 - $297,500.00 2 weeks ago Director of Embedded Software EngineeringVP of Operations and Manufacturing Engineering - Americas North Andover, MA $250,000.00 - $300,000.00 3 hours ago Boston, MA $225,000.00 - $250,000.00 6 days ago Director, Software Engineering Global, Converse Boston, MA $190,000.00 - $250,000.00 6 days ago Director of Engineering, Data Path Development Andover, MA $155,500.00 - $376,000.00 1 week ago Boston, MA $175,000.00 - $225,000.00 3 days ago Burlington, MA $140,000.00 - $222,500.00 2 weeks ago Watertown, MA $200,000.00 - $225,000.00 4 weeks ago Boston, MA $219,000.00 - $350,000.00 2 weeks ago R&D Director – Electrical and Embedded SW EngineeringSenior Director, Software Development & Operations - GTM Boston, MA $220,000 - $245,000 2 weeks ago VP of Operations and Manufacturing Engineering - Americas North Andover, MA $250,000 - $300,000 4 days ago Director of Engineering, Building DesignSenior Director, Software Development & Operations - GTM Boston, MA $220,000 - $245,000 2 weeks ago Watertown, MA $200,000 - $225,000 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr