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Seeking a dynamic, strategic, and community-focused Senior Program Manager. This hybrid role supports the IT Director in day-to-day office administration and leadership, serving as an advisor and operational partner while also championing community engagement, civic innovation, and inclusive digital transformation. The ideal candidate will possess strong leadership and program/project management skills, the ability to represent the IT Director internally and externally, and a deep commitment to public service, transparency, and resident-centered innovation. The Sr. Program Manager is a role responsible for driving internal and external customer satisfaction, user experience strategy, stakeholder relations, vendor management, and community engagement for the Office of Digital Transformation. This individual will serve as a key advisor and administrative support to the IT Director, ensuring the voice of the customer is embedded in all digital transformation efforts. This position requires extensive relevant community engagement experience in the City of Atlanta and a Certified Public Manager (CPM) certification. Key Responsibilities: • Serve as a strategic partner, senior advisor, and operational leader to the IT Director in the Office of Digital Transformation to advance customer-first technology initiatives • Act as the backup to the IT Director in internal department meetings, stakeholder meetings, and public engagements • Lead civic innovation strategies that prioritize digital inclusion and user-centered design • Coordinate executive communications, project alignment, and strategic initiatives across ODT teams • Oversee the planning and delivery of key community engagement programs and civic tech collaborations • Liaise with external partners including but not limited to constituents, community organizations, nonprofit organizations, colleges and universities, and the tech industry • Oversee teams responsible for user experience (UX), customer research, stakeholder engagement, vendor relations, and public feedback systems • Manage community/customer engagement strategies including Neighborhood Planning Unit meetings, tech road shows/town halls, neighborhood and civic association meetings, and departmental outreach • Familiarity with local government operations and civic/community engagement processes • Lead the development of programs that gather, analyze, and implement feedback from residents, visitors, and city departments • Manage communication and media projects aimed at showcasing AIM to the public via podcasts, a newsletter, social media, etc... • Manage communications, training, and customer service improvement programs • Drive performance improvements based on user satisfaction metrics and service delivery benchmarks • Represent the Office of Digital Transformation in cross-agency meetings, civic discussions, and external forums • Hybrid work schedule with some required in-person attendance • Must be available for evening and weekend community engagements, as needed and scheduled in advance (Work schedule will be adjusted to ensure that hours do not exceed 40 hours per week)