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Get AI-powered advice on this job and more exclusive features. Reports to : Vice President Commercial or General Manager Sales (Sales Director) Location : USA Purpose To own the commercial and service relationship with existing customers in a defined territory. The Account Manager is responsible for revenue retention, customer satisfaction, and account-level growth by deepening relationships, identifying upsell opportunities, and ensuring on-time contract renewals and service performance. This role serves as the primary customer contact and commercial lead across mine sites, procurement, and operations teams. Core Responsibilities Maintain and grow long-term customer relationships in assigned mining territory through regular on-site engagement and QBRs. Own customer performance metrics (delivery, quality, spend vs. budget) and coordinate cross-functional actions when issues arise. Drive commercial execution for upsell/cross-sell opportunities across bolts, mesh, chemicals, and other underground support solutions. Prepare and deliver tailored proposals, manage contract renewals, and negotiate pricing adjustments with support from Finance. Develop detailed account plans for key accounts, including opportunity tracking, stakeholder mapping, and risk mitigation. Use CRM to maintain opportunity pipeline, record client interactions, and ensure forecasting accuracy. Collaborate with Technical Sales and Product Management teams to support trials, product improvements, and engineered solutions. Coordinate with Customer Service and Supply Chain to ensure orders, service tickets, and delivery meet client expectations. Revenue Retention & Growth

- Accountable for maintaining and growing revenue from assigned accounts through upsells, renewals, and expanded product use. Customer Relationship Management

- Owns multi-level relationships within accounts; maintains high levels of customer trust and engagement. Contract Execution & Renewal

- Leads renewal processes, commercial negotiations, and service level alignment with internal teams. Territory Management -

Develops and executes account plans to increase share of wallet across the product portfolio in their region. Customer Advocacy

- Ensures service delivery, product quality, and support meets customer expectations; escalates internally as needed. Account Planning

- Structured planning by account and segment, aligning goals with site needs and buying cycles. Customer Relationship Management

- Develops trust across mine sites and procurement; manages executive and operator-level relationships. Commercial Acumen

- Skilled in pricing, negotiation, objection handling, and solution-based proposal development. Problem Solving

- Proactive issue resolution with cross-functional teams to maintain high service levels. CRM Discipline

- Maintains accurate opportunity, forecast, and interaction records for full account visibility. Insight Selling

- Connects product value to site outcomes (e.g., safety, cost-per-ton, operational uptime). Minimum Qualifications & Experiences Education: Ideal: Bachelor’s in Business, Geosciences, or Engineering. Experience : Minimum: 5+ years in territory-based industrial sales Ideal: Prior mining services experience, especially underground Field Expertise: Minimum: Regular exposure to mine sites and operators Ideal: Familiarity with ground support categories and mine workflows Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Sales and Business Development Industries Mining Referrals increase your chances of interviewing at Minova by 2x Sign in to set job alerts for “Account Manager” roles.

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