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No agencies or rd party Recruiters please. Thank you! Who we are : Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are lookingfor : The Empower Support Associate is a member of the Empower Help Desk support team providing Tier I level support to Production / Operations team members. Provide support and assistance to customers facing issues from internal team members with loan products, loan-level Empower issues or services.This includes answering questions, troubleshooting technical problems, and resolving complaints, all while ensuring a positive customer experience.Responsible for assisting Production / Operations team members on a day-to-day basis with Empower loan level related issues. Ensure timely, accurate answers to inquiries and escalate Tier / issues to the Product team. Possess sound customer service skills, a positive attitude when working with others and have a helpful spirit when finding solutions. Individuals are knowledgeable in mortgage originations, technically savvy, detail oriented and sound problem solving / communication skills Need to be available for weekend rotation. am (central) to : pm (central) Weekdays : am (central) to : pm (central) Saturday Noon (central) to : pm (central) Sunday Key Responsibilities : Address Production / Operations team members email and calls for loan level related problems, providing resolution. Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem. Research, resolve these inquiries related to loan level issues. What you’ll need to be successful : Strong written and verbal communication skills Teamwork and customer service necessary Initiative-taking and energetic Strong computer and technology-related skills Knowledge of Mortgage Products, Fee’s, Income Calculation, Disclosing, TRID Must be extremely organized. DU / LPA Knowledge Computer savvy and strong ability to pick up quickly on new systems. Possess strong knowledge of MS Office Strong mortgage / origination knowledge Ability to follow up with multiple tasks / cases daily. Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool Experience in Empower is a plus. Able to work independently and proactively, prioritize workload and manage multiple tasks. What we offer : Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. What to do next : If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, onceyou'rea part of our Cornerstone team, we'll continue to invest in you asa valuable assetto our company. As many of our team members can tell you, there's something special about working at Cornerstone. #J-18808-Ljbffr