Engineering Manager (Product Engineering)
Kustomer - New York, New York, us, 10261
Work at Kustomer
Overview
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Overview
Provide leadership and coaching to develop your team members
Provide technical mentorship and guidance to the team and top management, as well as provide input into cross-team projects and initiatives
Support established organizational objectives by developing goals and strategies.
Report on goals and represent the teams to senior leadership
Participate in hiring and recruiting initiatives
Analyze, design, and develop software to improve the company's platform and expand its automation capabilities. (30%) Design and develop software that expands and evolves our core product, going beyond platform or automation work to drive meaningful customer-facing improvements
Lead technical design and execution across projects, serving as a hands-on tech lead while collaborating with cross-functional stakeholders
Build and extend existing features while prototyping and launching new capabilities with an emphasis on speed, quality, and innovation
Identify and implement opportunities to integrate AI into current and net-new product experiences, working closely with Product and Design
Bring a product-focused mindset to backend and frontend engineering, ensuring solutions are reliable, scalable, and impactful
Contribute to long-term technical planning, architectural decisions, and team-level execution strategies
Participate in sprint planning, and partner with Product to ensure the team is delivering quality technical output. (20%) Lead the team in translating business requirements and R&D initiatives into technical requirements, including selection of appropriate technologies
Participate in cross-team initiatives to drive engineering best-practices (20%) Conduct code and architecture reviews across the platform
Monitor and contribute to improving code quality and decreasing time to deliver code, by staying involved in initiatives around on-call rotations, application performance monitoring, test automation, development environments, and/or continuous delivery pipelines
Maintain good relationships with internal and external stakeholders
Engage in client calls when necessary to provide technical insight and roadmap
Your qualifications: You have a bachelor's degree (or equivalent experience) in Computer Science or related field
You have 7+ years of progressive experience in software engineering
You have at least 1+ year of experience managing a team of engineers
You have experience growing, mentoring, and developing engineers with varying degrees of experience
You are up-to-date with and have a passion for software engineering best practices
You have experience attracting and hiring engineering talent
Technical experience: You’re familiar with Golang, Node.js and/or React.js
You’ve worked with and built REST APIs
Experience with continuous deployment
Experience with Docker, Terraform, and/or AWS
Experience with Elasticsearch, Solr, or Algolia
Experience with automated testing practices
You are comfortable learning and applying AI tools and practices in both what you build and how you work
You are familiar with integrating AI-powered features into end-user products, or are excited to ramp up quickly
HIPAA Compliance All roles at Kustomer may involve handling sensitive personal data. Benefits Kustomeroffersanarrayofbenefitsincludingcompetitivesalaries and stockoptions. In the U.S. we offer 100%healthcarecoverage,401K,WiFiandMobilereimbursement,andagenerousvacationpolicy;intheUKwealsoofferpension,supplementalhealthinsuranceandotherperks. Diversity & Inclusion at Kustomer Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. Disclaimer:
Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
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