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Asst Mgr, Field Ops, Honda Aircraft Company LLC, Greensboro, NC. Prov resolution to actions escalated by direct reports pertaining to customers, dealers, &/or aircraft issues. Mge, expand & dev co's Authorized Service Center network. Ensure field support team has resources & abilities to respond to customer requests, discrepancies, or conflicts. Mge scheduling & activities of direct reports. Work w/Customer Service team to ensure teams work together. Promote & support co's interests at trade shows & special events. Ensure audits & compliance of dealer contractual obligations are met. Update policies & procedures. Prov oversight & dev 6 Field Service Reps, Network Service Coordinator & Customer Support Specialist/Fleet Mgr. Domestic & intl travel approx 30% of time & may be req under short notice. Min reqs incl: Bachelor's (or it's prof exp equiv) in Business, Aviation Mgmt, Operations Mgmt or related & 15 yrs aviation exp in customer support & product support in an aviation environ; 10 yrs exp working under FAA/EASA regulatory reqs; 7 yrs OEM exp w/Aircraft Manufacturer; 2 yrs exp in Supplier Liaison & logistics, incl supplier agreements & establishing KPI to monitor Supplier governance; 5 yrs exp in Process Mapping & Root Cause Analysis; & 5 yrs exp in managing a customer support team. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.

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