Safran
Field Support Engineer
Safran - Grand Prairie, Texas, United States, 75050
Work at Safran
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Overview
Field Support Engineer
Company: Safran Electronics & Defense, Avionics USA Job Field: Customer Services and Support Location: Grand Prairie, Texas, United States Contract Type: Permanent Contract Duration: Full-time Required Degree: Bachelor's Degree Required Experience: More than 5 years Professional Status: Professional, Engineer & Manager Salary Range: - $2025-156020 Apply with one click Any questions? Job Description
For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. Job Summary: The Field Support Engineer provides on-site technical support to clients, typically involving troubleshooting, installing, and maintaining hardware and software. They address technical issues at client locations, ensuring the smooth operation of systems and customer satisfaction. Key Responsibilities
Provide technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical and hydraulic equipment Troubleshoot technical problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution Ensure customer satisfaction: monitor and solve issues, anticipate customer needs Collaboration: Work with clients and team members to identify, replicate, and resolve system malfunctions Root cause analysis: Perform root cause analysis to identify the underlying causes of technical problems Problem resolution: Develop and implement solutions to resolve technical issues Responsible for monitoring KPIs related to customer satisfaction (for technical issues): OTD on requests Make proposals to the customer services in relation to product performance: e.g. training on product, documentation, product usage, maintenance practice, and CMM application Responsible for reporting all events and KPIs to the organization Support EIS Will represent the company as holding a "front office" position Other Requirements
This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Legally authorized to work in the US without company sponsorship. Complementary Description
Skills and Requirements: Analysis, Cooperation, Coordinating, Customer Service Orientation, Dependability, Judgment, Product Knowledge/Features/Benefits, Airworthiness regulation, Strong analytical and problem-solving abilities, knowledge of methods such as 8D, Available to provide support outside the business hours, Excellent communication and interpersonal skills, Listening skills, Reporting, Cross sharing, transverse collaboration. Education/Experience: Bachelor's degree in Engineering, Aerospace Technical background, Minimum of 5 years of experience in product support engineering, Positive Customer relationships, Cultural understanding of customers, Knowledge of IS tools such as PLM, Digital Tech Pub tool usage, Catia, etc. Company Information
Safran is an international high-technology group, operating in the aviation (propulsion, equipment, and interiors), defense, and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable, and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load, and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky, or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide, and guide, for the civil and military markets. Locate your future workplace: 2802 Safran Drive, TX 75052, Grand Prairie, Texas, United States Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Company: Safran Electronics & Defense, Avionics USA Job Field: Customer Services and Support Location: Grand Prairie, Texas, United States Contract Type: Permanent Contract Duration: Full-time Required Degree: Bachelor's Degree Required Experience: More than 5 years Professional Status: Professional, Engineer & Manager Salary Range: - $2025-156020 Apply with one click Any questions? Job Description
For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. Job Summary: The Field Support Engineer provides on-site technical support to clients, typically involving troubleshooting, installing, and maintaining hardware and software. They address technical issues at client locations, ensuring the smooth operation of systems and customer satisfaction. Key Responsibilities
Provide technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical and hydraulic equipment Troubleshoot technical problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution Ensure customer satisfaction: monitor and solve issues, anticipate customer needs Collaboration: Work with clients and team members to identify, replicate, and resolve system malfunctions Root cause analysis: Perform root cause analysis to identify the underlying causes of technical problems Problem resolution: Develop and implement solutions to resolve technical issues Responsible for monitoring KPIs related to customer satisfaction (for technical issues): OTD on requests Make proposals to the customer services in relation to product performance: e.g. training on product, documentation, product usage, maintenance practice, and CMM application Responsible for reporting all events and KPIs to the organization Support EIS Will represent the company as holding a "front office" position Other Requirements
This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Legally authorized to work in the US without company sponsorship. Complementary Description
Skills and Requirements: Analysis, Cooperation, Coordinating, Customer Service Orientation, Dependability, Judgment, Product Knowledge/Features/Benefits, Airworthiness regulation, Strong analytical and problem-solving abilities, knowledge of methods such as 8D, Available to provide support outside the business hours, Excellent communication and interpersonal skills, Listening skills, Reporting, Cross sharing, transverse collaboration. Education/Experience: Bachelor's degree in Engineering, Aerospace Technical background, Minimum of 5 years of experience in product support engineering, Positive Customer relationships, Cultural understanding of customers, Knowledge of IS tools such as PLM, Digital Tech Pub tool usage, Catia, etc. Company Information
Safran is an international high-technology group, operating in the aviation (propulsion, equipment, and interiors), defense, and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable, and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load, and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky, or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide, and guide, for the civil and military markets. Locate your future workplace: 2802 Safran Drive, TX 75052, Grand Prairie, Texas, United States Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.