Saddle Creek
Fulfillment Operations Director
Saddle Creek - Belton, Texas, United States, 76513
Work at Saddle Creek
Overview
- View job
Overview
California applicants please read the CCPA policy
here
.
Fulfillment Operations Director page is loaded Fulfillment Operations Director Apply locations Belton, MO time type Full time posted on Posted Yesterday job requisition id R26509
Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today. Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary
estimates
may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements. Department:
Fulfillment Operations Location:
Belton, MO Position Description This role will provide fulfillment operations, customer service leadership, oversight, and continuous improvement in an omnichannel fulfillment environment. This position will oversee day-to-day operations with full accountability for service and financial performance results. This role will direct all aspects of the fulfillment operations to ensure the most efficient processes are practiced while working with customers to meet their fulfillment business needs. Maintaining superior employee morale and a safe work environment while adhering to company policies and procedures are essential for this leadership role. Responsibilities Provides leadership and direction for fulfillment operations Develop and manages through a budget process Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency Improve customer satisfaction through solid relationships, service levels, and quality Incorporate LEAN practices and methodologies within the facility Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns Provide strategic leadership and guidance to develop, coach, and mentor support staff Provides timely and accurate monthly reporting, ensures proper billing Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations Identify new business opportunities and implement new solutions within the existing customer base Manage value-added services, including call center, reverse logistics and kitting and assembly Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy Ensure company procedure, policies, and culture are executed and practiced effectively Ensures company compliance with all relevant regulatory requirements Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing Lead and support the implementation of new and upgraded systems, as required Qualifications Education/Experience Bachelor’s Degree - preferably in Supply Chain Management, Business, Logistics, or related field Must possess 3-5 years of operations experience in a multi-channel order fulfillment business environment Minimum of 10 years of overall experience in the distribution/logistics industry Must possess at least five years of management experience Knowledge, Skills, and Abilities Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems. Ability to be comfortable with strategy and forecast with senior-level executives at client companies Ability to think critically and creatively to meet and exceed client demands Displays excellent team leadership Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning) Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint Strong analytical skills Ability to write reports, business correspondence, and procedure manuals Ability to perform complex business analysis and decision-making. Ability to think critically about existing processes and technology solutions Ability to effectively present information and respond to questions from groups of managers, clients, and the public Ability to read, analyze and interpret policies and contracts Success Attributes Build and lead teams to measure and manage metrics to achieve operating targets Problem-solving, process improvement, analyzing information, and quick decision making Build and develop strong business relationships with the team, customers, and vendors Effectively influence and drive consensus stakeholders Adaptive leadership style that promotes collaboration, teamwork, and innovation Ability to act and react swiftly to continuous change #LI-LB1 . Benefits:
Benefits packageincluding medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here .View the E-Verify Postinghere . Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.
About Us
Saddle Creek is in the logistics business. Over the past 50 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment. Growing our family since 1966. Will you join us?
Learn what our associates are saying about their career experiences at Saddle Creek on the Associates' Stories Blog. Learn more information about all Saddle Creek careers and our culture .
#J-18808-Ljbffr
here
.
Fulfillment Operations Director page is loaded Fulfillment Operations Director Apply locations Belton, MO time type Full time posted on Posted Yesterday job requisition id R26509
Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today. Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary
estimates
may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements. Department:
Fulfillment Operations Location:
Belton, MO Position Description This role will provide fulfillment operations, customer service leadership, oversight, and continuous improvement in an omnichannel fulfillment environment. This position will oversee day-to-day operations with full accountability for service and financial performance results. This role will direct all aspects of the fulfillment operations to ensure the most efficient processes are practiced while working with customers to meet their fulfillment business needs. Maintaining superior employee morale and a safe work environment while adhering to company policies and procedures are essential for this leadership role. Responsibilities Provides leadership and direction for fulfillment operations Develop and manages through a budget process Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency Improve customer satisfaction through solid relationships, service levels, and quality Incorporate LEAN practices and methodologies within the facility Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns Provide strategic leadership and guidance to develop, coach, and mentor support staff Provides timely and accurate monthly reporting, ensures proper billing Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations Identify new business opportunities and implement new solutions within the existing customer base Manage value-added services, including call center, reverse logistics and kitting and assembly Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy Ensure company procedure, policies, and culture are executed and practiced effectively Ensures company compliance with all relevant regulatory requirements Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing Lead and support the implementation of new and upgraded systems, as required Qualifications Education/Experience Bachelor’s Degree - preferably in Supply Chain Management, Business, Logistics, or related field Must possess 3-5 years of operations experience in a multi-channel order fulfillment business environment Minimum of 10 years of overall experience in the distribution/logistics industry Must possess at least five years of management experience Knowledge, Skills, and Abilities Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems. Ability to be comfortable with strategy and forecast with senior-level executives at client companies Ability to think critically and creatively to meet and exceed client demands Displays excellent team leadership Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning) Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint Strong analytical skills Ability to write reports, business correspondence, and procedure manuals Ability to perform complex business analysis and decision-making. Ability to think critically about existing processes and technology solutions Ability to effectively present information and respond to questions from groups of managers, clients, and the public Ability to read, analyze and interpret policies and contracts Success Attributes Build and lead teams to measure and manage metrics to achieve operating targets Problem-solving, process improvement, analyzing information, and quick decision making Build and develop strong business relationships with the team, customers, and vendors Effectively influence and drive consensus stakeholders Adaptive leadership style that promotes collaboration, teamwork, and innovation Ability to act and react swiftly to continuous change #LI-LB1 . Benefits:
Benefits packageincluding medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here .View the E-Verify Postinghere . Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.
About Us
Saddle Creek is in the logistics business. Over the past 50 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment. Growing our family since 1966. Will you join us?
Learn what our associates are saying about their career experiences at Saddle Creek on the Associates' Stories Blog. Learn more information about all Saddle Creek careers and our culture .
#J-18808-Ljbffr