GCA Services
Help Desk Analyst
GCA Services - Virginia, Minnesota, United States, 55792
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Overview
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Help Desk Analyst
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GCA 1 week ago Be among the first 25 applicants Join to apply for the
Help Desk Analyst
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GCA Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:
Provide technical support and troubleshooting assistance to end-users Initiate and resolves service request/problem incidents Install, configure, and maintain computer hardware and software Assist with the setup and maintenance of user accounts and permissions Works with system administrators and developers to ensure services/incidents are completed Document all support activities and resolutions in the ticketing system Follow standard operating procedures for incident management and escalation Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:
Proven experience as a Help Desk Analyst or Customer Service Support Strong knowledge of Windows operating systems and desktop support Ability to diagnose and resolve hardware and software issues Excellent problem-solving skills and attention to detail Active Directory experience preferred DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security) Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
Competitive Compensation Paid Time off includes 10 federal holidays and 15 additional days. Bereavement Leave Parental Leave Company Paid STD and LTD Life and AD&D Insurance Medical, Prescription, Dental, and Vision Coverage 401k Savings and company match Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at GCA by 2x Get notified about new Help Desk Analyst jobs in
Quantico, VA . Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren)
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Help Desk Analyst
role at
GCA 1 week ago Be among the first 25 applicants Join to apply for the
Help Desk Analyst
role at
GCA Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:
Provide technical support and troubleshooting assistance to end-users Initiate and resolves service request/problem incidents Install, configure, and maintain computer hardware and software Assist with the setup and maintenance of user accounts and permissions Works with system administrators and developers to ensure services/incidents are completed Document all support activities and resolutions in the ticketing system Follow standard operating procedures for incident management and escalation Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:
Proven experience as a Help Desk Analyst or Customer Service Support Strong knowledge of Windows operating systems and desktop support Ability to diagnose and resolve hardware and software issues Excellent problem-solving skills and attention to detail Active Directory experience preferred DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security) Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
Competitive Compensation Paid Time off includes 10 federal holidays and 15 additional days. Bereavement Leave Parental Leave Company Paid STD and LTD Life and AD&D Insurance Medical, Prescription, Dental, and Vision Coverage 401k Savings and company match Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at GCA by 2x Get notified about new Help Desk Analyst jobs in
Quantico, VA . Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren)
King George, VA $60,000.00-$150,000.00 4 days ago Fairfax, VA $108,000.00-$156,000.00 3 weeks ago National Harbor, MD $49,900.00-$100,000.00 1 day ago Fairfax, VA $40,000.00-$80,000.00 3 weeks ago National Harbor, MD $49,900.00-$100,000.00 1 day ago Fairfax, VA $65,000.00-$70,000.00 4 days ago Fort Belvoir, VA $70,000.00-$80,000.00 1 month ago Fairfax, VA $40,000.00-$80,000.00 3 weeks ago Service Desk Analyst II ( 2+ years exp.)- Fairfax County
Customer Technical Support Specialist (Help Desk or NEN) (2907*)
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Service Desk Analyst I (2+ years exp.)- Fairfax County
Senior Customer Technical Support Specialist (Help Desk) (2910*)
Service Desk Analyst III (5+ years exp.)- Fairfax County
Springfield, VA $55,000.00-$60,000.00 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr