The Guitar Center Company
Manager, Technical Operations
The Guitar Center Company - Phoenix, Arizona, United States, 85003
Work at The Guitar Center Company
Overview
- View job
Overview
Join to apply for the
Manager, Technical Operations
role at
The Guitar Center Company 1 day ago Be among the first 25 applicants Join to apply for the
Manager, Technical Operations
role at
The Guitar Center Company Direct message the job poster from The Guitar Center Company Senior Technical Recruiter - Engineering, Product, Web/UX, and IT recruitment
Important : This role will be onsite out of our downtown Phoenix data center office on a full-time basis. About the Role: The Guitar Center is seeking a dynamic Manager, Technical Operations to lead the Guitar Center Technology Operations Center (GTOC). This critical role oversees physical data center operations in Phoenix, AZ, and other corporate locations, while also leading enterprise-wide Major Incident, Change, and Problem Management through our centralized command center. The GTOC Manager ensures technology availability, fast incident response, and continual service improvement across enterprise systems and services. You will lead a cross-functional team responsible for physical server hosting, hands-on data center operations, and L1 infrastructure and application support, while also driving GTOC’s role in observability, hypercare, service validation, and enterprise-wide incident, change, and problem processes. Why Join Us? This is a strategic leadership opportunity at the heart of Guitar Center’s data modernization journey. You’ll shape the evolution of our database and cloud infrastructure, lead innovation in next-gen data platforms, and support the scalable, high-performance systems that power our retail, digital, supply chain, and analytics initiatives. Responsibilities: Data Center & Corporate Infrastructure Operations Oversee day-to-day operations of the Phoenix data center and physical infrastructure across corporate locations. Manage hardware installation, cabling, asset tracking, and vendor coordination. Provide on-site support for infrastructure activities including rack/stack, troubleshooting, and lifecycle management. Ensure adherence to physical access, environmental monitoring, and maintenance standards. Guitar Center Technology Operations Center (GTOC) Leadership Lead the 24x7 GTOC, ensuring effective L1 support, alert monitoring, and incident response. Drive service observability and performance visibility using tools like Datadog and PagerDuty. Oversee service validation, hypercare, and operational readiness for new and updated services Act as Incident Commander for enterprise-wide Priority 1 and critical outages. Coordinate structured triage, escalation, communication, and resolution across teams. Facilitate weekly executive review sessions to analyze major incidents and identify systemic trends. Change Management Serve as Change Management Process Owner, ensuring production changes are governed, communicated, and risk assessed. Lead the Enterprise Change Advisory Board (CAB) to review, document, and approve change requests. Partner with technical teams to enhance change reliability, auditability, and automation. Own the Problem Management process to identify root causes and drive long-term solutions. Develop automation and self-healing workflows to improve stability and reduce manual efforts. Lead problem review sessions and coordinate with engineering teams on permanent fixes. Team Leadership & Cross-Functional Collaboration Manage and mentor a team of analysts and engineers supporting operations and infrastructure. Promote strong partnerships with engineering, architecture, security, and business support teams. Champion a culture of transparency, accountability, agility, and continuous improvement. Qualifications & Experience: Bachelor's degree in computer science, Information Systems, or a related field 6+ years of experience in database administration and engineering, including 2+ years in a leadership or management capacity Hands-on expertise with SQL Server, Oracle, Exadata, and Netezza; strong working knowledge of AWS RDS, Aurora, Redshift, and Oracle Cloud Infrastructure (OCI) Deep understanding of database security, capacity planning, high availability, and disaster recovery strategies Proven track record leading cloud migration efforts and operating in Agile or product-centric environments Exceptional communication skills with a demonstrated ability to partner effectively across IT and business teams Preferred Skills AWS certifications (e.g., AWS Certified Database – Specialty, Solutions Architect) Experience with Oracle Cloud Infrastructure (OCI) services and toolsets Proficiency with Infrastructure-as-Code tools (e.g., Terraform, CloudFormation) Familiarity with DevOps practices, CI/CD pipelines, and microservices-based data architecture Knowledge of modern analytics ecosystems, including data lakes and ETL tools Compensation range : $150,000 - $200,000/yr. depending on background and experience + a 10% annual, performance-related bonus. Disclaimer : While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve. Why Guitar Center Company?Here’sjust some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits andperks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. This position is eligible toparticipatein the Guitar Center Company bonus program based on Company performance.The job posting is not necessarily reflective of actual compensation that may beearned, nor a promise of any specific pay for any specific employee, which isalways dependent on actual experience, education, and other factors.The payrange(s) listed are provided in compliance withstate-specificlaws.Pay rangesmay be different in other locations. With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You canrequestreasonableaccommodation by sending an email torecruiting@guitarcenter.com. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Manufacturing Referrals increase your chances of interviewing at The Guitar Center Company by 2x Get notified about new Technical Operations Manager jobs in
Phoenix, AZ . Phoenix, AZ $130,000.00-$140,000.00 1 week ago Mesa, AZ $163,000.00-$225,000.00 1 day ago Chandler, AZ $163,000.00-$225,000.00 2 weeks ago Retail Pharmacy Delivery Operations - Manager
Phoenix, AZ $140,000.00-$160,000.00 1 week ago Phoenix, AZ $67,000.00-$119,000.00 6 days ago Manager Engineering Operations (Phoenix)
Technical Manager - Automotive and Industrial
Phoenix, AZ $142,600.00-$261,500.00 2 weeks ago Phoenix, AZ $86,000.00-$96,000.00 1 week ago Manager, PEPI - Software & Tech M&A (Open to all US locations)
Phoenix, AZ $125,000.00-$190,000.00 2 weeks ago Provider Operations Revenue Cycle - Manager
Phoenix, AZ $99,000.00-$232,000.00 2 weeks ago Infrastructure Delivery Manager III, DCC Communities
Infrastructure Delivery Manager III, DCC Communities
Technical Customer Experience Manager (Healthcare)
Phoenix, AZ $128,000.00-$255,600.00 1 month ago Commissioning Manager - Mission Critical
Phoenix, AZ $112,800.00-$169,200.00 1 week ago Senior Federal Business Development Manager
Business Transformation - Sr Manager - Healthcare Provider - Acute Care
Phoenix, AZ $150,400.00-$343,600.00 18 hours ago Technology Modernization - Oracle Technical Manager
Technical Revenue & Financial Reporting Manager
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Manager, Technical Operations
role at
The Guitar Center Company 1 day ago Be among the first 25 applicants Join to apply for the
Manager, Technical Operations
role at
The Guitar Center Company Direct message the job poster from The Guitar Center Company Senior Technical Recruiter - Engineering, Product, Web/UX, and IT recruitment
Important : This role will be onsite out of our downtown Phoenix data center office on a full-time basis. About the Role: The Guitar Center is seeking a dynamic Manager, Technical Operations to lead the Guitar Center Technology Operations Center (GTOC). This critical role oversees physical data center operations in Phoenix, AZ, and other corporate locations, while also leading enterprise-wide Major Incident, Change, and Problem Management through our centralized command center. The GTOC Manager ensures technology availability, fast incident response, and continual service improvement across enterprise systems and services. You will lead a cross-functional team responsible for physical server hosting, hands-on data center operations, and L1 infrastructure and application support, while also driving GTOC’s role in observability, hypercare, service validation, and enterprise-wide incident, change, and problem processes. Why Join Us? This is a strategic leadership opportunity at the heart of Guitar Center’s data modernization journey. You’ll shape the evolution of our database and cloud infrastructure, lead innovation in next-gen data platforms, and support the scalable, high-performance systems that power our retail, digital, supply chain, and analytics initiatives. Responsibilities: Data Center & Corporate Infrastructure Operations Oversee day-to-day operations of the Phoenix data center and physical infrastructure across corporate locations. Manage hardware installation, cabling, asset tracking, and vendor coordination. Provide on-site support for infrastructure activities including rack/stack, troubleshooting, and lifecycle management. Ensure adherence to physical access, environmental monitoring, and maintenance standards. Guitar Center Technology Operations Center (GTOC) Leadership Lead the 24x7 GTOC, ensuring effective L1 support, alert monitoring, and incident response. Drive service observability and performance visibility using tools like Datadog and PagerDuty. Oversee service validation, hypercare, and operational readiness for new and updated services Act as Incident Commander for enterprise-wide Priority 1 and critical outages. Coordinate structured triage, escalation, communication, and resolution across teams. Facilitate weekly executive review sessions to analyze major incidents and identify systemic trends. Change Management Serve as Change Management Process Owner, ensuring production changes are governed, communicated, and risk assessed. Lead the Enterprise Change Advisory Board (CAB) to review, document, and approve change requests. Partner with technical teams to enhance change reliability, auditability, and automation. Own the Problem Management process to identify root causes and drive long-term solutions. Develop automation and self-healing workflows to improve stability and reduce manual efforts. Lead problem review sessions and coordinate with engineering teams on permanent fixes. Team Leadership & Cross-Functional Collaboration Manage and mentor a team of analysts and engineers supporting operations and infrastructure. Promote strong partnerships with engineering, architecture, security, and business support teams. Champion a culture of transparency, accountability, agility, and continuous improvement. Qualifications & Experience: Bachelor's degree in computer science, Information Systems, or a related field 6+ years of experience in database administration and engineering, including 2+ years in a leadership or management capacity Hands-on expertise with SQL Server, Oracle, Exadata, and Netezza; strong working knowledge of AWS RDS, Aurora, Redshift, and Oracle Cloud Infrastructure (OCI) Deep understanding of database security, capacity planning, high availability, and disaster recovery strategies Proven track record leading cloud migration efforts and operating in Agile or product-centric environments Exceptional communication skills with a demonstrated ability to partner effectively across IT and business teams Preferred Skills AWS certifications (e.g., AWS Certified Database – Specialty, Solutions Architect) Experience with Oracle Cloud Infrastructure (OCI) services and toolsets Proficiency with Infrastructure-as-Code tools (e.g., Terraform, CloudFormation) Familiarity with DevOps practices, CI/CD pipelines, and microservices-based data architecture Knowledge of modern analytics ecosystems, including data lakes and ETL tools Compensation range : $150,000 - $200,000/yr. depending on background and experience + a 10% annual, performance-related bonus. Disclaimer : While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve. Why Guitar Center Company?Here’sjust some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits andperks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. This position is eligible toparticipatein the Guitar Center Company bonus program based on Company performance.The job posting is not necessarily reflective of actual compensation that may beearned, nor a promise of any specific pay for any specific employee, which isalways dependent on actual experience, education, and other factors.The payrange(s) listed are provided in compliance withstate-specificlaws.Pay rangesmay be different in other locations. With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You canrequestreasonableaccommodation by sending an email torecruiting@guitarcenter.com. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Manufacturing Referrals increase your chances of interviewing at The Guitar Center Company by 2x Get notified about new Technical Operations Manager jobs in
Phoenix, AZ . Phoenix, AZ $130,000.00-$140,000.00 1 week ago Mesa, AZ $163,000.00-$225,000.00 1 day ago Chandler, AZ $163,000.00-$225,000.00 2 weeks ago Retail Pharmacy Delivery Operations - Manager
Phoenix, AZ $140,000.00-$160,000.00 1 week ago Phoenix, AZ $67,000.00-$119,000.00 6 days ago Manager Engineering Operations (Phoenix)
Technical Manager - Automotive and Industrial
Phoenix, AZ $142,600.00-$261,500.00 2 weeks ago Phoenix, AZ $86,000.00-$96,000.00 1 week ago Manager, PEPI - Software & Tech M&A (Open to all US locations)
Phoenix, AZ $125,000.00-$190,000.00 2 weeks ago Provider Operations Revenue Cycle - Manager
Phoenix, AZ $99,000.00-$232,000.00 2 weeks ago Infrastructure Delivery Manager III, DCC Communities
Infrastructure Delivery Manager III, DCC Communities
Technical Customer Experience Manager (Healthcare)
Phoenix, AZ $128,000.00-$255,600.00 1 month ago Commissioning Manager - Mission Critical
Phoenix, AZ $112,800.00-$169,200.00 1 week ago Senior Federal Business Development Manager
Business Transformation - Sr Manager - Healthcare Provider - Acute Care
Phoenix, AZ $150,400.00-$343,600.00 18 hours ago Technology Modernization - Oracle Technical Manager
Technical Revenue & Financial Reporting Manager
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr