Veeva Systems, Inc.
Senior Consultant - MedTech QMS Complaints
Veeva Systems, Inc. - Minneapolis, Minnesota, United States, 55400
Work at Veeva Systems, Inc.
Overview
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Overview
Senior Consultant - MedTech QMS Complaints
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We are a public benefit corporation (PBC), legally committed to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support flexible work arrangements, allowing you to work from home or in the office to thrive in your preferred environment. Veeva seeks an experienced consultant to lead MedTech Complaints implementations globally. This role will transform our customers’ Complaints Management processes and technology, working closely with Professional Services teams to ensure successful QMS implementations. What You'll Do Review and analyze existing customer business processes, identifying key steps, gaps, and requirements affecting implementation approaches Lead QMS Complaints implementation workstreams for Veeva’s MedTech Quality Management solutions Serve as the primary customer liaison, managing communication between implementation teams, stakeholders, and third parties Analyze customer requirements and new product features to develop adoption and enhancement roadmaps Guide customers in adopting Vault and industry best practices, focusing on post-implementation success and continuous improvement Requirements 8+ years in Project Management, GMP Systems ownership, or Software Consulting 4+ years in Complaints Management for Medical Devices Strong understanding of FDA, EU MDR/IVDR requirements and reporting Knowledge of Complaint Handling, CAPA, Nonconformance, and Risk Management processes Familiarity with ISO 13485, 14971, FDA 21CFR Parts 803, 820, 822, 806, EU GMP Annex 11 Proven track record in leading implementations or IT operations as a consultant, analyst, or IT lead Ability to work independently and in teams in a fast-paced environment Good understanding of SaaS and GxP principles Strong communication skills, both verbal and written Experience in Lifesciences Quality, Manufacturing, or Healthcare sectors Experience with Data or Content Management applications Nice to Have Management Consulting experience Field Action and Product Return experience Clinical Medical Device, Biologics, and SaMD experience Benefits include medical, dental, vision, life insurance, flexible PTO, company holidays, and charitable giving Compensation Base pay: $80,000 - $200,000 Salary varies based on experience and location; additional compensation may include bonuses or stock options Veeva’s headquarters is in the San Francisco Bay Area, with offices in over 15 countries. Veeva is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, pregnancy, veteran status, genetic information, political affiliation, or other protected characteristics. For accommodations, contact talent_accommodations@veeva.com. Work Where It’s Best for You
Work Anywhere means you can work in an office or remotely. Core hours ensure availability for collaboration. Offices are designed to foster social bonds and idea exchange, with regional hubs in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. Customer-facing roles may involve travel or local presence. Relocation within a country does not affect salary; we aim to provide stability and clarity regarding compensation. Work at Veeva. Work where it’s best for you. A different kind of company. A Public Benefit Corporation.
As a PBC, Veeva considers its public benefit purpose alongside shareholder interests, focusing on making industries more productive and creating high-quality jobs. What sets us apart
Veeva became the first public company to convert to a PBC in February 2021. Our purpose is to enhance industry productivity and employment quality, guided by pragmatic, fast, and integrity-driven engineering teams.
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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We are a public benefit corporation (PBC), legally committed to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support flexible work arrangements, allowing you to work from home or in the office to thrive in your preferred environment. Veeva seeks an experienced consultant to lead MedTech Complaints implementations globally. This role will transform our customers’ Complaints Management processes and technology, working closely with Professional Services teams to ensure successful QMS implementations. What You'll Do Review and analyze existing customer business processes, identifying key steps, gaps, and requirements affecting implementation approaches Lead QMS Complaints implementation workstreams for Veeva’s MedTech Quality Management solutions Serve as the primary customer liaison, managing communication between implementation teams, stakeholders, and third parties Analyze customer requirements and new product features to develop adoption and enhancement roadmaps Guide customers in adopting Vault and industry best practices, focusing on post-implementation success and continuous improvement Requirements 8+ years in Project Management, GMP Systems ownership, or Software Consulting 4+ years in Complaints Management for Medical Devices Strong understanding of FDA, EU MDR/IVDR requirements and reporting Knowledge of Complaint Handling, CAPA, Nonconformance, and Risk Management processes Familiarity with ISO 13485, 14971, FDA 21CFR Parts 803, 820, 822, 806, EU GMP Annex 11 Proven track record in leading implementations or IT operations as a consultant, analyst, or IT lead Ability to work independently and in teams in a fast-paced environment Good understanding of SaaS and GxP principles Strong communication skills, both verbal and written Experience in Lifesciences Quality, Manufacturing, or Healthcare sectors Experience with Data or Content Management applications Nice to Have Management Consulting experience Field Action and Product Return experience Clinical Medical Device, Biologics, and SaMD experience Benefits include medical, dental, vision, life insurance, flexible PTO, company holidays, and charitable giving Compensation Base pay: $80,000 - $200,000 Salary varies based on experience and location; additional compensation may include bonuses or stock options Veeva’s headquarters is in the San Francisco Bay Area, with offices in over 15 countries. Veeva is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, pregnancy, veteran status, genetic information, political affiliation, or other protected characteristics. For accommodations, contact talent_accommodations@veeva.com. Work Where It’s Best for You
Work Anywhere means you can work in an office or remotely. Core hours ensure availability for collaboration. Offices are designed to foster social bonds and idea exchange, with regional hubs in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. Customer-facing roles may involve travel or local presence. Relocation within a country does not affect salary; we aim to provide stability and clarity regarding compensation. Work at Veeva. Work where it’s best for you. A different kind of company. A Public Benefit Corporation.
As a PBC, Veeva considers its public benefit purpose alongside shareholder interests, focusing on making industries more productive and creating high-quality jobs. What sets us apart
Veeva became the first public company to convert to a PBC in February 2021. Our purpose is to enhance industry productivity and employment quality, guided by pragmatic, fast, and integrity-driven engineering teams.
#J-18808-Ljbffr