D and H Distributing Co
Pre-Sales Technical Support
D and H Distributing Co - Harrisburg, Pennsylvania, us, 17124
Work at D and H Distributing Co
Overview
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Overview
Pre-Sales Technical Support
This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL areas.
D&H is growing!
Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets. We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture. We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more! As a D&H Co-Owner you receive numerous discounts on services. We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices. Summary
With a focus on consistently delivering customer experience from technical, soft skills, and sales perspectives, Presales Technical Support should have a broad knowledge of vendor products, architecture, and related programs. Maintaining a sound knowledge of diverse industry trends and technologies, the Presales Technical Support is responsible for leveraging their expertise, along with the experience of other D&H experts, to build, position, and sell new and advanced solutions, programs, and services.
Presales Technical Support communicates with D&H staff to ensure that internal support and team members understand and are able to properly support sales opportunities. They maintain consistent communication with all regarding key initiatives pertaining to vendor programs to further grow profitable business. The Presales Technical Support provides specialized consultation, education, training, and sales resources to peers and external partners. This enables vendor and reseller success and acts as an extension of the vendor organization driving programs and vendor initiatives to channel partners.
The Presales Technical Support will work with Sales Specialists, Engineers, and managers to create and communicate tactical and strategic initiatives and forecasts aligned with the direction of the organization and divisional objectives.
Responsibilities
• Manage the Technical Solutions Inbox, answering all tier one technical questions and solution requests and sending tier two and three request to the appropriate sales engineer teams
• Answer phone technical questions and solution requests from customers
• Continuously educate yourself on the latest technology and vendor products we use to support our customers
• Track all customer requests, including the products and vendors used in your solution
• Assist the Sales Engineer staff in tracking customers request, reviewing and learning from advanced technology solutions
• Ability to think and act from a global/organizational perspective with a focus on sales
• Support technical training of sales specialists, reps and customers
• Proactively communicate & work with D&H sales teams to drive and promote vendor promotions, programs and floor days
• Work with D&H Resellers to broaden depth of vendor products & educate on the vendor solution
• Manage lead development, including sales specialists, reps so they can follow-up and help close business opportunities
• Provide support necessary to develop leads and follow them to closure
• Support partners directly in addressing pre-sales, and deal specific technical questions.
• Grow profitable sales and market share for the vendor within D&H
• Attend specific trainings with D&H and vendor personnel, in person and online, as needed or required
• Interact & engage with vendor or 3rd party Field Sales to turn leads into new business
• Engage D&H Outside Field Sales Reps
• Generate customer orders in computer system
• Back-up Solution Manger and Sales Engineer as needed with the Solutions Lab space and other technical spaces within the office.
Requirements
High school diploma or equivalent Computer literate with a strong desire to learn more about new technology solutions relevant to our customers Proficiency in Microsoft Office products (Excel, Word, Outlook, Internet Explorer). Professional written communication skills Strong organizational skills 1 to 3 years office experience is a plus Bachelor's degree or equivalent combination of experience/education is a plus Sales or marketing experience is a plus. Detailed oriented and ability to multitask is a must Time management skills and ability to meet deadlines
EOE
This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL areas.
D&H is growing!
Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets. We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture. We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more! As a D&H Co-Owner you receive numerous discounts on services. We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices. Summary
With a focus on consistently delivering customer experience from technical, soft skills, and sales perspectives, Presales Technical Support should have a broad knowledge of vendor products, architecture, and related programs. Maintaining a sound knowledge of diverse industry trends and technologies, the Presales Technical Support is responsible for leveraging their expertise, along with the experience of other D&H experts, to build, position, and sell new and advanced solutions, programs, and services.
Presales Technical Support communicates with D&H staff to ensure that internal support and team members understand and are able to properly support sales opportunities. They maintain consistent communication with all regarding key initiatives pertaining to vendor programs to further grow profitable business. The Presales Technical Support provides specialized consultation, education, training, and sales resources to peers and external partners. This enables vendor and reseller success and acts as an extension of the vendor organization driving programs and vendor initiatives to channel partners.
The Presales Technical Support will work with Sales Specialists, Engineers, and managers to create and communicate tactical and strategic initiatives and forecasts aligned with the direction of the organization and divisional objectives.
Responsibilities
• Manage the Technical Solutions Inbox, answering all tier one technical questions and solution requests and sending tier two and three request to the appropriate sales engineer teams
• Answer phone technical questions and solution requests from customers
• Continuously educate yourself on the latest technology and vendor products we use to support our customers
• Track all customer requests, including the products and vendors used in your solution
• Assist the Sales Engineer staff in tracking customers request, reviewing and learning from advanced technology solutions
• Ability to think and act from a global/organizational perspective with a focus on sales
• Support technical training of sales specialists, reps and customers
• Proactively communicate & work with D&H sales teams to drive and promote vendor promotions, programs and floor days
• Work with D&H Resellers to broaden depth of vendor products & educate on the vendor solution
• Manage lead development, including sales specialists, reps so they can follow-up and help close business opportunities
• Provide support necessary to develop leads and follow them to closure
• Support partners directly in addressing pre-sales, and deal specific technical questions.
• Grow profitable sales and market share for the vendor within D&H
• Attend specific trainings with D&H and vendor personnel, in person and online, as needed or required
• Interact & engage with vendor or 3rd party Field Sales to turn leads into new business
• Engage D&H Outside Field Sales Reps
• Generate customer orders in computer system
• Back-up Solution Manger and Sales Engineer as needed with the Solutions Lab space and other technical spaces within the office.
Requirements
High school diploma or equivalent Computer literate with a strong desire to learn more about new technology solutions relevant to our customers Proficiency in Microsoft Office products (Excel, Word, Outlook, Internet Explorer). Professional written communication skills Strong organizational skills 1 to 3 years office experience is a plus Bachelor's degree or equivalent combination of experience/education is a plus Sales or marketing experience is a plus. Detailed oriented and ability to multitask is a must Time management skills and ability to meet deadlines
EOE