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Work as an active member of the HPE account team, interacting with the Service Delivery Manager, Sales, the customer, and site staff. Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications. Maintain the Linux system availability to the customer, and create and document site procedures, system diagrams, and other configuration or support documents. Maintain system software and firmware revisions, including patches, updates, and OS upgrades. Solve system hardware, software, and third-party software issues, providing detailed analysis of problems and solutions. Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues. Implement solutions, repairs, and workarounds, fully documenting steps taken when required. Document and share troubleshooting techniques, new ideas, and utilities to help develop and grow organizational knowledge. Manage software issues for both the system and user applications, submitting and tracking bugs as required. Experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking, and security. Possess the technical skills to investigate and resolve complex problems. Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g., Perl, Python, C, etc.) preferred. Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed. Possess the organizational and analytical skills needed to effectively isolate both hardware and software problems and drive solutions through to conclusion. Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing. Bachelor’s degree in Computer Science, Engineering, or related area of study OR equivalent work experience. 3+ years’ HPC-related experience, ideally with large-scale HPC and parallel file system administration and support. Clearance requires: TS SCI with Poly. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

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