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End User Technical Support Analyst (Desktop Support)
ZipRecruiter - Baton Rouge, Louisiana, us, 70873
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Job DescriptionJob Description Role : End User Technical Support Analyst (Desktop Support)
Location: Hybrid, Baton Rouge, Louisiana
Duration: Longterm
Job ID: SR-5225179
Scope: Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems. Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages. Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory: Active DirectoryDomain Services Windows Imagingand Driver Management User Profile analysis and migration Customer Service Skills Advanced troubleshooting with basic hardware and software components
Expertise and/or relevant experience in the following areas are desirable but not mandatory: Experience in deployments with Microsoft System Center Configuration Manager Desktop and Mobile Device imaging and user transition Third party software to be migrated and handled on a case-by-case basis
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Scope: Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems. Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages. Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory: Active DirectoryDomain Services Windows Imagingand Driver Management User Profile analysis and migration Customer Service Skills Advanced troubleshooting with basic hardware and software components
Expertise and/or relevant experience in the following areas are desirable but not mandatory: Experience in deployments with Microsoft System Center Configuration Manager Desktop and Mobile Device imaging and user transition Third party software to be migrated and handled on a case-by-case basis
Powered by JazzHR XklewyJoLC #J-18808-Ljbffr