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1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by The Madison Hotel . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $22.00/hr - $25.00/hr Job Title: Guest Service Manager Department: Front Office / Guest Services Reports To: Director of Hotel Operations. Location: The Madison Hotel Job Summary The Guest Service Manager is responsible for overseeing and ensuring the delivery of exceptional guest experiences. This role manages front desk operations, guest relations, concierge services, and ensures all guests receive prompt, courteous, and efficient service. The Guest Service Manager acts as the main point of contact for guest issues, manages staff, and implements policies to enhance overall guest satisfaction. Key Responsibilities Supervise front desk. Ensure a smooth check-in/check-out process and handle VIP guests or special requests. Resolve guest complaints and concerns in a professional and timely manner. Train, coach, and schedule guest service team members. Monitor guest feedback through surveys, reviews, and direct interactions; implement improvements as needed. Maintain strong knowledge of hotel products, services, amenities, and local attractions. Ensure front office operations comply with company policies, procedures, and standards. Work closely with housekeeping, maintenance, and other departments to meet guest expectations. Support revenue-generating initiatives such as room upgrades and upselling. Pre-assigning rooms for VIPs, Corporate groups ect. Checking for Guest/ group preferences and requests. Prepare Schedule two weeks in advance (Posted on Sundays Preferably) Train all new employees and assist with on boarding . Complete Employee action form for new hires, termination and voluntary leave employees. Qualifications High school diploma or equivalent Minimum 2-3 years of experience in a supervisory guest services role Excellent communication and interpersonal skills Strong problem-solving and organizational abilities Proficient in hotel management systems (e.g., Infor HMS, TravelClick, etc.) Flexible schedule, including nights, weekends, and holidays Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Hospitality Referrals increase your chances of interviewing at The Madison Hotel by 2x Sign in to set job alerts for “Guest Services Manager” roles. West Caldwell, NJ $65,000.00-$75,000.00 3 weeks ago Scotch Plains, NJ $20,000.00-$30,000.00 6 months ago Perth Amboy, NJ $35,000.00-$52,000.00 7 months ago Harrison, NJ $70,000.00-$72,000.00 2 weeks ago Assistant General Manager - Morristown, New Jersey Front Desk Supervisor Courtyard by Marriott Lyndhurst, NJ -Open Availability Required Customer Service Order Management - Remote Assistant General Manager for USL 2, USL W League and MLS Next Front Desk Supervisor | The Park Hotel | East Rutherford, NJ CUSTOMER SERVICE MANAGER - Midlantic Region Little Ferry, NJ $100,000.00-$130,000.00 4 days ago Front Desk Supervisor - HILTON PARSIPPANY Parsippany, NJ $78,750.00-$87,250.00 1 day ago Assistant General Manager - Essex County, NJ Complex Senior Event Manager-Envue Hotel & Residence Inn by Marriott, Weehawken, NJ Assistant General Manager - Middlesex County, NJ Linden, NJ $47,500.00-$52,500.00 4 days ago Newark, NJ $64,000.00-$86,000.00 2 weeks ago South Plainfield, NJ $50,000.00-$55,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr