Sonesta International Hotels Corporation
Housekeeping Manager
Sonesta International Hotels Corporation - Denver, Colorado, United States, 80202
Work at Sonesta International Hotels Corporation
Overview
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Overview
Housekeeping Manager
The Housekeeping Manager (HM) works with the Executive Housekeeper to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. This is the onsite lead supervisory job in the housekeeping department. The Housekeeping Manager may supervise or provide leadership to 10-30 housekeeping department workers. This position will perform cleaning duties to all areas of the hotel. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager's focus on guest and associate satisfaction, expense control and product quality will lead to their contribution to the overall goals of the hotel. DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, are meeting guest expectations, and the hotel is properly maintained and clean. Ensure all staff is properly trained and have the supplies and equipment needed to effectively carry out their job functions. The Housekeeping Manager is responsible for leading the delivery of clean rooms for occupancy that meet the brand's time, product and placement standards. Partner with the Operations Manager to monitor performance and make recommendations for disciplinary and other human resources-related actions. Partner with the Executive Housekeeper to recruit, develop, and manage the Housekeeping staff. Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest and owner expectations. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction and owner expectations. Partner with the Maintenance Manager to operate the proper use and cleaning of all commercial laundry equipment and management of the laundry operation of the hotel. Partner with the Executive Housekeeper to inventory and maintain par levels for linen and supplies. Maintain procedures for security of lost and found items. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Enforce hotel standards, policies, and procedures are in place within the housekeeping department. Act as "Manager on duty" as required. Ensure compliance with federal, state and local laws regarding health, and safety services. Perform other duties as assigned QUALIFICATIONS AND REQUIREMENTS: Open availability will be required. Ability to work mornings, evenings, weekends, and holidays.
This role will mostly work afternoons and evenings. High School Diploma or equivalent plus five years housekeeping experience including a minimum of one year of supervisory training/experience preferred Ability to speak, read, and write fluent English; other languages beneficial. Reading and writing abilities are required in order to communicate effectively with guests and co-workers, complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. Problem solving, reasoning, motivating, organizational and training abilities. Ability to prioritize and organize work assignments. Experience with Microsoft Office preferred. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Will be required to regularly use commercial cleaning chemicals. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently standing up and moving about the facility. Frequently handling objects and equipment to maintain the facility. Frequently bending, stooping, kneeling, climbing, and crawling. Pay: $58,000 to $62,400 per year. The pay range listed is considered the starting pay rate and uses experience and education as considerations for all applicants. Application Deadline: This job posting will be closed on August 2nd, 2025 Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
The Housekeeping Manager (HM) works with the Executive Housekeeper to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. This is the onsite lead supervisory job in the housekeeping department. The Housekeeping Manager may supervise or provide leadership to 10-30 housekeeping department workers. This position will perform cleaning duties to all areas of the hotel. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager's focus on guest and associate satisfaction, expense control and product quality will lead to their contribution to the overall goals of the hotel. DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, are meeting guest expectations, and the hotel is properly maintained and clean. Ensure all staff is properly trained and have the supplies and equipment needed to effectively carry out their job functions. The Housekeeping Manager is responsible for leading the delivery of clean rooms for occupancy that meet the brand's time, product and placement standards. Partner with the Operations Manager to monitor performance and make recommendations for disciplinary and other human resources-related actions. Partner with the Executive Housekeeper to recruit, develop, and manage the Housekeeping staff. Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest and owner expectations. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction and owner expectations. Partner with the Maintenance Manager to operate the proper use and cleaning of all commercial laundry equipment and management of the laundry operation of the hotel. Partner with the Executive Housekeeper to inventory and maintain par levels for linen and supplies. Maintain procedures for security of lost and found items. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Enforce hotel standards, policies, and procedures are in place within the housekeeping department. Act as "Manager on duty" as required. Ensure compliance with federal, state and local laws regarding health, and safety services. Perform other duties as assigned QUALIFICATIONS AND REQUIREMENTS: Open availability will be required. Ability to work mornings, evenings, weekends, and holidays.
This role will mostly work afternoons and evenings. High School Diploma or equivalent plus five years housekeeping experience including a minimum of one year of supervisory training/experience preferred Ability to speak, read, and write fluent English; other languages beneficial. Reading and writing abilities are required in order to communicate effectively with guests and co-workers, complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. Problem solving, reasoning, motivating, organizational and training abilities. Ability to prioritize and organize work assignments. Experience with Microsoft Office preferred. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Will be required to regularly use commercial cleaning chemicals. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently standing up and moving about the facility. Frequently handling objects and equipment to maintain the facility. Frequently bending, stooping, kneeling, climbing, and crawling. Pay: $58,000 to $62,400 per year. The pay range listed is considered the starting pay rate and uses experience and education as considerations for all applicants. Application Deadline: This job posting will be closed on August 2nd, 2025 Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.