TeamLogic IT
MSP Level II Tech
TeamLogic IT - San Diego, California, United States, 92106
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Overview
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Overview
Level II Technician
TeamLogic IT is a fast-growing managed services provider (MSP) committed to delivering proactive, secure, and strategic IT solutions to small and mid-sized businesses. We're looking for a skilled and customer-focused Level II Technician to join our team and help businesses thrive through technology. What You'll Do
As a Level II Technician, you'll work closely with clients and internal teams to: Troubleshoot and resolve escalated issues from Level 1 support, including: Windows Server, Active Directory, DHCP/DNS Office 365/Exchange Online administration Network devices (firewalls, switches, routers) Virtualization platforms (VMware, Hyper-V) Perform desktop migrations, system upgrades, and patch management Configure and maintain backup and disaster recovery solutions Use PowerShell and other tools for automation and diagnostics Document solutions and contribute to the internal knowledge base Participate in on-call rotation and scheduled on-site visits Communicate clearly with clients and maintain high satisfaction scores What You Bring
2+ years of experience in a technical support or MSP environment Strong knowledge of Microsoft 365, Windows Server, and networking fundamentals Experience with RMM tools, ticketing systems, and documentation platforms Excellent problem-solving and communication skills Ability to work independently and manage multiple priorities Relevant certifications (e.g., CompTIA Network+, Microsoft, Cisco) are a plus Why Join Us
Competitive salary and benefits Career growth opportunities toward Level III or vCIO roles Access to training, advisory boards, and R&D initiatives A collaborative, client-first culture with a focus on proactive service Submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to meeting you!
TeamLogic IT is a fast-growing managed services provider (MSP) committed to delivering proactive, secure, and strategic IT solutions to small and mid-sized businesses. We're looking for a skilled and customer-focused Level II Technician to join our team and help businesses thrive through technology. What You'll Do
As a Level II Technician, you'll work closely with clients and internal teams to: Troubleshoot and resolve escalated issues from Level 1 support, including: Windows Server, Active Directory, DHCP/DNS Office 365/Exchange Online administration Network devices (firewalls, switches, routers) Virtualization platforms (VMware, Hyper-V) Perform desktop migrations, system upgrades, and patch management Configure and maintain backup and disaster recovery solutions Use PowerShell and other tools for automation and diagnostics Document solutions and contribute to the internal knowledge base Participate in on-call rotation and scheduled on-site visits Communicate clearly with clients and maintain high satisfaction scores What You Bring
2+ years of experience in a technical support or MSP environment Strong knowledge of Microsoft 365, Windows Server, and networking fundamentals Experience with RMM tools, ticketing systems, and documentation platforms Excellent problem-solving and communication skills Ability to work independently and manage multiple priorities Relevant certifications (e.g., CompTIA Network+, Microsoft, Cisco) are a plus Why Join Us
Competitive salary and benefits Career growth opportunities toward Level III or vCIO roles Access to training, advisory boards, and R&D initiatives A collaborative, client-first culture with a focus on proactive service Submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to meeting you!