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Join to apply for the IT Support Analyst role at CC Industries Join to apply for the IT Support Analyst role at CC Industries Get AI-powered advice on this job and more exclusive features. About HCC/CCI Henry Crown & Company/CC Industries is a Chicago-based, privately-held company that manages business, philanthropic, and family interests on behalf of a multi-generational family. The business ventures fall into broadly-defined categories: wholly-owned operating companies, public and private equity investments, and real estate. The enterprise also supports individual and collective giving through Crown Family Philanthropies and provides traditional family office services across generations. The enterprise employs approximately 350 professionals in the areas of investment management, corporate development, financial operations, tax, research and innovation, human resources, information technologies, and legal. About HCC/CCI Henry Crown & Company/CC Industries is a Chicago-based, privately-held company that manages business, philanthropic, and family interests on behalf of a multi-generational family. The business ventures fall into broadly-defined categories: wholly-owned operating companies, public and private equity investments, and real estate. The enterprise also supports individual and collective giving through Crown Family Philanthropies and provides traditional family office services across generations. The enterprise employs approximately 350 professionals in the areas of investment management, corporate development, financial operations, tax, research and innovation, human resources, information technologies, and legal. Why work for us? We are a private enterprise with more than a 100-year legacy and track record of financial success, supporting our communities, and taking care of our employees. We plan strategically with a long-term time horizon and an integrated approach to access superior opportunities and optimize financial results. Integrity, collaboration, and dedication are cornerstones of our workplace culture that create rewarding professional experiences. Position Description The IT Support Analyst is responsible for ensuring the seamless operation of end-user IT systems, including troubleshooting software and hardware issues across multiple platforms. This position plays a critical role in enhancing user productivity by providing timely technical support and contributing to the overall efficiency and innovation of IT services within the organization. Additionally, the Analyst will support strategic technology initiatives, such as cybersecurity awareness and advanced video conferencing solutions. Responsibilities Proactively manage and resolve Tier I support tickets, ensuring timely issue resolution and comprehensive documentation in the ticketing system. Lead troubleshooting efforts for hardware and software across multiple platforms (Windows, iOS, Office, Microsoft 365, Adobe, and specialized applications), collaborating with senior IT staff when needed. Oversee hardware lifecycle management, including procurement, configuration, and inventory management for new and existing assets. Develop and maintain detailed IT support documentation and end-user guides to improve service efficiency and knowledge sharing. Play a key role in IT Cybersecurity initiatives, including facilitating awareness training programs, monitoring compliance, and assisting with system vulnerability assessments. Act as a point of contact for all video conferencing technology (Teams, Zoom), ensuring system reliability and enhancing the overall meeting experience. Assist with phone system configurations, including advanced troubleshooting and the deployment of communication hardware. Participate in special IT projects, such as system upgrades, software rollouts, and infrastructure enhancements. Qualifications B.S. Degree in Information Technology, Computer Science, or related field, or equivalent experience. Preferred certifications include CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent. 2-3 years of IT support or helpdesk experience, with a focus on troubleshooting and user engagement in a corporate environment. In-depth knowledge of Microsoft 365, including advanced administration of Teams, SharePoint, and OneDrive. Experience with troubleshooting a wide range of hardware and software platforms, including mobile devices, cloud services, and enterprise applications. Strong project execution and documentation skills. Proven ability to effectively communicate complex technical solutions to non-technical users, with a customer-first approach. The Starting Salary Range: $60k - $67k. Exact compensation may vary based on skills, experience, and location. To see an overview of all our benefits please go to our career portal here. Don't meet every single requirement? Studies have shown that women, members of the LGBTQIA+ community, individuals experiencing disability and BIPOC are less likely to apply to jobs unless they meet every single qualification. At CC Industries we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Executive Offices Referrals increase your chances of interviewing at CC Industries by 2x Get notified about new Information Technology Support Analyst jobs in Chicago, IL . 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