EverBank
Business Incident Management Analyst
EverBank - Grandyle Village, New York, United States
Work at EverBank
Overview
- View job
Overview
Join to apply for the
Business Incident Management Analyst
role at
EverBank 1 day ago Be among the first 25 applicants Join to apply for the
Business Incident Management Analyst
role at
EverBank Direct message the job poster from EverBank Senior Talent Acquisition Advisor | Talent Matchmaker, Talent Strategy, Marketing Expert
The Business Incident Management Analyst is responsible for executing the business incident management program strategy. This role will be responsible for daily management and administration of key business control activities to ensure minimal disruption to business operations as part of the Business Incident Management Program, including management processes (intake, impact assessment, priority management meetings/calls, root cause analysis, assignment, monitoring, and tracking), resolving, and preventing incidents to minimize business impact, coordination with various teams across the Enterprise, communication processes/protocols, and prioritize remediation activities.
Key Responsibilities And Duties
Executes initial business assessment process, assignment, and timely response within service-level agreements (SLA) for all bank incidents reported, including resolution and impacts across the bank. Manages all bank incidents, to include management of incidents and related data within SharePoint, responds to incidents, verifies incident rating and escalation, and provides root cause analysis. Manages and provides reporting of business incidents to include root cause analysis / pareto charts, trend analysis, and themes. Verifies all identified IT and cyber incidents are corrected logged and assigned within SharePoint. Works requests by Incident Management from First Line of Defense partners to provide appropriate responses. Reviews all open and recently closed incidents for presentation during weekly pipeline meetings. Assembles team to manage priority incidents that require immediate cross-functional responses. Partners with the Operations Solutions team on bank incidents that might result in self-identified issues and assists (as applicable) in remediation activities including client redress.
Minimum Qualifications
10 years of banking operations experience. 3+ years of program/change management experience.
Preferred Qualifications
Strong sense of urgency Previous risk management and process improvement experience.
Educational Requirements
University (Degree) Preferred
Role Specific Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
8IC
Posting End Date: 8/4/25
$118,600 - $160,400 ,
EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Notice to Job Seekers
Qualifications
EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
Medical, dental, vision & HSA/FSA 401(k) savings Paid holidays & generous PTO Additional wellness & voluntary benefits
Additional Company-provided Benefit Options (subject To Plan Terms)
Tuition reimbursement Commuter Benefits Life and Disability Insurance
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Banking Referrals increase your chances of interviewing at EverBank by 2x Get notified about new Business Management Analyst jobs in
Islandia, NY . Hauppauge, NY $92,000.00-$136,000.00 2 weeks ago Principal Business Systems Analyst Asset Strategy
Smithtown, NY $46,000.00-$73,500.00 10 months ago Huntington, NY $46,000.00-$73,500.00 10 months ago Farmingdale, NY $65,509.00-$109,182.00 1 week ago Early Childhood Special Education Teacher II BA
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Business Incident Management Analyst
role at
EverBank 1 day ago Be among the first 25 applicants Join to apply for the
Business Incident Management Analyst
role at
EverBank Direct message the job poster from EverBank Senior Talent Acquisition Advisor | Talent Matchmaker, Talent Strategy, Marketing Expert
The Business Incident Management Analyst is responsible for executing the business incident management program strategy. This role will be responsible for daily management and administration of key business control activities to ensure minimal disruption to business operations as part of the Business Incident Management Program, including management processes (intake, impact assessment, priority management meetings/calls, root cause analysis, assignment, monitoring, and tracking), resolving, and preventing incidents to minimize business impact, coordination with various teams across the Enterprise, communication processes/protocols, and prioritize remediation activities.
Key Responsibilities And Duties
Executes initial business assessment process, assignment, and timely response within service-level agreements (SLA) for all bank incidents reported, including resolution and impacts across the bank. Manages all bank incidents, to include management of incidents and related data within SharePoint, responds to incidents, verifies incident rating and escalation, and provides root cause analysis. Manages and provides reporting of business incidents to include root cause analysis / pareto charts, trend analysis, and themes. Verifies all identified IT and cyber incidents are corrected logged and assigned within SharePoint. Works requests by Incident Management from First Line of Defense partners to provide appropriate responses. Reviews all open and recently closed incidents for presentation during weekly pipeline meetings. Assembles team to manage priority incidents that require immediate cross-functional responses. Partners with the Operations Solutions team on bank incidents that might result in self-identified issues and assists (as applicable) in remediation activities including client redress.
Minimum Qualifications
10 years of banking operations experience. 3+ years of program/change management experience.
Preferred Qualifications
Strong sense of urgency Previous risk management and process improvement experience.
Educational Requirements
University (Degree) Preferred
Role Specific Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
8IC
Posting End Date: 8/4/25
$118,600 - $160,400 ,
EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Notice to Job Seekers
Qualifications
EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
Medical, dental, vision & HSA/FSA 401(k) savings Paid holidays & generous PTO Additional wellness & voluntary benefits
Additional Company-provided Benefit Options (subject To Plan Terms)
Tuition reimbursement Commuter Benefits Life and Disability Insurance
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Banking Referrals increase your chances of interviewing at EverBank by 2x Get notified about new Business Management Analyst jobs in
Islandia, NY . Hauppauge, NY $92,000.00-$136,000.00 2 weeks ago Principal Business Systems Analyst Asset Strategy
Smithtown, NY $46,000.00-$73,500.00 10 months ago Huntington, NY $46,000.00-$73,500.00 10 months ago Farmingdale, NY $65,509.00-$109,182.00 1 week ago Early Childhood Special Education Teacher II BA
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr