Information Systems Analyst
ZipRecruiter - Atlanta, Georgia, United States, 30383
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Overview
Integrity ,
Collaboration ,
Innovation ,
Service Excellence ,
Respect ,
Accountability , and
Leadership , all of which are needed to continue our mission of empowering for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at
www.ctbconnect.com . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The Information Systems Analyst position is responsible for ensuring our bank's critical applications are interconnected, automated, and streamlined. The Analyst will strive to keep our systems connected and efficient, automate processes to save time and reduce errors, enhance performance and user experience, and provide timely and effective technical support for application-related issues, including: Database Management: Oversee the management and maintenance of databases to ensure data integrity and availability. Custom Report: Review, generate, and troubleshoot custom reports from the core processing application Horizon 360 BI and other ancillary systems. Application Integration: Collaborate with project teams to integrate applications with the core processing systems Horizon XE and Horizon 360 BI. System Integration: Ensure all critical applications are interconnected and functioning cohesively. Process Automation: Develop and implement automated processes to enhance efficiency and reduce errors. Workflow Streamlining: Optimize workflows to improve performance and user experience. Technical Support: Provide prompt and effective technical support for application-related issues. Data Analysis: Analyze data to identify trends, issues, and opportunities for improvement. Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures. Collaboration: Work closely with other IT team members and departments to ensure alignment and support for business objectives. Strong problem-solving and analytical skills are essential. Communication: Exhibit excellent communication and interpersonal skills. Independence and Teamwork: Ability to work independently and collaboratively. Attention to Detail: Focus on delivering high-quality work. Proactivity: Prioritize tasks effectively and adapt to new technologies quickly. Customer Service: Maintain a customer-focused attitude with a commitment to high-quality support. Qualifications: Bachelors degree in information technology, Computer Science, or a related field. Minimum of 5 years of experience in application support or a similar role. Experience troubleshooting and resolving software application issues. Familiarity with financial services applications, especially lending administration. Experience with FIS banking core, imaging systems, and Finastra / Abrigo products. Knowledge of domain controllers, OUs, user accounts, Group Policies, AD FS, AD CS, and backup/recovery processes. Understanding of core cloud concepts and Azure services, including deploying and managing VMs, storage, and networking, and implementing Azure AD. Experience with IBM Cognos Business Analytics. Proficiency in troubleshooting and diagnostic techniques. Knowledge of software application environments and monitoring tools. Strong understanding of IT policies and security standards. Certifications such as MCSE, ITIL, Network +, Security + are preferred. Benefits: Medical, Dental, Vision, and Prescription coverage 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holidays Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistance Program (EAP) Legal Shield Program Group Cancer & Accident Insurance Workers Compensation Free Banking Services Awards and Recognition Programs Training & Development Opportunities
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