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Job Description

Square 9 Softworks (www.square-9.com) is the manufacturer of GlobalSearch, GlobalCapture, GlobalAction, and GlobalForms, award-winning Enterprise Content Management (ECM) and Business Process Management (BPM) software solutions that help businesses manage their important paper and electronic document processes. Square 9 is looking to hire an Implementation Specialist I to augment the growth of our Professional Services team. The Implementation Specialist I position is an entry-level role for technically minded individuals who enjoy software delivery, database platforms, and business process improvement. As an Implementation Specialist I, you will be tasked by a Project Manager to deliver on key project milestones for end-user customers implementing our ECM software solution. Primary responsibilities include: Participation in discovery sessions led by the Project Manager to verify customer needs. Installation of the software on a Microsoft Windows IIS-enabled server environment. Interfacing the solution database with Microsoft SQL Server 2012+. Customization of the software per the scope of work using built-in GUI's. Configuration of document capture processes that interface with desktop scanners, multi-function printers, and POP/IMAP email servers including Exchange. Collaboration with project stakeholders and the provision of regular project updates using ActiveCollab project management solution. Assistance with documentation on the as-built system specifications. Shadowing of Senior Implementation Specialists to develop competencies throughout the product portfolio and with ancillary technologies. The position is based out of our New Haven, CT office. Candidates are expected to work from this location, with occasional regional, national, and international travel, typically maximum 25-50%. Ideal Personal Qualities: Self-starter with high initiative. Technically literate with the ability to quickly learn new software solutions and relate their usage and benefit to clients. Outgoing personality and the ability to build and expand relationships with customer contacts. Confidence when presenting publicly. Highly organized. Excellent written and verbal communication skills. Business maturity with a Can-do attitude. Basic understanding of common horizontal business applications including Accounts Payable, Accounts Receivable, and Human Resources. Ideal Technical Qualities: Bachelor's Degree in IT, Information Systems, Computer Science, or related technical field. Working knowledge of Windows Server infrastructure and Windows networking. Working knowledge of Windows platform infrastructure (Web Services, ASP.Net, IIS, Message Queuing, Active Directory, Windows Workflow Foundation, Windows Presentation Foundation). Knowledge of Windows desktop environments and basic troubleshooting including network connectivity, domain authentication. Familiarity with databases, specifically Microsoft SQL Server. SQL scripting experience is a plus. Experience with the Microsoft Office Suite and SharePoint Ecosystem. Experience with Google Docs platform. Experience with ECM or EDM solutions. Experience with ActiveCollab project management solution. Company Description: Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning platform takes the paper out of work and makes it easier to get things done. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently. Due to continued growth, were expanding our team to better support our rapidly growing customer base. #J-18808-Ljbffr