Konica Minolta Business Solutions, U.S.A., Inc.
Manager of Billing Services
Konica Minolta Business Solutions, U.S.A., Inc. - Ramsey, New Jersey, United States, 07446
Work at Konica Minolta Business Solutions, U.S.A., Inc.
Overview
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Overview
Overview
Konica Minolta is seeking a customer-focused Manager of Billing Services to lead our billing operations and drive excellence in customer experience and retention. This role is responsible for overseeing the end-to-end billing process, ensuring accuracy, compliance, and timeliness, while also developing strategies to enhance customer satisfaction and loyalty.
Responsibilities
Billing Operations Management Oversee daily billing functions including invoicing, payment processing, account reconciliation, and dispute resolution. Ensure compliance with internal policies, industry standards, and regulatory requirements. Monitor key performance indicators and implement process improvements to optimize efficiency and accuracy Customer Retention & Relationship Management Develop and implement customer retention strategies in collaboration with customer service and sales teams. Analyze billing-related customer feedback and trends to proactively address pain points. Serve as an escalation point for complex billing issues, ensuring timely and empathetic resolution.
Technology & Reporting Leverage billing software and CRM tools to streamline operations and enhance customer interactions. Generate and present regular reports on billing metrics, customer satisfaction, and retention outcomes. Partner with IT and finance teams to support system upgrades and integrations
Team Leadership Lead, mentor, and develop a team of billing specialists Conduct regular performance reviews and provide coaching to support professional growth Foster a collaborative and high-performance team culture
Qualifications
Bachelor's degree in Finance, Business Administration, or related field 5+ years of experience in billing, revenue cycle, or financial operations, with at least 2 years' experience managing others Proven track record in customer retention, account management, and customer success Strong analytical, problem-solving, and communication skills Proficiency in billing systems and CRM platforms (e.g., Salesforce). Ability to manage multiple priorities in a fast-paced environment. Experience in a related industry preferred Ability to work independently while maintaining alignment with organizational goals Strong problem-solving skills and a proactive mindset Operational Excellence
Focus on process improvement, efficiency, and standardization of administrative practices
Communication & Interpersonal Skills
Clear and effective communicator
Technology Proficiency
Familiarity with enterprise systems, collaboration tools, and digital workflows
Customer Centric
Commitment to providing high-quality internal and external customer support and fostering a service-oriented culture
About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entam son parcours il y a plus de 150 ans, avec la volont de voir et de faire les choses autrement. Elle fait quipe avec ses clients pour donner forme
leurs ides en appuyant leur transformation numrique grce
un riche portefeuille de solutions pour un milieu de travail connect et fut. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de scurit vido et des services d'impression grs ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'anne 2025 marque le 20e anniversaire de l'entre de Konica Minolta dans le march de l'impression de production; l'entreprise souligne " 20 annes d'excellence, d'innovation et de rsultats " tout en continuant d'tre une figure de proue dans l'impression numrique commerciale. C'est aussi l'anne o la marque bizhub de Konica Minolta clbre ses 20 ans, au cours desquels la gamme a rvolutionn la technologie de bureau, redfini les processus des entreprises, et volu continuellement pour rpondre aux besoins des milieux de travail modernes, mue par les avances technologiques et la volont d'innover. Konica Minolta est fire de faire partie du palmars 2025 des meilleurs grands employeurs d'Amrique de Forbes, d'avoir figur
plusieurs reprises au palmars CRN des 500 fournisseurs de services grs, d'avoir t nomme la marque numro un en matire de fidlit des clients sur le march des appareils de bureau multifonctions par Brand Keys pendant 18 annes conscutives, et de s'tre vue dcerner les prix BLI " A3 Line of the Year " 2021 et 2025 et " Most Colour Consistent A3 Brand " 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modle de services partags nord-amricain qui permet d'harmoniser les priorits transfrontalires et d'amliorer la prestation de services aux organisations oprationnelles. Le modle combine des fonctions de service amricaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chane d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Lte. est un employeur d'opportunit gale.
Konica Minolta is seeking a customer-focused Manager of Billing Services to lead our billing operations and drive excellence in customer experience and retention. This role is responsible for overseeing the end-to-end billing process, ensuring accuracy, compliance, and timeliness, while also developing strategies to enhance customer satisfaction and loyalty.
Responsibilities
Billing Operations Management Oversee daily billing functions including invoicing, payment processing, account reconciliation, and dispute resolution. Ensure compliance with internal policies, industry standards, and regulatory requirements. Monitor key performance indicators and implement process improvements to optimize efficiency and accuracy Customer Retention & Relationship Management Develop and implement customer retention strategies in collaboration with customer service and sales teams. Analyze billing-related customer feedback and trends to proactively address pain points. Serve as an escalation point for complex billing issues, ensuring timely and empathetic resolution.
Technology & Reporting Leverage billing software and CRM tools to streamline operations and enhance customer interactions. Generate and present regular reports on billing metrics, customer satisfaction, and retention outcomes. Partner with IT and finance teams to support system upgrades and integrations
Team Leadership Lead, mentor, and develop a team of billing specialists Conduct regular performance reviews and provide coaching to support professional growth Foster a collaborative and high-performance team culture
Qualifications
Bachelor's degree in Finance, Business Administration, or related field 5+ years of experience in billing, revenue cycle, or financial operations, with at least 2 years' experience managing others Proven track record in customer retention, account management, and customer success Strong analytical, problem-solving, and communication skills Proficiency in billing systems and CRM platforms (e.g., Salesforce). Ability to manage multiple priorities in a fast-paced environment. Experience in a related industry preferred Ability to work independently while maintaining alignment with organizational goals Strong problem-solving skills and a proactive mindset Operational Excellence
Focus on process improvement, efficiency, and standardization of administrative practices
Communication & Interpersonal Skills
Clear and effective communicator
Technology Proficiency
Familiarity with enterprise systems, collaboration tools, and digital workflows
Customer Centric
Commitment to providing high-quality internal and external customer support and fostering a service-oriented culture
About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entam son parcours il y a plus de 150 ans, avec la volont de voir et de faire les choses autrement. Elle fait quipe avec ses clients pour donner forme
leurs ides en appuyant leur transformation numrique grce
un riche portefeuille de solutions pour un milieu de travail connect et fut. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de scurit vido et des services d'impression grs ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'anne 2025 marque le 20e anniversaire de l'entre de Konica Minolta dans le march de l'impression de production; l'entreprise souligne " 20 annes d'excellence, d'innovation et de rsultats " tout en continuant d'tre une figure de proue dans l'impression numrique commerciale. C'est aussi l'anne o la marque bizhub de Konica Minolta clbre ses 20 ans, au cours desquels la gamme a rvolutionn la technologie de bureau, redfini les processus des entreprises, et volu continuellement pour rpondre aux besoins des milieux de travail modernes, mue par les avances technologiques et la volont d'innover. Konica Minolta est fire de faire partie du palmars 2025 des meilleurs grands employeurs d'Amrique de Forbes, d'avoir figur
plusieurs reprises au palmars CRN des 500 fournisseurs de services grs, d'avoir t nomme la marque numro un en matire de fidlit des clients sur le march des appareils de bureau multifonctions par Brand Keys pendant 18 annes conscutives, et de s'tre vue dcerner les prix BLI " A3 Line of the Year " 2021 et 2025 et " Most Colour Consistent A3 Brand " 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modle de services partags nord-amricain qui permet d'harmoniser les priorits transfrontalires et d'amliorer la prestation de services aux organisations oprationnelles. Le modle combine des fonctions de service amricaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chane d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Lte. est un employeur d'opportunit gale.