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About the Role: We are seeking an experienced Technical Business Analyst (BA) to join our team, with a focus on Healthcare Workforce Management (WFM) solutions. In this role, you will serve as the bridge between business stakeholders, healthcare operations teams, and our product/engineering teams, translating complex business needs into clear, actionable technical requirements. Your work will directly impact how healthcare organizations manage labor costs, optimize scheduling, and ensure compliance. Key Responsibilities: Gather, document, and analyze business and functional requirements related to workforce management in healthcare settings (e.g., scheduling, time & attendance, credentialing, labor compliance). Conduct discovery sessions and process mapping with healthcare stakeholders (e.g., Nursing Directors, HR, Operations). Translate business needs into detailed user stories, process flows, and acceptance criteria. Collaborate closely with product managers, designers, and engineers to design scalable, user-friendly WFM solutions. Assist in the evaluation and selection of third-party WFM integrations or build options. Partner with QA teams to ensure test plans align with business expectations. Identify gaps between current system capabilities and healthcare workforce regulatory requirements (e.g., PBJ reporting, overtime rules, union contracts). Analyze and validate data to support WFM optimizations and compliance reporting. Support the change management and rollout of new WFM features across healthcare client organizations. Qualifications: 4+ years experience as a Business Analyst, with at least 2+ years in healthcare or healthcare technology. Strong understanding of Healthcare Workforce Management (e.g., staff scheduling, labor law compliance, PBJ, credential tracking). Experience working with SaaS-based HCM or WFM platforms (e.g., Kronos, Smartlinx, Empeon, Workday, etc.). Familiarity with healthcare staffing models (e.g., Skilled Nursing Facilities, Homecare, Acute Care). Excellent skills in process mapping (e.g., BPMN), requirements gathering, and documentation. Strong technical acumen — comfortable discussing APIs, data models, and integration concepts with technical teams. Proficient in Agile methodology (JIRA, Confluence) and writing user stories. Exceptional communication and stakeholder management skills.