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Senior Program Analyst - Change Management

• 29-Oct-2024 to 12-Nov-2024 (UTC)
• Full Time
• 40 Weekly Hours

Complete Description:

- The Senior Program Analyst for Change Management will lead business-focused efforts to implement critical data management tools across VDOT, including IBM Knowledge Catalog, Data Stage, Snowflake, Collibra, Safe FME, and ArcGIS Enterprise.

- This role will focus on managing change initiatives for data programs impacting a very large group of end users.

- Analyst in this role will create strategic communications, engage with stakeholders within IT and business, support leadership, and develop a robust training plan to ensure effective adoption of these tools.

- Design and implement a change management framework to support the introduction of new data management tools across the organization.

- Collaborate with project teams to ensure change management activities align with broader project timelines and objectives.

- Engage with stakeholders to understand their concerns and ensure smooth adoption of new technologies.

- Develop and execute change management and communication plans tailored to large-scale implementation.

- Analyze current processes, identifying barriers to successful change, and develop strategies to overcome them.

- Secure leadership support and commitment for successful implementation and user adoption.

- Develop a comprehensive training plan to educate and guide the 8,000+ end users in effectively using the new tools.

- Create and distribute communication materials, presentations, and training to guide end users through the changes.

- Establish feedback loops to gather insights from end users and adjust strategies to improve adoption.

- Track, evaluate, and report progress on change initiatives using established change management models and frameworks.

- Coach and provide guidance to VDOT leadership in managing and supporting the transition.

Required Skills and Experience:

- Bachelors degree with a minimum of 8 years of experience in change management, project analysis, or a related field.

- Certification in change management (e.g., Prosci or similar).

- Extensive experience managing large-scale projects impacting 5,000+ end users.

- In-depth knowledge and experience with data management tools such as IBM Knowledge Catalog, Data Stage, Snowflake, Collibra, Safe FME, and ArcGIS Enterprise.

- Strong understanding of change management principles, methodologies, and tools.

- Experience working with government agencies or large-scale organizations.

- Experience developing comprehensive training plans for end users.

- Knowledge of project management tools and methodologies.

- Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences.

- Strong analytical and problem-solving skills, with the ability to address barriers to successful change implementation.

- Ability to work independently in a fast-paced and dynamic environment.

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