Paradise Schools
Help Desk Level 1
Paradise Schools - Surprise
Work at Paradise Schools
Overview
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Overview
Position Type:
Technology
Date Posted:
7/24/2025
Location:
Paradise Schools District Office
Closing Date:
Until Filled
TITLE: HELP DESK LEVEL I
QUALIFICATIONS:
• High school diploma or GED required; Associate's degree in IT or related field preferred.
• Basic knowledge of Windows 10/11 and Microsoft 365 applications.
• Familiarity with Google Workspace for Education (Docs, Drive, Gmail, Classroom, etc.).
• Understanding of Chromebook support and mobile device management (MDM) basics.
• Experience with help desk ticketing systems.
• Working knowledge of computer hardware, printers, and AV equipment.
• Basic understanding of networking principles (IP, DNS, DHCP).
• Experience with website updates via CMS (WordPress, Google Sites, etc.).
• Strong communication, organizational, and interpersonal skills.
• Ability to multitask and work independently or as part of a team.
• A willingness to learn and adapt to emerging technologies.
• Such alternatives to the above qualifications as Paradise Schools may find appropriately acceptable.
REPORTS TO: Director of Technology and Information Systems
WORKS CLOSELY WITH: Director of Technology and Information Systems and Principals.
JOB GOALS:
• The Help Desk Technician - Level I serves as the first point of contact for staff and student technology issues. This role provides front-line technical support, hardware/software troubleshooting, account management, and user education in a fast-paced K-12 school environment. The technician works closely with IT leadership to ensure reliable technology access for instructional and operational use.
PERFORMANCE RESPONSIBILITIES:
• Respond to and resolve help desk tickets in a timely and professional manner.
• Provide technical support for Windows PCs, Chromebooks, printers, projectors, and classroom AV systems.
• Support staff and students with access to Google Workspace and Microsoft accounts.
• Perform device setup, software installation, and basic hardware maintenance.
• Monitor antivirus and endpoint protection status on devices.
• Maintain documentation of support procedures, asset inventory, and user guides.
• Assist with account provisioning (email, Wi-Fi, SIS/LMS logins, etc.).
• Participate in routine maintenance and updates for district systems.
• Update and manage school website content as assigned.
• Provide support for school events requiring technology setup.
• Escalate complex issues to Level II or Network/Systems staff when necessary.
• Follow IT policies and best practices, including data privacy and acceptable use guidelines.
• Travel between school sites.
• Lift up to 50lbs occasionally.
• Performs other responsibilities as may be assigned by supervisor.
TERMS OF EMPLOYMENT: 186 days per year. Hours normally 7:30am-4:00pm.
EVALUATION: At least annually by Director of Technology and Information Systems and Executive Director.
Technology
Date Posted:
7/24/2025
Location:
Paradise Schools District Office
Closing Date:
Until Filled
TITLE: HELP DESK LEVEL I
QUALIFICATIONS:
• High school diploma or GED required; Associate's degree in IT or related field preferred.
• Basic knowledge of Windows 10/11 and Microsoft 365 applications.
• Familiarity with Google Workspace for Education (Docs, Drive, Gmail, Classroom, etc.).
• Understanding of Chromebook support and mobile device management (MDM) basics.
• Experience with help desk ticketing systems.
• Working knowledge of computer hardware, printers, and AV equipment.
• Basic understanding of networking principles (IP, DNS, DHCP).
• Experience with website updates via CMS (WordPress, Google Sites, etc.).
• Strong communication, organizational, and interpersonal skills.
• Ability to multitask and work independently or as part of a team.
• A willingness to learn and adapt to emerging technologies.
• Such alternatives to the above qualifications as Paradise Schools may find appropriately acceptable.
REPORTS TO: Director of Technology and Information Systems
WORKS CLOSELY WITH: Director of Technology and Information Systems and Principals.
JOB GOALS:
• The Help Desk Technician - Level I serves as the first point of contact for staff and student technology issues. This role provides front-line technical support, hardware/software troubleshooting, account management, and user education in a fast-paced K-12 school environment. The technician works closely with IT leadership to ensure reliable technology access for instructional and operational use.
PERFORMANCE RESPONSIBILITIES:
• Respond to and resolve help desk tickets in a timely and professional manner.
• Provide technical support for Windows PCs, Chromebooks, printers, projectors, and classroom AV systems.
• Support staff and students with access to Google Workspace and Microsoft accounts.
• Perform device setup, software installation, and basic hardware maintenance.
• Monitor antivirus and endpoint protection status on devices.
• Maintain documentation of support procedures, asset inventory, and user guides.
• Assist with account provisioning (email, Wi-Fi, SIS/LMS logins, etc.).
• Participate in routine maintenance and updates for district systems.
• Update and manage school website content as assigned.
• Provide support for school events requiring technology setup.
• Escalate complex issues to Level II or Network/Systems staff when necessary.
• Follow IT policies and best practices, including data privacy and acceptable use guidelines.
• Travel between school sites.
• Lift up to 50lbs occasionally.
• Performs other responsibilities as may be assigned by supervisor.
TERMS OF EMPLOYMENT: 186 days per year. Hours normally 7:30am-4:00pm.
EVALUATION: At least annually by Director of Technology and Information Systems and Executive Director.