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Description Position Summary: This position will be a member of the Modern Work practice as a Technical Architect. The incumbent will help us deliver innovative solutions for our clients using the latest Microsoft technologies. As a Technical Architect, this role will be responsible for leading the technical implementation of Microsoft 365 Modern Work projects, such as Entra ID, Exchange Online, M365 Security, Teams, SharePoint, and OneDrive, along with leading the development of an innovative solution to deliver seamless tenant-to-tenant device migrations. This role will also provide technical guidance and mentoring to other consultants and engineers on the team. Roles and Responsibilities/ Essential Functions: 1,350 billable hours with 100 pre-sales hours expected annually for a total of 1,450 charge hours. Provide 2-4 hours/week of support for project and escalated incident management tickets for current customers with a focus on customer satisfaction and quality. Engage with clients to understand their business needs and challenges and propose Microsoft 365 Modern Work solutions that align with their goals and vision. Lead the technical scoping and estimation of Microsoft 365 Modern Work projects, ensuring that the scope, budget, timeline, and risks are clearly defined and communicated. Design and architect Microsoft 365 Modern Work solutions that follow best practices and standards and meet the client's requirements and expectations. Lead the technical delivery of Microsoft 365 Modern Work projects, overseeing the development, testing, deployment, and support of the solutions. Assist clients in developing cloud migration strategies utilizing technologies such as M365, Azure, Azure Local, and existing on-prem solutions. Work with clients to plan and execute cloud migration strategies, including serving as the Lead HBS engineer on such projects. Provide technical leadership and direction to other consultants and engineers on the team, ensuring that the quality and consistency of the solutions are maintained. Stay updated on the latest Microsoft 365 Modern Work trends, features, and capabilities, and share the knowledge and insights with the team and the clients. Dedicate time to researching, evaluating, and integrating new technologies related to M365 Modern Work applications. Lead cross-functional teams through complex business problems to successful delivery of a technology solution that will solve the challenge. Comprehend and contribute to complex business processes through business acumen and technical aptitude. Cultivate effective communication with others throughout all levels of the organization. Delight customers by delivering Microsoft-based solutions that simplify their business processes. Build the HBS brand through social media channels and professional communities, keeping the HBS in the forefront of our customers’ minds. Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication. Share, build, and follow team quality processes in projects and support activities. Embrace new challenges in similar or parallel workstreams as needed. Swarm to the work in any other area in need of your expertise, opinion, and engagement – Microsoft is moving fast, and you will be a key to helping our team keeping up with the latest features and recommendations. Requirements Competencies: Tenacious Continuous Improvement - A passion for designing/building new, user-friendly, and creative ways to use Microsoft technologies to solve real-world business problems Adaptability - Ability to work under pressure and deliver projects under tight timeframes Coaching and Development - Ability to mentor other team members; seek out and embrace feedback from customers, peers, and leadership Communication – Openly and honestly communicate the good, the bad, and the ugly with customers, peers, and leadership both verbally and in written form Customer Oriented – Build lasting relationships based on mutual respect and passion for delivering the best possible outcome for all parties involved Detail Oriented – Produce high quality work deliverables leveraging HBS methods/standards as well as industry best practices Self-Motivated – Ability to prioritize work each day based on all client needs; quickly learn new technologies to deliver solutions Time Management - Strong time management skills; gracefully transition between multiple clients in a single day Required Experience: 5+ years’ experience implementing M365 Modern Work technologies, specifically Exchange and Identity Management 5+ years’ experience scoping M365 implementation projects, partnering across the organization to ensure all key components are identified and dimensioned Preferred Experience: 4+ years’ experience leading the technical aspect of M365 implementation projects, including partnering with multiple business units to ensure all key components are delivered 5+ years’ experience leading technical Exchange and Identity management projects 3+ years’ experience implementing M365 information protection, record retention, and audit tracking configuration 7+ years’ experience delivering up to Tier II support Required Skills, Education and/ or Certifications: Active technical certifications in Microsoft Modern Workplace Preferred Skills, Education and/ or Certifications: Bachelor’s degree in business or I.T. related discipline Equal Opportunity Employer – Including Disabled and Veterans #HBS

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