Technical Support Specialist
Milestone Technologies - San Francisco, California, United States, 94199
Work at Milestone Technologies
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Overview
This range is provided by Milestone Technologies, Inc.. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$35.00/hr - $40.00/hr Direct message the job poster from Milestone Technologies, Inc. Sr. Talent Acquisition Partner/Sr. Technical Recruiter at Milestone TechnologiesConnecting Great People with Great Companies
12+ Month W2 Contract; No C2C or 3rd Party Vendor Available 100% Onsite; 5 days a week to San Francisco, CA 94105 MUST HAVE MAJORITY MAC SUPPORT EXPERIENCE The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure. We believe that engineers should accelerate the business through technology and collaborate across multiple teams to accomplish that. What youll do: You will be supporting the various IT needs of employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams. Responsibilities: Coordinate sending and receiving IT equipment via our vendors Troubleshoot and resolve software issues for Mac and PC Know when to escalate complex issues Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and more Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements Troubleshoot basic network issues (DNS, VPN, and WiFi) Requirements: JAMF MDM experience Desire to learn new technologies and skills Ability to handle support tickets in line with SLAs Zoom Room configuration experience Experience supporting large meeting AV needs The estimated pay range for this position is USD $35.00/Hr - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
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