Iquantam
Senior IT Technical Support Analyst
Iquantam - Detroit, Michigan, United States, 48228
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$31.22/hr - $36.22/hr Senior IT Technical Support Analyst Onsite- Detroit, MI Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Senior IT Technical Support Analyst. Candidates must be local to Detroit, MI and be able to work onsite five days per week in Detroit, MI. A hybrid or fully remote work schedule is not an option. Regarding parking, there are three parking lots nearby that offer monthly rates ranging from $120-$140 per month. Quantam can provide a parking stipend or reimbursement for the selected candidate. Please note, candidates will not be able to gamble within casinos or participate in online gaming in the State of Michigan. Job Description: This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components. What are the essential duties of this position? Communicate effectively, both orally and in writing, with users, unit staff and Managers. Maintain a broad system knowledge, knowledge of computer related equipment, and end user software. Analyze operational problems. Investigate alternative solutions and potential risk. Record and report status. Teach and assist other staff and users. Project management Server support Telecommunications support Enforce security standards What is the function of the work area and how does this position fit into that function? Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives. Duty 1 (40% of Time)
Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Individual tasks related to the duty: Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges. Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs. Serve as technical experts providing support to other technicians. Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges. Administers and implements automated data processing systems and computer application programs. Duty 2 (35% of Time)
Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components. Individual tasks related to the duty: Provide planning, design, and implementation of computer hardware, software, and network components. Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere within our client. Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software. Analyze the need for, and develop, documents, implements and monitors information technology quality assurance standards. Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters. Maintains records and prepares reports and correspondence related to the work. Duty 3 (15% of Time)
Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of our client. Individual tasks related to the duty: Troubleshoot Local Area Network connectivity issues through cables, switches and hubs. Administer network groups, users and rights associations. Monitor and maintain local server backup systems. Assist in the rebuilding of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files. Setup, support, test and troubleshoot print servers. On-site support for installation of Telecommunication hardware. Install and troubleshoot wiring and associated devices including transceivers, switches, hubs and routers. Duty 4 (10% of Time)
Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area. Individual tasks related to the duty: Provide for the updating of patches and virus repair. Seek out and attend relevant technical training. Attend special training sessions required by client sites to provide complete IT service. Carry out the directives of Management in support of providing customer service for our client. Education/Experience Requirements: Education:
Possession of a Bachelor's Degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics. Experience:
Two years of professional experience equivalent to an Information Technology Infrastructure. Alternate Education & Experience:
Possession of an associates degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement. Or, educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Quantam by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Information Technology System Analyst roles.
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$31.22/hr - $36.22/hr Senior IT Technical Support Analyst Onsite- Detroit, MI Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Senior IT Technical Support Analyst. Candidates must be local to Detroit, MI and be able to work onsite five days per week in Detroit, MI. A hybrid or fully remote work schedule is not an option. Regarding parking, there are three parking lots nearby that offer monthly rates ranging from $120-$140 per month. Quantam can provide a parking stipend or reimbursement for the selected candidate. Please note, candidates will not be able to gamble within casinos or participate in online gaming in the State of Michigan. Job Description: This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components. What are the essential duties of this position? Communicate effectively, both orally and in writing, with users, unit staff and Managers. Maintain a broad system knowledge, knowledge of computer related equipment, and end user software. Analyze operational problems. Investigate alternative solutions and potential risk. Record and report status. Teach and assist other staff and users. Project management Server support Telecommunications support Enforce security standards What is the function of the work area and how does this position fit into that function? Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives. Duty 1 (40% of Time)
Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Individual tasks related to the duty: Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges. Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs. Serve as technical experts providing support to other technicians. Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges. Administers and implements automated data processing systems and computer application programs. Duty 2 (35% of Time)
Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components. Individual tasks related to the duty: Provide planning, design, and implementation of computer hardware, software, and network components. Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere within our client. Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software. Analyze the need for, and develop, documents, implements and monitors information technology quality assurance standards. Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters. Maintains records and prepares reports and correspondence related to the work. Duty 3 (15% of Time)
Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of our client. Individual tasks related to the duty: Troubleshoot Local Area Network connectivity issues through cables, switches and hubs. Administer network groups, users and rights associations. Monitor and maintain local server backup systems. Assist in the rebuilding of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files. Setup, support, test and troubleshoot print servers. On-site support for installation of Telecommunication hardware. Install and troubleshoot wiring and associated devices including transceivers, switches, hubs and routers. Duty 4 (10% of Time)
Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area. Individual tasks related to the duty: Provide for the updating of patches and virus repair. Seek out and attend relevant technical training. Attend special training sessions required by client sites to provide complete IT service. Carry out the directives of Management in support of providing customer service for our client. Education/Experience Requirements: Education:
Possession of a Bachelor's Degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics. Experience:
Two years of professional experience equivalent to an Information Technology Infrastructure. Alternate Education & Experience:
Possession of an associates degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement. Or, educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Quantam by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Information Technology System Analyst roles.
Detroit, MI $116,480.00-$149,760.00 1 month ago Application Analyst (Onsite @ Children's Hospital of Michigan (Detroit, MI))
Auburn Hills, MI $40.00-$47.00 2 weeks ago Detroit, MI $116,480.00-$149,760.00 1 month ago Clinical Informatics Analyst (Data Analyst Experience) - REMOTE
IT Analyst - Oracle HCM Security & Data Management
Detroit, MI $149,760.00-$216,320.00 1 month ago Detroit, MI $102,890.67-$139,637.34 1 month ago People Technology Analyst, Workforce Software
Detroit, MI $132,288.00-$191,082.67 1 month ago Financial Services - Consulting - Guidewire - Business Analyst - Manager
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr