Get new jobs for this search by email

Join to apply for the Partner Success Lead role at Bright Harbor

2 days ago Be among the first 25 applicants

Join to apply for the Partner Success Lead role at Bright Harbor

Get AI-powered advice on this job and more exclusive features.

About Bright Harbor
At Bright Harbor, we help people rebuild stronger after disaster strikes. Our platform guides individuals and families through one of the hardest moments in their lives: navigating insurance claims, funding, and recovery planning with clarity and confidence. We combine expert guidance with technology and trusted service partners to make recovery feel less overwhelming and more human.

About Bright Harbor
At Bright Harbor, we help people rebuild stronger after disaster strikes. Our platform guides individuals and families through one of the hardest moments in their lives: navigating insurance claims, funding, and recovery planning with clarity and confidence. We combine expert guidance with technology and trusted service partners to make recovery feel less overwhelming and more human.
We’re growing fast, and we’re hiring mission-driven operators who can help turn empathy into action.
About The Role
As Partner Success Lead, you will be responsible for owning the full partner experience, from successful onboarding to ongoing day-to-day success and partnership expansion. You will serve as the main point of contact for new enterprise and government clients, ensuring a smooth implementation, managing long-term relationships, and driving value to ensure continued success and growth. You’ll work cross-functionally with Marketing, Product, and Operations, to optimize the partner experience, refine our strategies, and help drive expansion opportunities.
This is a role suited for someone with a strong background in client success, account management or partnerships with enterprise and government clients.
What You’ll Do

• Drive Partner Launches: Manage end-to-end onboarding for new partners, from kickoff through go-live. Define milestones, track deliverables, and maintain clear communication across teams.
• Own Implementation Plans: Translate partner agreements into actionable workstreams. Identify key stakeholders, requirements, and success metrics.
• Optimize and Standardize: Help improve and scale our onboarding processes and implementation toolkits. Recommend enhancements based on partner feedback and operational insights.
• Drive Ongoing Partnership Growth: Identify new opportunities for deepening and expanding relationships with existing partners. Ensure continued alignment with partner goals and growth potential, advocating for their needs within the organization.
• Coordinate Cross-Functional Teams: Act as the bridge between Product, Engineering, Customer Success, and Partnerships to ensure alignment across teams on partner needs, timelines, and deliverables. Ensure that all internal teams are driving towards the partner’s long-term success.
• Optimize and Scale Success: Continuously refine and improve onboarding processes and success strategies based on feedback and operational insights. Develop best practices and scalable models to ensure high-quality partner experiences.
• Monitor and Report Success: Regularly track and report on key success metrics for each partner, ensuring that both implementation and long-term objectives are being met. Provide actionable insights to drive continuous improvement.
  

• 3–5 years experience in B2B customer success, account management or partnerships with large enterprise clients and/or public sector partners.
• Proven ability to manage complex projects with multiple stakeholders and tight timelines.
• Familiarity with SaaS, service, or platform-based delivery models.
• Strong organizational and project management skills, comfortable using tools like Asana, Notion, or similar.
• Excellent written and verbal communication. Able to translate technical topics into plain language and vice versa.
• A bias for action and a service-oriented mindset. You like getting things over the finish line and helping others succeed.
• Based in (or willing to relocate to) Austin, TX. In-office work environment.
  

• Experience working in post-disaster, insurance, housing, or civic tech environments.
• Familiarity with government procurement or nonprofit partnerships.
• Spanish fluency or multilingual communication skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Management, and Business Development

• Industries

  Information Services

Referrals increase your chances of interviewing at Bright Harbor by 2x

Sign in to set job alerts for “Lead Partner” roles.

Austin, TX $150,000.00-$250,000.00 2 days ago

Austin, TX $159,300.00-$230,300.00 2 weeks ago

Global BMC Alliances and Ecosystem Partner Lead

Austin, TX $171,000.00-$339,400.00 1 day ago

Austin, TX $207,100.00-$343,400.00 18 minutes ago

Austin, TX $181,000.00-$270,000.00 7 hours ago

Austin, TX $65,000.00-$80,000.00 2 weeks ago

Contract Reverse Logistics Program Manager

Austin, TX $52,000.00-$750,003.00 3 weeks ago

Austin 09 (Allandale) Market - Lead - Full-Time

Austin, Texas Metropolitan Area 2 days ago

VP Knowledge Management and Content Strategy

Austin, TX $75,000.00-$110,000.00 1 month ago

Austin, TX $160,000.00-$205,000.00 1 day ago

Austin, TX $160,000.00-$210,000.00 2 weeks ago

Austin, TX $180,000.00-$250,000.00 3 weeks ago

Austin, TX $150,000.00-$200,000.00 3 weeks ago

Director of Customer Education & Enablement

Austin, TX $190,000.00-$218,000.00 2 weeks ago

Vice President, Human Resources - Products and Services

Austin, Texas Metropolitan Area 23 hours ago

Austin, TX $200,375.00-$219,500.00 1 week ago

Austin, TX $145,899.00-$247,039.00 1 day ago

Senior Enterprise Applications Manager, Supply Chain

Austin, TX $300,000.00-$325,000.00 3 days ago

Talent Management Partner - Field Operations

Senior Director, Partnership Integrations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.