Medical University of South Carolina
Patient Access Representative I-
Medical University of South Carolina - Charleston, South Carolina, United States, 29401
Work at Medical University of South Carolina
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Overview
Patient Registration Representative
Under the supervision of the Patient Access Services Supervisor, the Patient Registration Representative serves as the initial point of contact for patients. Facilitates accurate and timely completion of registration and distributes all paperwork necessary for patient care. Works closely with physicians and nurses to provide optimal ambulatory health care. Applies guest relations policies to patients, physicians and co-workers. High school diploma and two years of administrative experience or Associate's degree and one year medical experience or a Bachelor's degree; previous healthcare experience preferred. Typing speed of 25CWPM and computer experience required. EPIC, Medical Terminology, and knowledge of insurance preferred. Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations. Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Administrative Services, Quality Improvement, etc.). Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service. Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone. Additional job description: High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred. Physical requirements: Ability to perform job functions while standing, sitting, and walking. Ability to climb stairs, work indoors, and from elevated areas. Ability to work in confined spaces, perform kneeling positions, bend at the waist, twist at the waist, squat, perform pinching operations, and perform gross motor activities with fingers and hands. Ability to perform fine manipulation with fingers and hands, reach overhead, perform repetitive motions with hands/wrists/elbows and shoulders, use lower extremities for balance and coordination, and reach in all directions. Ability to lift and carry 50 lbs. unassisted, lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted, and exert up to 50 lbs. of force. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes, see and recognize objects close at hand or at a distance, match or discriminate between colors, determine distance/relationship between objects; depth perception, good peripheral vision capabilities, and maintain hearing acuity, with correction. Ability to perform gross motor functions with frequent fine motor movements, deal effectively with stressful situations, and work rotating shifts. Ability to work overtime as required, work in a latex safe environment, maintain tactile sensory functions, and maintain good olfactory sensory function. Ability to be qualified physically for respirator use, initially and as required. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Under the supervision of the Patient Access Services Supervisor, the Patient Registration Representative serves as the initial point of contact for patients. Facilitates accurate and timely completion of registration and distributes all paperwork necessary for patient care. Works closely with physicians and nurses to provide optimal ambulatory health care. Applies guest relations policies to patients, physicians and co-workers. High school diploma and two years of administrative experience or Associate's degree and one year medical experience or a Bachelor's degree; previous healthcare experience preferred. Typing speed of 25CWPM and computer experience required. EPIC, Medical Terminology, and knowledge of insurance preferred. Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations. Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Administrative Services, Quality Improvement, etc.). Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service. Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone. Additional job description: High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred. Physical requirements: Ability to perform job functions while standing, sitting, and walking. Ability to climb stairs, work indoors, and from elevated areas. Ability to work in confined spaces, perform kneeling positions, bend at the waist, twist at the waist, squat, perform pinching operations, and perform gross motor activities with fingers and hands. Ability to perform fine manipulation with fingers and hands, reach overhead, perform repetitive motions with hands/wrists/elbows and shoulders, use lower extremities for balance and coordination, and reach in all directions. Ability to lift and carry 50 lbs. unassisted, lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted, and exert up to 50 lbs. of force. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes, see and recognize objects close at hand or at a distance, match or discriminate between colors, determine distance/relationship between objects; depth perception, good peripheral vision capabilities, and maintain hearing acuity, with correction. Ability to perform gross motor functions with frequent fine motor movements, deal effectively with stressful situations, and work rotating shifts. Ability to work overtime as required, work in a latex safe environment, maintain tactile sensory functions, and maintain good olfactory sensory function. Ability to be qualified physically for respirator use, initially and as required. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.